-
September 2024 by Ethan Seitan
Called 7 times this morning and no one answered. They were supposed to pick me up at noon, then when I finally get a hold of them they told me no one is available to drive me to pick up the rental. Highly recommend using any other service to rent a car
-
August 2024 by Heather Hardwick
This Hertz location is extremely pleasant to work with. I was picked up by Logan right on time and driven to the rental location. I then worked with Erik, and he got me on the road in a timely manner. Both employees were very pleasant. The vehicle we rented suited our needs perfectly. If you are in need of a rental vehicle, I would highly recommend Hertz at the corner of Park and Starkey.
-
July 2024 by Ivonne Rosario
Great people
-
June 2024 by Nikki Pierson
I just wanted to say that Kevin at the park Blvd and starkey road location is the reason that I book only through Hertz. He is personable, he’s always helpful and he is an asset to have on your team. My rentals are under my name before I was married Nikki Inlow. I have probably book at least 10 rentals from him in the past year if not more and every time he has been awesome. I used to use enterprise but you can never talk to the same person, you can never hold someone accountable for their actions. Not here, and as long as Kevin is at the 33777 location I will continue to book with Hertz. I see that there are some not so great reviews here and I know being a business owner you can not make everyone happy but Kevin does a great job and has been a pleasure to work with! I hope someone in corporate office sees this review and lets him know how much he is appreciated!!! Thank you Kevin for always making my experience a good one!!! I wish there were more people in the world like Kevin!
-
June 2024 by Tracy S
We picked up our rental at Tampa airport and the next day had an alert on the dashboard message center that our key fob battery was going dead. Messages to put the key fob closer to the ignition button and needing to push the ignition button multiple times before the car would actually start. We knew the battery would not last our reservation period.
We were staying in Madeira so I went to this location and Kevin was nice enough to change the battery for us.
He was very professional and extremely helpful.
-
May 2024 by Bruce Dunn
Mom needed rental.. they offered a very nice temp. option. Not easy to find but worth the hunt.
-
February 2024 by yumiyo partlow
I hate this company . There is no customer service . They don’t care ! Don’t use this company !!!!!!!!
-
January 2024 by Kholood Saraeb
All they care about is money.I have my car for service through my warranty at their shop, my warranty is paying tons of money , they charge 260+ a hour for labor and they refused to work with me on a rental deal. Charged me 800$plus. I wasn’t even given a choice of a car or a rate. Get yourself a rental away from them.
-
January 2024 by Dectrick Fowler
Acquired a rental vehicle from this particular location after having our insurance company initialize the rental. Firstly, the car he assigned us should not be available for rental with all the excessive damage it has, multiple dents and dings all around the vehicle, a few I have attached to this review. Brought it to the employee's attention upon him assigning us the vehicle and he states, "I have taken pictures all around the car." Well yeah .. from a measurable distance, whereas the majority of the seen by eye damage.. can be hidden by angles and shadows. Nonetheless I took closeups, as he watched, of each dent, ding, scratch, and discoloration, seemingly in efforts to hide chips or peels in paint. Subsequently I called and made a reservation with another company. So glad I did.. as we returned the car to Hertz less than 12hrs of having it, replenished the gas before dropping it off that same night, he charges me for gas, (seemingly a known tactic in the industry where upon check-in.. the system automatically charges you for a gallon, in my case multiple gallons apparently). Possibly out of spite however... Extremely unfortunate that car rental businesses,.. in this instance, EMPLOYEE, have employed tactics of charging you for fuel when they know very well that gas had been replenished to what was present when the car was initially assigned to the consumer . I'm only happy I had the whereabouts to snap photos of all the damage, as I could only imagine what else he would have charged me for. If given the option to rent from here or another company through insurance purposes.. for sure choose the other company. If you're self paying for a rental... DEFINITELY don't even consider this place. Not saying Hertz is a Bad company.. just speaking solely from my experience at THIS location with said employee. Pathetic to say the least.
-
January 2024 by Chol Otto
Dollar car rentalDistrict manager refused help.. allowed gm to violate customer.Dirty carBugs in carBald tiresRefused to exchange vehicle... said other cars were saved for other rentalsAltered rates.Price gauge.
-
December 2023 by George Marques
Do not rent from here. They never answer the phone. You'll be on the computer automation system forever. Terrible customer service.
-
November 2023 by Alison Burke
Terrible experience with Kevin. Kevin makes the process absolutely horrible for everyone that comes there. You can just tell by his face that he hates his job. Every reply is with a smirk on his face, sarcasm and fake smile. Every time he comes up with some excuse how they dont have cars prob bec he doesnt want to clean them. We had a horrible experience everytime we try to get a car and based on other review i can see they been experiencing the same.
-
November 2023 by Gayle Tulman
Kevin working there is miserable and hates his job and makes everyone’s experience terrible at this location. He’s ride, sarcastic and the most arrogant employee you will ever deal with. I made numerous complaints about this specific location
-
October 2023 by Tim Morrell
This place tried to charge me a fuel charge even though the tank was completely full. I had my gas receipt from right down the street, and a picture in their lot showing the gauge reflected full. Corporate reversed the fees, and while I rent from Hertz often (presidents club member) I will not rent here again. Overall a bad experience as the cars are not in good shape, long check in, rude check out, they don’t answer the phones, and overall a sketchy experience.
-
September 2023 by Aaron Levith
Quick and helpful!
