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April 2024 by George “Boca”
Lots of plants, most in bloom and in good shape. Bought the last plant of its kind that had leaves partially eaten by some bugs, and they wouldn't discount it.
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June 2023 by Louise B.
Disgustingly bad customer service. Tried to confirm a delivery time the day before, but kept getting an erroneous message when responding to their instructional text. Delivery drivers lied to their manager, stated they came to deliver an hour later than they actually did. Spent over an hour with their customer service, who said they would look into it. Never heard backThen they made us wait 5 additional days for the delivery, and did not come at the prearranged time that day even though it was confirmed. The delivery gentleman then had the nerve to ask for a 5 star review!Oddly, they never asked for feedback Hmmm, wonder why.
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June 2023 by Bill G.
I would rather crap a cactus plant than shop at this place again. Terrible customer service. I wondered around looking for several items, not once did an employee ask if I needed help. Apparently, picking your nose and standing around doing nothing in the fastener aisle is more important than offering to help the guy who's there to spend money. I was ignored by at least 10 employees. (Fortunately, there was just the one nose picker.) You'd think that HUGE stores would understand that things are hard to find in a big place, so they'd train their employees to offer assistance. You'd think that. You'd be wrong. Also, they don't have many baskets to use while shopping. I absolutely hate using carts, so I had to make the trek back to my car to get a bag so I could shop and spend money in their store. I really don't understand big-box retailers. Yeah, I know, if someone has a cart, they MIGHT buy more stuff. I'd be willing to bet there are a lot more people like me who are less likely to shop at a place that doesn't provide baskets for those who are only buying a few small items. I'm going to Ace Hardware from now on. At least their people are friendly, attentive, and helpful.
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March 2023 by Jack B.
They have great staff and good prices. I would recommend this place over any of the other home depots.
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March 2023 by Joe P.
Angry customer! I ordered some flooring from Home Depot that took roughly two weeks. Unfortunately for me, the order only had 28 of the 32 cases. I called customer service and the gentlemen said come on in, we'll make it right. I drove back and they didn't have the other 4 cases in the store and called some warehouse to order them. I have a flooring guy coming in 3 days, the order won't arrive until 10 days. Their mistake but I'll have to pay the consequences. I asked if it could be expedited but there isn't a process for it. I asked if they could install the remainder since their mistake to which they responded that they wouldn't do that. I asked for the DM, his name is Gary DeMarinis. They advised to call customer "care". I spend a lot of money at Home Depot. They lost a customer for life. Let's see how much they "care".
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February 2023 by Courtney W.
Cannot even call what the employees there provided "customer service". An employee made the wrong number of keys requested because I asked for "1 mail key". Apparently he was offended by the word "mail"- he said, "I'm almost offended by that, then went on to say to me (a female), "oh but you guys can get offended". He would not speak to me, look at me, or help me further. What is wrong with this world?
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January 2023 by John B.
I'm so tired of getting stuff at Home Depot only to get home and find out the contents of the package you paid for has been changed out for cheaper items inside. I have to open every single light bulb pack as 3 ways changed out for regular bulbs. 5 pack of flush mount can lights all missing 1 light. A new box knife package has a used knife in it. If you buy ANYTHING here look at it first.
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January 2023 by Kirk Rider
Awesome people
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January 2023 by Bill R.
I strongly recommend that you call ahead to make sure you can get what you want first before showing up to buy something. It may take two or three tries but be patient. Eventually you will reach the right person. I didn't take my own advice because I thought I knew from prior experience. I was wrong.Home depot makes copies of keys for autos. I wanted a simple door key to be made from an ignition transponder (chip) key but the associate tried to tell me I needed to buy a chip key or she couldn't do it. I told her I have had this done before at depot but she insisted there was nothing she could do. Boy was she wrong! Because of her unprofessional attitude she made me find a true low cost alternative at Ace Hardware on Seminole Boulevard. They made me the copy for 2.98 - that's right less than 3 dollars. Even if she had taken the time to do the right thing, it would have cost me three times that much and the key using her transponder blank would have cost SEVENTY DOLLARS! The ignorance and lies of a few rotten apples are not soon forgotten and I will never have another key made at any Home Depot again.Ace Hardware is at 12344 Seminole Boulevard or less than 4 miles north. They have people that have time to get what you need and they don't try to rip you off like Lowes or Home Depot.
