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April 2024 by Jane London
Staff is Really helpful every time I stop in! Love their business program for discounts on purchases:-)
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April 2024 by Tall Terri
Always helpful employees. Days can get stressed but they still smile. I can find things her as the aisles are clean and organized. If I can't find it, Jesi, Austin or George can find it!
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April 2024 by norman fuhrman
As a small business owner, it is a huge blessing when you can save time and money by getting the things you need at your nearest and most convenient location. Carter's Ace Hardware in Sorrento is just that location. While the store and staff accommodate to the brands standard, Austin Salvo goes above and beyond. He is the most knowledgeable Stihl technician hands down. I have wasted so much time and money chasing down parts and supplies from dedicated lawn and tree equipment dealers over the years. However, now that I know Austin, those problems are a thing of the past. Not only is this young man an expert with every product Stihl has to offer, he is also proficient with most other small engine equipment manufacturers. Mr. Salvo exceeds my expectations in every way, everytime. Call Carter's Ace Hardware in Sorrento and ask for Austin. You won't be disappointed
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March 2024 by Lisa Martin
I love going to Ace. The staff is so friendly and available to help.For those who are not happy with them being closed on Sunday, I think it is awesome that the owner cares more about the employees than money. Wish more companies would go back to being closed on Sundays.
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March 2024 by J Machelle and Richard A Adkins
Absolutely love the clearance and the sales
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March 2024 by Kyle Mintel
Not open on Sundays.. the one day when most people are off work and actually have time to get things done..
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March 2024 by Thomas Devereaux
Chainsaw blade was put in wrong box and when finally figured it out both the guy that helped me at first and the big woman with the mustache copped an attitude with me for pointing it out like I was at fault. If you don’t like working with people especially when you’re wrong about something maybe this isn’t the job for you
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March 2024 by Jennifer
RUDEST WORKER ON EARTH. Middle-aged smaller woman, angry as the day is long. Simply walked in the store and asked if they rented generators, as they do have a sign showing that they have generator service-"NO WE DO NOT," --- with looks that could kill, who treats a customer like this?
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February 2024 by Derek Freeman
I’ve been a loyal customer since the opening of this store. I went to get some mulch when I was rudely yelled at by a worker when trying to load mulch into my truck. I spend more than $1000.00 annually at this store…no more. I needed more mulch after this visit so I took my business to Lowe’s where I will continue to shop from now.
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October 2023 by Malignant Redneck (Malignantredneck)
Great customer service, store is well organized and clean! Jessi was extremely knowledgeable and answered any questions I had.
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September 2023 by Teresa Smith
Shout out to Austin in Sorrento for his amazing customer service and for going above and beyond on our new lawn mower for husbands Birthday. He was truly surprised. Thank you Austin and John for delivering it. For all the employees at Ace in Sorrento, your customer service is outstanding every time we enter the building. Thank you so much. ❤️❤️❤️
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June 2023 by Rusty England
I am a rewards member and have shopped at Ace for years. I ordered two six gallon gas cans to be delivered to my home. I was busy working and not able to hear or use my cell phone. They called twice. My wife called to find the status of the order and was told they had it and had called. They promised delivery the next day. They didn't deliver them. On the third day I went to the store to pick up my purchase. I was shocked at how customers were being talked to and the obvious turmoil within the employees, they acknowledged the error but kept stating they had called even though my wife had spoken with them.. I will never shop this location again. Bad customer service!!!
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June 2023 by elflingskitten saunders
We shop here every chance we get just to maybe seeHudson ❤️
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June 2023 by Rose Cloyd
Our family moved to Sorrento in 2009 and this store has been a loyal store to shop and the employees have been fantastic! However, new employees are NOT the same! I have returned Fiskars shear three time to get a new replacement on them over the years. Not today!!!! The young gentleman said they would return them and left them at the counter for check out BUT the older lady and man both agreed they do not do this!!!! Oh well....that is the end of shopping at ACE period!!!
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April 2023 by E. Patrick Zwahlen
Always a cool place to go.
