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March 2024 by danielle l
Ericka rocks at eyebrow waxing and tinting! Consistent performance and easy to talk to.
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February 2024 by Venetian Flowers
Jurate was GREAT!!! She made me feel like a Queen when I walked in, and made me look like a Goddess when I walked out.
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February 2024 by p. club
I went to Ulta to buy my loose powder from Clinique; it was a gift with a purchase of over $35.00. The cashier said no gift ran out, you can place your order online and get a gift. REALL!! DONT ADVERTISE GIFT WITH PURCHASE IF YOU DONT HAVE THEM!
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February 2024 by Kendra C
Friendly staff. My hair has never looked better. Erika helped me with highlights, haircut and express keratin treatment. Highly recommend.
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February 2024 by Donot worry aboutit
I love this store but I understand you get some bad African Americans in the store that steal but I promise you not all African Americans steal ok I am a loyal paying African American customer that has never stole and spending over $200 every visit I do not deserve to be watched ever second in the store and mainly over in the perfume/cologne section maybe I will just do my online shopping instead of store shopping cause that’s not something I want to endure every time I visit the store
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January 2024 by Isaac Thomas
I made a purchase instore on 06/16/2023 for $83.89 and with the cashiers convincing I decided to apply for the ULTA credit card and put my purchase on there. I regret that day ever since, and every time I look at the product that I purchased I get a flood of negative emotions as it has been an absolute nightmare. As soon as I received my statement bill on 07/20/2023, I paid for it in full and on time through their phone system. I’ve never paid a bill late in my life. I thought this would be it however I notice on 07/24/2023 that they charged my account twice for the $83.89 that I paid. I try to call ULTA and have them resolve it but conveniently they have nothing to do with it, as a whole different company, Comenity Capital Bank, handles all their credit card processing. What has followed for the last 6 months are dispute after dispute and call after call. I have tried to have this resolved but they are seemingly unable to, the most time consuming and frustrating part is how there is no way for me to do this electronically or online, every document must be sent through the traditional mail. Every representative tells me something different, a different story or a different process to resolve this, none of which have any care as they seem to say or write some robotically vague response. They now tell me I owe them with months of late fees added. I have put my bank representative on a 3-way call to confirm that both payments went through and were cleared and that neither was returned, this is not enough, I have sent my transaction details and history, this is not enough, I have sent months of my bank statements, this is not enough. I am truly defeated in what to do. The only documents that they ask me which I am unable to get from my bank are an electronic transmittal inquiry form and a letter from my bank, Bank of America, saying that neither payments were returned on their letterhead. Both of which my bank does not provide. What also does not make sense is that every mailed dispute response they send me says something different. They continue to say they require more payments so they continue to send me statement bills with late fees after late fees added, they continue to send me collection calls and texts from various numbers, and I would assume more delinquent credit reporting. Throughout this time, I have had to travel back and forth to the bank on multiple occasions, spent hours on the phone, spent time and money on printing and ordering documents, express mail services, postages, driving back and forth to the post office, and have had to deal with the adverse impact on my credit due to negative reporting. I had to quit my job because I was unable to balance and handle the stress that this added while completing the last few months of my program. I read their response and at times I am unable to do anything for the rest of the day as I am truly distraught and lost as to what I can do next, especially when I receive redundant robotic and heartless messages and instructions essentially saying “well too bad, here is your new statement and if you don’t pay us we will continue to add late fees and report you as delinquent” when I have tried to do and provide everything I possibly can in a transparent and timely manner. Even if I wanted to just pay again what they say, which is $150.84 at this moment (which will be increased by another $41.00 on 02/01/2024) with all the false late payment fees added, though it is wrong, in an effort to have them stop bothering me and to get rid of this issue, I have no guarantee that they will not do this same thing again. Or worse, they double charge me again on top of that. They have me trapped and unable to do either. This is ridiculous. I really do not know what to do or who I need to talk to next, if anyone has advice, please let me know. This has been the worst experience I have ever had with any company in my entire life.
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January 2024 by Cailin Walawender
Sadie is amazing
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January 2024 by Joy Chapman
Jurate gave me the best haircut, color, and style I've ever had. I will definitely stick with her and recommend her to everyone I know.
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January 2024 by Lauren Johnson
I've only had positive experiences at this Ulta. The premium brand selection is better than average (definitely more than the Ulta inside the target next door). My only complaint is that the line at the register can get a long.
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January 2024 by Muffin Man
The ladies found what I needed.
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January 2024 by Diana Nguyen
Store was very busy (1/5) but Caitlyn (Kaitlyn?) made time to make us feel welcomed and helped! Found me all the products I needed and made great suggestions. Thanks for making it a lovely Ulta trip!
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January 2024 by Melysa Dunbar
I ordered from their app. I've never shopped at this store before. It was my first order with them. And my makeup brush came defective. Whoever shipped it should have seen the bristles were all messed up. It should have never been shipped out like that. I texted customer service and got disconnected 3 times. And the first person Maryln was very rude. They finally said they would send me a replacement but I doubt I will ever order from this company again. My first order and it was defective and terrible customer service.
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January 2024 by Rolanda Miltenberger
Staff is knowledgeable & chatty. Welcoming vibe, products stocked, store presentation is poppin’!!!!
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January 2024 by Melinda Rutherford
There wasn't anyone on the floor to help anyone. I was looking for help and I heard others asking for help. I found the manager and was like hi I have a question, she stood up and started walking away then said excuse me and she couldn't stop doing what she was doing to even help me but gave me a quick answer and carried on.She was called up about a oupon and said I had to use it online. Offered no other coupon and I'm pretty sure ulta has some kind of coupon. I tried using the 3.50 off one and I wasn't allowed to use it off of Clinique... I thought that was a lil weird but oh well. The cashier was nice.I feel like the manager could have been a lil more helpful or just stop for one second to answer a question.
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December 2023 by Diane Melanson
My appointment was scheduled for noon and I didn't get greeted until 12:20 pm. I showed the stylist a photo of what I wanted my hair to look like. She literally spent 20 minutes total to shampoo and style and apparently did not even know how to tease at the crown of my hair for maximum volume. It looked like I did my own hair and spent 5 minutes to achieve a very sloppy and casual look. For $42 dollars, it was a joke and not worth my money or time. I would like a refund and have photos to prove the inferior work. I expect more than that.
