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April 2024 by Julie BBBB
Horrible Customer service. I ordered an item online and went to the store to pick it up. I brought the item home and when I went to use it realize an item had been removed from the package. Come to find out someone had return the item previously and the store employees never checked to make sure everything was in the box before reselling it. when I tried to return the item back to the store the employee would only give store credit and refused to help special order the item. When I called later the employee was rude and wouldn't provide help over the phone & now I am stuck trying to go to the different Madden Stores to get this item ordered. They make this as difficult as possible for something that wasn't even my fault. I don't recommend this chain.
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April 2024 by Roger Cothron
Great selection, but a little pricey compared to Home Depot/Lowes.
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April 2024 by Silver Feather
I found what I was looking for.
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March 2024 by Beth Mangus Roberts
Nice store. Helpful staff. Easy location
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March 2024 by E J
I drove out of my way to Maddens Ace Hardware to buy some Stihl Chainsaw sharpeners advertised on their web site. When I got there... surprise... they have no Stihl chainsaws/sharpeners and the employees were clueless and couldn't be bothered and didn't care their website had errors. Apparently Ace KNOWS their website is full of lies and false advertising and refuse to make any corrections!
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March 2024 by Richard S
This is where you go for items the big box stores don’t have. Expect to pay for the convenience and selection.
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March 2024 by USA Babe007
Great customer service. Very friendly and helpful employees.
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March 2024 by Tammy Dreher
I'm happy to see they have better help but love ACE HARDWARE.they always have what I need
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March 2024 by Karen Joseph
Recently drive out of my way to go to ACE on Ridgewood. I was interested in a particular color of Clark & Kensington paint. Walked in, and asked a man standing there if he could help me with paint. "PAINT"? he repeats as though a new phenomenon. Speaks into something on his chest and shortly another man appears and just stands there. I HAD to ask if he was the person the first man called for. Yes was reply. Not the least bit of customer service orpleasantness. He could not have been less helpful and bored. Everything I said he repeated as though I were an idiot. This ACE hardware store is 5.5 miles from my house. Lowes is less than a mile from my house with a very helpful Paint Dept. Guess where I will be patronizing. I have come to refer to " Florida", as the state where the customer is always wrong.
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March 2024 by Ronald Palemo
A very rude cashier who refused to refund my money on a mistake she made when ringing up a particular product I was purchasing. No polite customer service . She was very stern, uncooperative, unprofessional, in a hurry, and clearly not trained at all by the management in customer service. She stated she wouldn’t help me.. She had a different cashier handle my situation who then called the manager who then saw the mistake and then refunded my money. After 16 years of shopping there, I will never return.
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March 2024 by Peter Berman
Store has a good selection but staff are not friendly. They will help but reluctantly.
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March 2024 by sktrtrmp1
Great service you always find what you need and more
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February 2024 by Bret Degayner
Wish you'd stay open later on weekends...
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February 2024 by A.J Clark
I come here all the time. The people are just great!!!
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February 2024 by Mary Smith
I've always had good experiences when visiting this store.I called last week to inquire about something that I needed and the gentleman that assisted me was very helpful. I will continue to shop here whenever possible.