The CVS Pharmacy in Seffner is a 24-hour location that provides pharmacy, health, and wellness services. It accepts a wide range of insurance plans, including Medicaid, which many other pharmacies do not, making it a necessary alternative for many customers. This, along with its constant hours, leads to the store being very busy and the staff often feeling completely swamped and overwhelmed. The employees, including pharmacists, are generally described as great, very helpful, knowledgeable, and trying their absolute best. They are noted for providing fast, nice, and professional service, helping customers find items and explaining medication issues thoroughly. The pharmacy is also training new staff to handle responsibilities properly, though this training can add to wait times. Customers report that the staff is constantly running around, working hard, and will even check on waiting customers. However, significant frustrations exist. A major issue is the difficulty in contacting the pharmacy directly by phone, often resulting in voicemail. The store's inventory system has problems, with customers frequently finding items and specific medications out of stock. There are also errors in the prescription notification system, with alerts continuing for already-picked-up orders and occasional mistakes in dispensed medications. Wait times can be long, sometimes an hour or more, due to the high volume, necessary safety procedures, and new insurance laws that make processes take longer. Despite the challenges of being understaffed and overburdened, the pharmacy is recognized for not discriminating and doing the best they can with the clientele and constraints they are given. They offer time-saving options like same-day delivery and free pickup for online orders.
Great employees very helpful, with ap and finding otc approved items. Just not a lot of items in stock when I go there .
March 2025
I called in early some days ago during the day about a product I was looking for, wasn’t much help so I went in to find it for myself and the employee named Caden helped me find what I was looking for fairly quickly but they were out, he was still very helpful unlike the people on the phone.
December 2024
Great deals with CVS Extra Care and tons of benefits. Highly suggest to all.
