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November 2023 by TAMMYW3
Very bad customer service. Unable to everyone reach anyone about your policy.
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June 2023 by Wanda Jones
Spoke with Kyra today. Was very pleased with her, she explained everything and so happy to have her as our agent. She is always available when we need her. She was fun to talk to. Thanks Kyra M. For helping us today.
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April 2023 by AMC
Great service,
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January 2023 by Flo
I always have great customer service every time I call, but I was so so grateful to talk to Kyra I hope I’m spelling her name correctly. She was just amazing she definitely has great customer service! She went above and beyond!!! She resolved a little issue that I have brought up to a previous agents but she went beyond and just took care of it right away. I was so happy with her service that I actually went to try to make a new account for Google had an issue found my old one and posted hours later!!! She definitely deserves some kudos.
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November 2022 by Florencia Delmoral
I always have great customer service every time I call, but I was so so grateful to talk to Kyra I hope I’m spelling her name correctly. She was just amazing she definitely has great customer service! She went above and beyond!!! She resolved a little issue that I have brought up to a previous agents but she went beyond and just took care of it right away. I was so happy with her service that I actually went to try to make a new account for Google had an issue found my old one and posted hours later!!! She definitely deserves some kudos.
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November 2021 by Michael McAlpine Sr.
Very affordable auto insurance easy to use you only can make payments online you can't make changes to your policy
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November 2020 by Chelsea Hart
I spoke with Elizabeth LaCasse and in one phone conversation she helped me add a vehicle AND somehow LOWER my monthly payment plus fix a bunch of other account/policy issues I was having all while being a friendly professional customer service rep. I've had all great experiences with this company. Will be a long time customer. Highly recommend!
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November 2019 by Sero Nek
Representatives were rude, unsympathetic and talked over me. I could barely get a word out! I would say one thing and they wanted to transfer me right away. I spoke with multiple representatives that kept giving me the runaround. I got into an accident the day I signed up for insurance with one of their companies (United Automobile Insurance Company) who I’m going to give a piece of my mind to as well, they have lazy and nasty reps themselves. They’ve cheated me out of money that I need for my child and did not even cover my accident claim. They stated that my accident happened 2 hours before they finalized me! So technically I was not covered. One rep even said to me, “even if the accident happened 2mins before, we still wouldn’t help you.” Rude and unsympathetic. Give your reps some sympathy training. The only reason they didn’t finalize me was because the rep left the office and came back later to finalize me on the same day. I even provided them proof of all my interactions with the rep that day and still NOTHING. Stay away from them they will take your money and take it nastily. So many financial hits have happened to me after dealing with the issues they have caused me and my family. And they have the nerve to keep charging me while my car is waiting at the shop to get out which I can’t get out because I can’t afford it. Because they were supposed to help me with that. You guys are awful and I’m going up higher than this google review. FTC, Gov and above if I can.
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November 2019 by Jaylyn Farris
Holly was very friendly, patient and she took the time to give me help that was beneficial to me! I am so thankful! Great experience!
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November 2019 by Sharlene W. Starling
Purchased insurance for a car that had some major things wrong with it; gas leak, windows wouldn't come down, handle on 2/4 widows are stolen
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November 2019 by Tamera Benton Phelps
My Insurance company for Home and Hurricane Insurance they are great if you need Home Insurance call them 15yrs I've had them
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November 2016 by Penny Mattson
Great people! Informative and they take good care of you!
