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February 2024 by Jo Mills
We recently bought new phones at the Cattleman store in Sarasota and Ester is the person who helped us. She was very helpful and very informative and was able to answer all our questions. She was also very patient with us.
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February 2024 by Tiffany Von Tungeln
I had to get a new phone today and was stressed because I always feel like replacing a phone can be a daunting task. Joey B. Made this process SO easy for me. He explained everything and organized my plan so perfectly. I am so grateful that I was able to speak with him (while he also made the process entertaining) If you see this Joey, thank you again for the great experience.
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January 2024 by Janelle Walkley
Great experience here with Marcus! In and out quickly, efficiently, and he found some great offers for us to upgrade. Highly recommend without reservation. Thank you again Marcus!
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January 2024 by Danielle Pearce
Jay zitagali has provide me with amazing customer service every time I've come in here. This is a great store with great service
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January 2024 by Nanci Rand
Jay and Ralph helped me out today tremendously! Everytime I come in with an issue they always assist with a smile. No matter what the issue they always seem to have a fix! If I could leave more than 5 stars I would!!
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January 2024 by Susan Kalush
I had an excellent experience with Jason zitaglio at the Verizon store in Sarasota Fl. He was so patient & helpful with me _ an 80 year old !Two times I had his help& he worked hard to solve all my problems.Susan kalush
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January 2024 by Richard Lichtenstein
Worked with Esther at the Verizon store at Cattleridge. She was awesome. I had purchased my new cellphone at the Verizon store on US41 in Sarasota. They never correctly set up the new phone, and after a day with no service, Esther at the Cattleridge store was able to complete the setup that the manager and salesman at the US41 store declined to do.Will never return to the store on US41--don't bother, go directly to the Cattelridge store if you want it done correctly the first time
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January 2024 by Barbara Waters
Eugene was nothing short of awesome as he helped me get new phone today.Its experiences like these that make me still be lueve in customer service I know where I will be going if ever In need and highly recommend this store and Eugene to anyone In need of help
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January 2024 by Brenda Cremeans
Lewis was awesome. He helped me with all my Verizon needs! I was very upset over my phone and he was very understanding and lifted my spirits. Thank you much Luis!!! You're a life saver
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January 2024 by Peter Franciosi
17yrs with Verizon and I had a horrible experience trading in 3 iPhones for credit for 3 new iPhone 15 pro max’s. Was also supposed to get 2 Apple Watches and a new IPad. After turning in our phones, being told the watches were only while supply’s last, we couldn’t get the watches, and having to order an iPad we left we left with just the new phones.The next day we were told the credit given for our old phones was incorrect and we would be responsible for the $1200 mistake made by the sales associate Brandon D. even though we have a sign agreement. One ⭐️!The Following day we brought our phones back up with the intention of turning them in and going to AT&T or a competitor.We sat down with Ralph Velazquez who was very understanding, showed empathy to our situation, agreed the signed agreement was binding, and helped square it away. Even going above and beyond by emailing the general manager and put in a claim to Verizon on our behalf.Very pleased with the outcome and Ralph!Five ⭐️⭐️⭐️⭐️⭐️’s!!
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January 2024 by Cesar Etayo
I have worked with a lot of CS reps in the past but Jason is the best! So professional and over the top helpful. Highly recommend him and the South Cattlemen Road store. Thank you Jason!
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January 2024 by Mercy Clements
I went in to get some help for my mom’s phone and we ended up getting a new phone and accessories. Ralph was awesome! He was very knowledgeable and was able to answer all of our questions! Great customer service! He also spoke Spanish which will be great for my mom who can only speak a little English. Having a bilingual worker is a great asset to your company! Thank you, Ralph for all you do!
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January 2024 by Amber Smalley
Had great service both times I went in, getting my new phone and again when it broke and I needed another one.Alon helped me but special shout out to Joey who made sure he went out of his way to contact the right people and make sure I was being helped properly.
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January 2024 by Zach Gibson
My experience at Verizon was absolutely outstanding! Joey assisted me on both of my visits to the store and I could not be happier with the service that I received!
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January 2024 by Erin Ociesa
JOEY was extremely helpful to my husband David. We both recommend asking for JOEY and calling him in advance to set an appointment. JOEY @Verizon
