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September 2024 by susan towers
Had 11am inspection appointment on Thursday September 12/25 Arrived 15 minutes early checked in told gal I had 12 pm detain next door at 11:55am went to get my car & it was just going in for service Like no way it sat for an hour Why wasn’t my 11 am appointment done on time Come on I wanted air added to my tires for a trip to Fort Myers I got my car without any inspection being done while my car sat there unattended for over an hour I left pissed & told gal have manger call me I’m still waiting ? Had my car appointment for 12 pm to b detailed I said no rush I m gonna chill & read a book Mark had 3 guys detail my car I was in no rush it usually takes 3-4 hours I was shocked when Mark came to me saying all done before 2 o’clock I payed $140. Plus gave each guy $20. So $200. was spent My car is cleaner than it was but nobody was detailed organized I came home & cleaned the passenger seats upholsterer & got the stain out I used a toothbrush & got sand/ dirt out of those hard to reach areas & used cleaner on a rag to get sand out of metal sliders that adjust where seat stays I didn’t get involved with area of my spare tire which needs cleaning I went in with a gallon zip lock baggy of a booklet for my electric pole saw I called because I couldn’t find it & still have no idea where it went I m 73 years old & feel like I totally got a bum deal all the way around I see how detailers clean everything spotless unfortunately for me this was not the case Hopefully they learn from their mistakes & the next persons vehicle sparkles I still see orange sand on my tires ?
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September 2024 by Scott Henderson
Had the best sales team possible. Easy simple experience.
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August 2024 by Darbi McKeever
Friendly, caring staff. They took time to explain things to me.
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August 2024 by Lloyd Cookson
Friendly ,clean,happy with the work they did getting appointment was fast got car back a day early
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August 2024 by John F
Soon as they dropped the price I was notified so went in for the purchase ... an nice pleasant experience.
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August 2024 by Dave Anderson
They wouldn't replace a camera that was full of condensation and couldn't use it for over a month. The service technician acknowledged that it was cloudy, I have several photos and video. STILL UNDER WARRANTY!
Terrible service
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August 2024 by Hazel Duncan
A blessing thanks to everyone at Alan Jay Nissan dealership in Sebring excellent service and the staff service thanks to you all for your patience and support
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August 2024 by Donald Campbell
great service department and very good prices for today's economy
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August 2024 by Laurie Livingston
Service desk is top notch ! Maria really knows what she is doing so capable she really shines super impressed on how she handles herself and her job, communication is key .. Barbara the courtesy van driver top notch too!!
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July 2024 by tiffany raistrick
Thank you so much for all your help and time spent on my vehicle. Both Maria and Pedro were extremely helpful and very thorough with the work done on my car. I appreciate it and will definitely see yall in the future if anything else goes wrong. Highly recommend Nissan in Sebring!
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June 2024 by Victoria Rivero
The Service Manager (lady) went over and above to resolve the issue at hand. She was kind and very patient with me as she made sure I understood everything before I left.
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June 2024 by Sean L.
Went in to have fluids changed, spark plugs and wires changed, struts and shocks changed. They had my car for ten days! I wrote a list so they knew what to do! When I got my car back no wires or plugs changed, and alignment was wrong. So I brought it back to have it relined and it is still wrong. They gave me a bunch of excuses as to why the wires weren't done. I have lost all my trust in this company and will not go back
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June 2024 by Jose Marcano
Very good service but I will need to take the car back as they did a tire rotation and now the car is shaking
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June 2024 by candy sappington
The worst car buying experience I have ever had the finance manager Thomas is a joke I won't ever step foot back on the Nissian side again will do all of my business with the chevy side Joe Mullins is an amazing guy also James Wilbanks is great as well stay away from Nissan side !!
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June 2024 by Rod Raner
We had a great experience with everyone that helped us purchase our new Pathfinder. Sales, Finance and Owner manager were all great to work with.