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October 2022 by Christina C.
I placed an online order yesterday for a carpet cleaning machine to be delivered today. The window was 6am-8pm which I thought was a very large window but I gave it the benefit of the doubt. I thought if I had to, I could stay up late to get the carpet cleaned for the showing tomorrow. It never arrived, At all. I have a showing tomorrow. It never arrived. Why offer a delivery service? I drove to Home Depot at 6pm and was told I could not pick it up, it was coming from a different store. And they still had 2 hours to get it to my house. It never arrived. When I called store at 7:55 no one answered. It transferred me to online customer service, who was very nice, they said it was still at the store. They of course transferred me to the store. It rang the store at 8:00 and security answered saying the store was closed, check tomorrow. Well, that doesn't do me any good, does it.
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September 2022 by Dan M.
Rudest and worst Home Depot customer service ever. I thing they pride themselves on being useless and rude... if you can actually find anyone to ask for help. The manager should be fired for keeping these employees.
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August 2022 by Lueanna S.
The worst in service! Wanted to purchase a tool chest for over $600 and couldn't even get a salesperson to help and when we did he wanted to talk on the phone more. Actually walked away when my husband was talking to him. Entitled to a discount but have to down load their app and work through their program. Can't imagine a 70-80 year old trying to do that. Home Depot is far from military supportive. Ended up leaving and going to Lowes. Service was so much better and got the discount to almost the same price. I compared this to shopping at Publix vs Walmart. Willing to pay the little extra for decent service.
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July 2022 by Ron C.
absolute terrible customer service. Buyer beware they do not stand behind their products. Bought a brand new LG refrigerator less than a week ago. . Refrigerator portion not cooling and lights going off like a flying saucer on the front. Call today sorry your past 48 hours we do not return products. But will send someone out in a week meanwhile all my food is spoiled and I do not have a refrigerator. It would be a huge mistake to do business with them in any way shape or form. No care for the customer and even less for the fact that you spent good money on a product that is defective. And then the fact that service will not be there for a week. And we all know with the chip shortage and PC boards going bad there will not be any parts to fix the refrigerator. Been through this before with another refrigerator recently. The difference is Lowe's stood behind their product and replaced it. I should've known better when they don't give veteran discounts. Home Depot is the worst. And I'll be sure to spread the word to everyone I speak to about it. By the way this is about the Seminole Home Depot on Park Boulevard right by Lake Seminole not San Francisco I don't know why it's saying that's where this is from this is from Seminole Florida probably the worst Home Depot on earth
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May 2022 by Mike I.
I wanted two interior doors replaced at my home. They charged me 40 bucks for a measurement they never did. So, the next day, a get a notice that a contractor working through Angi's list were scheduled to do the work. Home Depo set this up without my knowledge. They also had me sign up for a program where I could get discounts on future work. Turns out this was to subscribe me to Angi's list!!! I had no Idea they did this. I cancelled the job within the 24 hrs. required, but they still charged the whole job to my credit card. The credit card company recognized that this was a fraudulent charge and denied it. Both Home Depot and Angi's list are corrupt companies with a long list of underhanded acts against customers......
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February 2022 by John Treccani
The installation of our carpet was a complete fiasco. Arrived almost 3 hours late, carpeted the two bedrooms, but refused to move a China cabinet because it was too heavy and then left the job (living room and dining room) unfinished. Calls to customer service have been a waste of time and they don't call back. After the installation crew left, we had to clean up the mess they left outside our condo and in the elevator. Still no resolution as we now have non-matching carpet in the condo.
