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December 2023 by Candace Hames
By far the slowest Wells Fargo around. This one is closest to my work so I’ve been in a few times but I never spend less than 15 in line before being assisted. There was a man who cut me and another customer in line and the bank teller just mouthed that she was sorry. I had to leave and go to a different bank.
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November 2023 by Hanny M
Bank needs to follow procedure and some promotions create confusion and I’ve been going to many banks in different countries so it’s understandable esp their rules and/ promotion change and not all staff knows.Nancy, who helped me was nice and helpful (at least for me- I read many negative reviews but really, it’s just typical bank).I do want to say about parking, RECOMMENDING to read this. It’s challenging to find parking if you don’t know where to go. I went around the block when finally find “Wells Fargo” sign and see “drive thru” asked her where to park. So if you come with vehicle, go to “Links Ave” & “first street”. It’s inside Sarasota City Center.Go in to the parking garage. Park in the 1st floor, “Wells Fargo customer only” and bring your ticket when you come in to the bank. They will give you sticker, (they pay for it). I went there three times this week so yes I don’t want to pay $10 parking fee on top of my gas money beside there is not a lot of street parking and you don’t know how long you will have to be there.
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November 2023 by Amer Fariz
My first ever one start I’ve ever given.A simple change order takes 30 min.Unfortunately some of the lady’s that work at this branch have broken English. I go in twice a week for the same thing and the process changes every time. I’m sure they are qualified but maybe their training staff needs to step it up a bit. Change bags do not exist .
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November 2023 by Elizabeth Bennett
Girls is the drive through seem great but branch manager seems to make up her own rules and regulations that are not practiced at other locations. Had to drive to a further Wells Fargo to deposit a check. I get dot your i's and cross your t's but come on. Check has the same name on check as account, there should be no problems with it not being endorsed and being "for deposit only".
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November 2023 by Ivan B
The customers in the drive through today were very unhappy with the branch manager. She was rude and would not accept a check deposit due to “new changes” and couldn’t explain why. Terrible service, needs a new and nicer branch manager please!
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October 2023 by Henny N.
Bank needs to follow procedure and some promotions create confusion and I've been going to many banks in different countries so it's understandable esp their rules and/ promotion change and not all staff knows. Nancy, who helped me was nice and helpful (at least for me- I read many negative reviews but really, it's just typical bank). I do want to say about parking, RECOMMENDING to read this. It's challenging to find parking if you don't know where to go. I went around the block when finally find "Wells Fargo" sign and see "drive thru" asked her where to park. So if you come with vehicle, go to "Links Ave" & "first street". It's inside Sarasota City Center. Go in to the parking garage. Park in the 1st floor, "Wells Fargo customer only" and bring your ticket when you come in to the bank. They will give you sticker, (they pay for it). I went there three times this week so yes I don't want to pay $10 parking fee on top of my gas money beside there is not a lot of street parking and you don't know how long you will have to be there.
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July 2023 by Tom Pellegrino
Been to the branch twice in 2 days to make a credit line draw. The bank as a whole is in such disarray that the employees can't even figure out how to get it done. They just dropped below BOA on my list
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November 2022 by Abcde B (RIII)
Was in for a "wasteoftimetramit", but Courtney (the manager) help and everything went smooth; ask for her: you'll get things done really quick.
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October 2022 by Abcde B
Was in for a "wasteoftimetramit", but Courtney (the manager) help and everything went smooth; ask for her: you'll get things done really quick.
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May 2022 by Scott Harvath
Drive thru a little different than rest
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January 2022 by Michael McCarthy
Horrible service. Bad manager.
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December 2021 by NJ Tab
Extremely slow service. Just one very slow an inexperienced banker available. Definitely avoid this location.
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November 2021 by Sandy Rackham
Can't do something as simple as changing my address. Can't do it online, when I physically went to the bank, they said they didn't have time "go to the main bank downtown ". Went to the downtown bank and they wouldn't accept a Canadian driver's license, government health card or NEXUS card to verify identification. Only a passport which I didn't have on me. It would be easier to close my account and change banks which I plan on doing.
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October 2021 by Kate
It’s a slower place so the service is usually quick, it’s nothing to do with that. However I cleaned out my storage unit and I had a bag of ones and fives I saved after all my serving shifts and totally forgot about it. Understandably it had an odor to it but the entire time Joanne loudly and embarrassingly kept saying over and over “sick ugh it stinks “ “ what is that “ “god” “what’s that smell” I mean it I get it but to say that with other guests around employees highly embarrassed me and my fiancé. There was no need for the theatrics . She tried to defend herself after saying it was okay when I apologized for the smell but I’m still embarrassed and that was wrong in customer service standards .
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May 2021 by sierra bakara
I'd give 10 stars if I could. Jamila went above and beyond to accommodate my needs! Very compassionate people here, and she needs a raise lol.
