Visionworks

Most Recent Comments

• February 2024 by Florence F.
  Store location on Tamiami Trail, Sarasota, Florida. Ordered 2 pair of glasses 12/30/23. Got first pair in 3 weeks. Second pair was completed incorrectly and had to be reordered. Received no information about 2nd pair. Called and never received a call back. Went to the store and was told they shipped the glasses a week prior. Waited another week and went back to the store. Glasses were ready. Clerk couldn't tell me when they came in or why I didn't receive notification that they were ready. Another clerk told me they were aware my order was a little late. I told him 6 weeks, and no notification was more than a little late and he said the text message and email notifi was sent to me yesterday. I told him I received no notification. As I was leaving the parking lot I received the email and text message that my glasses were ready for pickup. So many issues. Biggest issue is how I was blown off by the store employees. I will not purchase from them again. Would advise you to go elsewhere.
• January 2024 by John West
  Baker was a great help along with Robert in Sarasota
• January 2024 by Darrian Nadeau
  Here on vacation and son's glasses broke and needed a pair. Found his exact pair and changed the lenses within 1 minute and all taken care of within 5 minutes.
• January 2024 by Kathleen Flynn
  Great service! I drive from a distance to buy here.
• November 2023 by Jenny Lynn
  First of all I wanna state Robert should learn a little better customer service skills. Because of rudeness and such I will never return after we get my contacts/glasses figured out. Robert now for the second time was very short and eager to cut me off when I was speaking. No patience, tells me I heard wrong just to be told after finally hearing me out that what I was told was right. I wasn’t going to say anything and do a review, but this is a second time this gentleman has answered the phone. And made me feel like I was bothering him and annoying. As someone who works in Customer Service, I would never speak to any of my patients that way, I would listen them out, and then respond and speak to them. I don’t understand why it is so hard just to listen people out and then respond and a simple goodbye instead of hanging up the phone is a lot nicer and goes a long way than just hanging the phone up for the second time. I was told to call back if I had any issues with the trial contacts and I did. I asked for the doctors area he just says their busy I’ll take a message. I said okay thank you and he hung up! This has happened with him prior and at this point, I am very unsatisfied. The doctors staff is very sweet and kind I give them 5 stars ⭐️ The fill in doctor was absolutely rude and did not listen to anything I was saying as I was telling him what I was seeing on the screen was still blurry. He said it was because my eyes were dilated and I said no I’ve had my eyes dilated every time I’ve had an eye exam and I’ve been able to see, he did not want to listen to me so I went and got the trial pair of contacts that took a week to come in just for them not to be able to work because once again, as I told him, my vision was blurry. I saw the main Doctor Who was really sweet , but the contacts I was given still are not working so after a day of wearing them I decided to take them out and just go back to my old glasses because I seem like they work a lot better. I understand glasses and contacts are different, but it was a huge difference almost made me dizzy in a way. I already spent almost $90.00 or close to that for the contact fitting which I’m going to end up not getting contacts because if this is how they’re going to be in my eyes I cannot take it I’d rather stick to glasses and be able to see correctly. Once again, the doctor staff and the main doctor we’re all very nice and courteous. It just happened to be a very bad experience for me because now I’m going to have to come back for the third time.
• November 2023 by Austin Gill
  How this store has such a high rating, I have no idea. Very understaffed so they are unable to stick to any appointment policy which ensures they will honor your appointment time. You’ll be waiting at least an hour before you even get a pre-screen. Poor customer service. I had to walk out after an hour.
• September 2023 by Matthew Lewis
  Its covered under our insurance so we go there. Scheduling is extremely difficult…the doctor is only in s few days a week. Then we waited 1 1/2 hours in the lobby for our appointment as they were running late. Just a pain to use. Ill find another option.
• September 2023 by Kent Peterson
  Just went into VisionWorks - Sarasota, and Davis took great care of me. All I needed was a new screw put in my glasses for a nose pad, and he greeted me with a smile, fixed my nose pad, and made sure the other screws in my glasses were good. Great customer service!
• September 2023 by christina A
  Elan was very knowledgeable, helpful, courteous and helpful! We walked in we were greeted with a very nice hello. From elan. We were previous customers. He explained everything from how our insurance worked, prices and where to look for frames. Great experience!!!!!!!!
• August 2023 by Martin OBrien
  I stopped in with my wife's glasses that needed new nosepads. Keep in mind we had not purchased them at the store. I was greeted promptly and professionally. I told the gentleman what I needed. He put new nosepads on while I waited, and in record time. I should know because I was an optician in a former life! He never asked where I bought the glasses and did not charge for the service nor the pads themselves. Top notch! True professionalism.
• July 2023 by Marcia Carlson Pack
  I had to take my granddaughter to fix her glasses that were broken. As soon as we walked in, we only waited a few seconds until an employee by the name of Robert offered his help. He very quickly fixed her glasses and in the end of his fantastic service I asked the question of what I owed him for fixing the glasses and he said nothing surprisingly. He also helped by giving advice on whether getting a second pair was worth the money. A very good service from Robert.
• July 2023 by Ric Weibley
  I recently went into the store with a "glasses emergency," because my glasses had broken and I couldn't wear my contacts as I had had laser surgery two days prior. I was visiting from out of town.The two gentlemen greeted me and promptly went to work fashioning a fix. They had to make a custom screw. When they handed me my glasses back they told me there was no charge. Their professionalism and kindness were both exceptional. I can't thank them enough.
• June 2023 by Helen P
  My sunglasses' nose pads broke so I stopped in hoping in have them fixed. I didn't purchase these sunglasses from Visionworks and didn't know what to expect. The manager, Mike Baker, was so pleasant and helpful. He replaced them with new ones and I expected to pay for the pads and service. There was no charge! I truly appreciate his kind gesture and the top rate customer service he provided.
• June 2023 by Daniel LaPorta
  a five-star experience from the moment that I walked in. both Mike Baker the general manager and eyeglass specialist Robert were very very helpful from beginning to end. they help me navigate my insurance questions and made the whole process very stress-free and comfortable.
• June 2023 by Tyler Daniels
  When I walked in, I was immediately greeted by Elon. I was looking for very specific glasses and shades. He directed me to what I was looking for within minutes and was very knowledgeable about their inventory. My prescription was on file and I was in and out within 20 minutes. Easiest and quickest glasses shopping experience I’ve ever had. I will absolutely be back again, and will ask for Elon!