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May 2024 by June Monroe
I don’t know where to begin. After reading all the negative reviews this place rightfully deserves, I read the owner responses which are comical. This guy is rude, mean, unfriendly, unhelpful, nasty and any other name related to an unhappy miserable human being. His responses are big fat lies. He doesn’t care about people or business. Stay away from this place.
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January 2024 by Barb Grundy
Excellent customer service! Fast, friendly, professional…doesn’t get any better!
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December 2023 by Jacob Roberie
If I could give zero stars for the customer service, I would. I realize it is the last half hour of your shift on a Friday, but if you are open until 6pm then the courteous customer service should extend to that time. When I walked in with a question about a USPS package that was dropped off, one employee was too busy to even look up from what he was doing to sincerely acknowledge my question and the other employee was silent. The only answer I received was "That is a USPS problem not ours." No further attempt to help AT ALL and almost irritated that I asked the question. Even if there is nothing they could do about it, I would appreciate a more sincere attempt to care or provide some guidance on how to solve it. I have had good experience to this point with the store, but the two employees there tonight should have a better attitude toward customer service regardless of the question or time during business hours. This is your job.
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December 2023 by Gina Palmer
Rude is putting it nicelyAll round disgusted peeps representing your store. I can’t even explain. I can’t even call him a gentleman. Someone seriously needs to look at the store and it’s company. Employees disrespectful hatred never going back.
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November 2023 by Gabriella Oliveira
TERRIBLE CUSTOMER SERVICE!!1
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November 2023 by vivi bicalho
ZERO in customer service!!! I said Hello when I came in I said thank you when I left and no one answered back
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October 2023 by Steve Davidson
Excellent customer service and relations
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October 2023 by Tim Wong
The staff at this UPS makes it feel like a local neighborhood shop instead of a corporate chain store. Peter and the staff makes the store feel like the Cheers for shippoing packages. A place where everybdy knows your name and often has our mail from our mailbox ready for us when we walk in.
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October 2023 by Crystal Whitley
Having been coming in at least weekly for nearly three years, the negative reviews do not match my experience. Especially as a female. Bill is kind and professional. Peter adds warmth and is a great conversationalist! The crew is always helpful, and we utilize this location for our business mail as well as mailing packages and even the so-called dreaded Amazon returns. We have moved 30 minutes away, but decided to stay with this location because of the customer service!
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October 2023 by e46 nole
I always try and come to this store for Amazon returns and shipping things in general. The gentleman that always seems to assist me is very kind, quick and knowledgeable, especially when I ask for recommendations on what type of box to ship the item in and what the best method of shipping is. Not sure what the bad reviews are about because I've never had a negative experience at this location.
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September 2023 by Bill Kidd
The people working in this store must hate their jobs. No greeting, dead eye stare, no thank you. Answer the phone when processing your order and make you wait. Must not be much fun to work a job you can't stand. They don't even pretend to care one way or the other.
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August 2023 by Maria Casarez
Representative was very helpful and professional. ?
Keep it up, great job. ?
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June 2023 by Maria del Carmen Guajardo Casares
Representative was very helpful and professional. ?Keep it up, great job. ?
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June 2023 by J J
This is a great store open after hours which is very convenient. Updated review: There is a man who works here who is rude and disrespectful towards women. My previous review was 5 stars. I see from other reviews I'm not the only female he is condescending towards!
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March 2023 by Angela Gallo
I went into this store to return my Amazon items. I had six items to send back. I came prepared with the QR code for each and each item in their bag. The store was empty when I walked in and a man behind the counter….seemed tall with white hair, a white male. He wasn’t thrilled when he saw me with my Amazon returns. I was pleasant and polite. He still seemed annoyed and was not friendly at all. He started processing the returns and then he says “you could have just put all the returns under one”. I didn’t even know I could do that and that what I told him. He then goes on to say well it shows it right there when you do it on Amazon. Ok again I didn’t realize. A man entered into the store and he must have known him because he was all friendly and said a comment ….you’ll have to wait till I finish all this and gives a smirk to the guy. I felt like this man either hates women or is just miserable at his job. He made me feel uncomfortable and disrespected. He made me feel even worse when I saw him smirking with the other man. It felt like he was discriminating against me. I left there and now it’s been months. I’ve never gone back because of how he made me feel and the experience never left my mind. To ensure he never treats another woman like this again…I have decided to report this to the BBB. Part of working in customer service is being kind to customers who were kind to you. I was never u kind to this man and surly did not deserve the rude remarks, faces and comments. I will never go back!
