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August 2024 by Shawn Rauch
This is by far the worst branch I've ever used. I opened a PO Box for my business and YouTube channel last year, and had gotten a lot of mail for other people(that I returned), yet never received any of my own mail or packages. I had asked them numerous times if it was possible that I was sharing a PO Box with someone else, and they insisted that I wasn't. Many, many months later, the truth came out and they did in fact give me the key to someone else's box. It screwed up my business, I had to make new business cards, I lost who knows how much mail and and packages, and all they did was give me a free year of a PO Box(yet I had already paid for almost a year). This branch is an embarrassment, and the branch desperately needs new management, and employees need better training. I also regularly have issues with horribly delayed shipments in which my customers usually put the blame on me, when it is in fact this branch. Also, fix your drop box that has been broken for 8 months, and fix the back door that's been out of service for months also.
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June 2024 by Paulomi Desai
Very friendly and very helpful! With everyone! It’s now my favorite branch???
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May 2024 by LORETTA DEACON
They are very efficient, friendly and polite.
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May 2024 by Cake Code
Don’t waste your time at this location, just save yourself a headache and go straight to the downtown location instead.
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April 2024 by Indya Liverpool
Scott was so nice and helpful. There was no wait. Everyone was friendly.
Clean. I will come to this post office for now on. Have a most amazing day- you deserve it.
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January 2024 by Anthony Moat
Rude, unhelpful — especially Sara. No stars.
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December 2023 by Vicki Elliott
First let me be quick to say that there are 3 women who have given fantastic, over the top customer service, at this location.However, today, there was a male customer service representative who was extremely rude both to the man in front of me and to me.The customer service rep motioned to the man whom he was servicing before me. The man in turn indicated that there was a woman in front of him to be waited on first. Rather than clearly explaining, he rudely motioned that the woman needed to return to the customer service person who first serviced her. And the man needed to come to him. The problem was the lack of communication verbally while pointing, with obviously frustrated expressions.Then when it was my turn, I told him that I needed to see if I had mail at the post office because we had signed for our mail to be held but ended up leaving later than expected.He said, “Your mail is probably out on the truck. There’s nothing I can do. “I said, “ Well why would it be on the truck when it was supposed to be held?”He said, “Well what’s your address?”As I was starting to answer, he inserted, “ I need your ID.” Again, there was a question, but my reply was interrupted, abruptly.I gave him my ID , and trying to give him the benefit of the doubt said, “It’s just we didn’t end up being able to leave, today.”He said, “ I heard you.”I know people have difficult days. I don’t know the details of his life. But he was rude, abrupt , and condescending, both to me and the man before me.We all know that although working in the post office may be hard during the holidays, those workers make plenty of money to offer some level of basic decency to the customers.By the way, he was servicing from the 3rd service station, around 1pm on Dec. 6, 2023, if the post master sees this. I did not get his name?, but I am certain you can find who was servicing that station.
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December 2023 by graco rob
Don't use the automated system. They will tell you they have nothing to do with it. System took my card for $26+. Supervisor says he has no info and I need to deal with my bank. ?♂️?♂️?♂️?♂️?♂️?♂️
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December 2023 by Alyssa Davila
An absolute waste of time. Made an appt for a picture and waited 20 minutes in line for them to tell me the machine wasn’t working. Why even have the appt available if it’s not an option?
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July 2023 by C C
Horrible!!!!!! I try to ship a package and this one I’ve already paid online for shipping and I already have my own box. I have a label already that needs to be printed out and the man with the earring says that he can’t print it and told me I have to take it somewhere else when it’s a United States, Postal Service package that I’ve already paid for. I call to try to speak with a manager and you can’t get nobody on the phone. Just an automated robot no matter what you push you can’t get no one on phone. I am never using United States Postal Service for shipping packages again. I’ll look into UPS or FedEx next time.
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June 2023 by Lynn Roan
This is the best post office in Sarasota. The rest could learn good customer service from them.
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May 2023 by Starigirl videos
Awesome service at this post office compared to other Sarasota locations. Never a long line at this location, always fast friendly knowledgeable staff. I'm an Ebay seller and I go to different post offices and this one by far is the fastest and best. 5 stars!
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April 2023 by J
USPS it’s a complete disaster. We get mail 1 to 2 days a week and our mail is constantly lost and delivered all over Sarasota and rarely gets to where it is suppose to be delivered
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March 2023 by Heather Williams
A very special level of customer service unique To this place.
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February 2023 by Alexis Macatula
I see many 1 star reviews, maybe this post office was low on staff I don't know, but I had a great experience communicating with Ryan today. His assistance warranted a positive review for going above and beyond in getting my package to where I can receive it. Ryan is a great employee!!!
