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August 2025 by Bailey G
This place needs a whole new staff! I have tried calling multiple times and all I get is a robot I just moved to the area and the post office keeps marking my packages that I requested to have my packages picked up at the facility?! I work in Saint Augustine until 5 it takes me almost an hour to get home and they close at 4:30 so how do they expect me to get my packages when I work Monday - Saturday and can’t make it to there office at all this place is a joke! I wish I could give no stars!
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August 2025 by Gary Kuehner
This post office is always screwing up. And they did it to me again today, I get a notification when my packages n mail are delivered, I got a text this morning saying that my package was delivered in and around my mailbox..n nothing!!!. it just happens to be my medication so God knows where they were delivered to. I'm waiting for a response from the post office. The carriers are distracted driving so they don't pay attention to what they're putting in everybody's box. I get somebody else's mail at least once a week.
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February 2025 by Tracy Quimby
Smoking in delivery van and i go to pick up my mail and that’s what it smells like. Reported to post master on phone and they utterly disregarded my question as per why that was happening
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December 2024 by Missy
Drive over 2 hours to take my elderly mother to this post office. Is the post office that delivers her mail. Left a copy of her driver's license and filled paperwork to forward her mail here. She is staying with me while recovering. Now post office set a letter they never entered her driver's license and they need a copy again. Call the number listed. They answer the phone took it off the hook we could hear them. Now for an hour it's busy. Unreal! If you don't like your federal job leave it so somebody that appreciates it can have it.
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July 2024 by Lisa Schoenfeld
You need to slow down your drivers
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June 2023 by Brenda Ciccone
My mail is always being sent out to other post offices and they have to send it back to Satsuma Post Office. This happens all the time. I wish I could use another post office instead of this one. This is so frustrating.
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May 2022 by Kristina Hutson
I had a problem with a package delivery yesterday and decided to check with our Satsuma post office. They were friendly and accommodating. They solved my problem with a minimum of fuss. Thanks to all! It is such a service to get mail and packages, and you all certainly make our lives easier.
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May 2022 by Betty Duncan
I lived at my place in satsuma for over 8 years never had an issue getting my mail and in the last 3 weeks I have not received mail because the mailman says my road isn't fit to drive down that is a lie II have sent videos and pictures along with other neighbors in the neighborhood I have sent a complaint to USPS online to no avail if anyone has any suggestions on what I can do so that we could start getting our mail back I greatly appreciate it thank you and by the way they would get zero Stars if I could do that
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December 2021 by Patrick Monroe
I can't really say how I feel the one star says it all
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May 2021 by cheeseburger walrus
Went to this post office to ship two rifles/long guns, which by USPS regulations, and the ATF, is completely legal as long as I am shipping to an FFL holder (I was). The rifles were boxed and packaged up, postage and insurance paid online, shipping label printed and attached to box, so essentially all I had to do was drop off the package. By ATF law I am required to disclose that there are rifles in the box (a lot of people don't, but I digress), and so I did. The clerk wasn't entirely sure if what I was doing was allowed, so the "postmaster" came out from the back of the office.He told me I needed to be an FFL holder myself to ship the rifles, which is completely untrue and the rules as to what firearms USPS can ship is blatantly stated on their website in pretty clear writing. I told him this wasn't true per ATF and USPS. After him telling me I was wrong, and me telling him that's not what USPS regulations state, he decides to go to the back to look it up. Five minutes goes by and he comes back out, hands me my receipt and just says "you can ship them". He didn't seem like the happiest camper, but I apologized for the inconvenience and left.Package arrives to gunsmith in North Carolina, it was shipped via priority express so was only in USPS hands for two days. Smith opens box and snaps photo of one rifle with the receiver completely bent in from a pretty extreme blow to the box. Now I'm not going to get all gun n*** here, but these were two AK platform rifles, known for being extremely tough guns. In fact they use hydraulic presses to bend these stamped receivers, they aren't exactly easy to damage, but low and behold somehow the box was hit hard enough to dent the receiver under the rear trunnion.Now I can't exactly blame the damage on this particular PO per se, however I can blame the lack of knowledge of USPS policies that the postmaster presiding over this office seems to have. It's ironic considering one of the responsibilities of postmasters is to make sure employees under them are following USPS regulations. Not a good sign when they themselves don't know what those regulations are. Also with how bitter he seemed, and given the sheer force it takes to dent a stamped receiver like that, it wouldn't surprise me if the package was damaged in a purposeful manner, BUT that is just speculation I have no evidence of this.Will probably file a claim with USPS for damaged goods since the box was insured for $3,000, but will definitely be avoiding this office in the future.
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March 2020 by Coy Mitchell
This mail is never on time some days at 10 am and other times 100 pm no consistently need better contractors
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September 2019 by Heidi Kelsey
Always happy and very helpful every time I go in.
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August 2019 by Norb Benson
The staff here are friendly. courteous and always very helpful. They are the best!
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December 2018 by Heidi Apling
Always happy and very helpful every time I go in.
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July 2018 by Vivian Queen
I have lived here for 1 year. I moved from St Augustine. My mail is constantly not arriving to designation on time. Where does it go? I have a payment made on July 14th, still not delivered to Miami address. I have no idea where it is. Mail from Pomona Park arrives within 3 days, mine arrive 1 week after mailed to same address? why? Lost birthday cards, never arrive.
