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February 2024 by Gustavo Amador
The owner and his daughter were amazing. Gave me a few alternatives on a hard to find raquet. Paid over the phone and my raquet was ready at the time and day it was prommised. I will go back again for sure.
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February 2024 by ALBERTO CYBEL
I bought, pay and they confirm the new tennis shoes and 3 day later say is not available and all alternative are most expensive.
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November 2023 by Aaron Kumar
I live in the UK but whenever I am in Miami visiting I always pop in here, the people are so friendly and I have bought a few raquets here. When I visit next year I will be back!
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November 2023 by Frank Ri
They said they would have my racket ready by 3:15 PM. So I went to Whole Foods and went shopping and was back by 3:12. My racket was just being put on the stringer and was nowhere near ready. Meanwhile, I had groceries cooking in the sun in the back of my truck, also, I needed it for a match that same night when I went back to pick it up the next day I didn’t say thank you and the stringer guy got a little chippy with me. This store has a lot of equipment and the stringers are usually knowledgeable, but customer service has gone out the window as it appears they think they are the only store in town.
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November 2023 by Ronald Evans
If I could give NO stars, I would. No one even thought to offer to help me. The staff felt it was more fun to literally go outside and play by throwing tennis balls over the building to each other. Worst. Store. And. Staff. EVER!! ???
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October 2023 by Frank R.
I brought my racket to be restrung on Tuesday and was promised it would be ready at 3:15. I went grocery shopping and came back at 3:10 and it wasn't near done. I had groceries in the car and couldn't wait. Had to play my 5 pm match with an old racket. Really wish hadn't tipped $5 previously because when I picked up the racket the next day, the same guy copped an attitude with me. Never had a problem with this place until now but it appears to be going downhill.
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August 2023 by Sheryl S.
Good selection but lousy customer service. I honestly couldn't tell who worked there as the employees seemed too busy socializing. I found a pair of tennis shoes I liked but ended up buying from a different store.
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July 2023 by Mark Maleri
Demoed some new rackets as I needed an upgrade. Staff was super friendly and ver knowledgeable. Helped picked out what I was looking for. Came back a couple days later to buy new rackets. Will helped me out. He was great. Rackets were strung and ready the next day. Great service. Great staff. Thanks!
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May 2023 by Chalbaud Alberto
Good service, well stocked.
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April 2023 by Samy See
One cashier kid and too busy to help anyone else. The stringer has to help me and they need more stringers or pay them more to help out on the floor. They have a lot of tennis stuff and has the strings and the grip that I was looking for. Couldn't get my racquet back the same day because they were really backed up. They do do a good job on stringing up racquets. Never had a complaint.
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April 2023 by Kris Martin Tennis
Friendly staff. Will, the stringer was accommodating. Paused stringing to discuss the specs and gave his recommendations on racquets.
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April 2023 by Dan D.
Ordered a tee and hat from the Miami Open. Oper accepted in the color and size I wanted. Received confirmation from Ups with a tracking number stating it would arrive today. However there was no updated info on the website. I called Tennis Plaza and was told that the tee shirt never shipped and they cancelled it because they were out of stock. They claimed to have shipped the hat but it was "lost" in transit and in addition they could not replace it because that item too had sold out. I was the one that had to track down the status of my order. Had I not, I wonder if they would even tell me that my order is not coming. No apology or solution offered. Poor customer service. Never again will I give this company another look for my tennis needs
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March 2023 by Daime G.
Super disappointed and offended on how one of the employees has treated me and the lack of customer service. She rather be confrontational and lose a sale. This was our go to store for many years for tennis and now pickleball. Definitely, will not be going back nor recommending my friends.
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October 2022 by Franky “Google Junk”
A woman was helping me, she was very kind and patient with me since I told her I’m new to the sport. However, when I checked out I asked the cashier Javier to help me pick out a racket he seemed very distracted. I told him I was new to the sport as well. Asked for some recommendations and information on my options, he gave some quick recommendations, no information, and seemed very impatient. I asked him more questions but I was not going to waste my time anymore. He had no regard for explaining to me the pros and cons let alone the basics.
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September 2022 by Franky Gamarra
A woman was helping me, she was very kind and patient with me since I told her I’m new to the sport. However, when I checked out I asked the cashier Javier to help me pick out a racket he seemed very distracted. I told him I was new to the sport as well. Asked for some recommendations and information on my options, he gave some quick recommendations, no information, and seemed very impatient. I asked him more questions but I was not going to waste my time anymore. He had no regard for explaining to me the pros and cons let alone the basics.