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December 2024 by Trinity Garrity
I had a terrible experience at the Sephora store at UTC the day after Black Friday. The employees were incredibly rude, and my checkout experience was awful. It was the day after my birthday, and I was expecting the usual birthday gift or at least a friendly greeting, but instead, I was treated poorly. The cashier seemed confused and I was nervous about whether they would handle my payment and points correctly. I’ve never been to a Sephora where I felt so unwelcome, especially on my birthday. The store was also very messy. Overall, I’m extremely disappointed, and I won’t be returning to this location.
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October 2024 by Yoli Carralero
I always recommend going on weekdays, on weekends there are too many people in a small space to enjoy the variety of products! The service, as always is very good 👌
I always recommend going on weekdays, on weekends there are too many people in a small space to be able to enjoy the variety of products! The service as always very good 👌
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June 2024 by Oralia Caballero
it sucks one employee pulled my hair so hard, and I cried so hard and then a Sephora 10 year old came and pushed me! To the drunk elephant place and then I decided to buy a touch land hand sanitizer, which I looked the price and saw it was $10 but when i went to buy it the employee told me it was $100 just for one for one touch, land hand sanitizer so i did not buy it! Really disappointed
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June 2024 by Emma T
My tween daughter and I had a great experience here a few months ago --hey better late than never. I believe the woman who helped us was named Ana but everyone we spoke to helped us get the ball rolling to get color matched and look at different products. I found the staff's attitude to be extremely positive and inclusive, like if that's the lewk you like, then you do you! So refreshing. I love that the store is small and has more limited inventory so I can hopefully spend a little less money when I go. Thanks y'all!
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May 2024 by Gina Barnaba
I went to Sephora at today and purchased a product. It was mismarked,, and I asked an associate to assist me in finding the correct color. It was out of stock so I then needed to purchase a different product altogether. The new product I purchased was less expensive than the first one. I brought the exchange up to the register yet when the transaction was completed, I ended up getting less back than what I was supposed to get back. The cashier couldn’t figure it out so then she asked a manager come over and help who happened to be the same gentleman that assisted me with the product being out of stock. I then proceeded to explain to the manager why I thought there was a price difference and he kept telling me the computer doesn’t lie. I was trying to show him the two different receipts yet his hand was on one of them so I slid it out from underneath his hand and he said to me, “OH YOU DID NOT JUST SNATCH THAT OUT OF MY HAND? I did not snatch it out of his hand. I slid the receipt out from under his hand. He then proceeded to yell at me. I asked if he could just void the exchange and do a flat out return and then do a repurchase because I had originally used a gift card and I think that’s where the issue was coming from. He flat out refused to do that. he kept trying to mock me and making insults trying to prove me wrong. so not only was I treated horribly and was so unbelievably embarrassed in the store, for no reason, I am also short the money that I’m due. Do not shop there when this manager is working, again he is an African-American young male. This manager was not wearing a name tag. I feel like that was on purpose.
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May 2024 by Kalison Nix
Charlene was so kind and helpful!! :) Will definitely be back!
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May 2024 by Kathryn Soltanipour
I was at Sephora yesterday, April 28th around 4pm. I recently had a major surgery due to a cancer diagnosis. As much as it’s personal to say this it’s to put a context to the situation. I didn’t look my best because I had to wear baggy cloths and comfy shoes. I feel I was treated poorly because of my appearance. I did not have makeup on and was buying a full face of makeup from urban decay. About $250 dollars worth. It was busy and I was heading to the register… there was an employee talking to 2 ladies about a product and they all were in the middle of the isle. I went to turn around to go the other way and it was extremely busy to navigate. I said excuse me politely and the employee who was taking to the ladies (she was the one in the isle the other ladies were on the side) she looked back at me and said excuse me and looked up and down and said I’m with these customers and didn’t move and continued talking. I started to feel myself cry and stood there and said I’m trying to get by and she looked at me up and down and stared at me. The 2 woman your employee was talking to moved out of the way and said I’m so sorry and moved over for me to get through and they told the employee that they don’t need her help anymore and put all their stuff down and left. I looked at my items and just put them back and left as well. I couldn’t have addressed it then because I would have been a wreak crying. I didn’t look back to see her name but I know she was a young black haired Hispanic that was a little heavier. I know it was because of how I was dressed because I was in a rich mall. I 100% was type casted and there was witnesses. So broken from this experience. Never again.
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May 2024 by Sophia Pacheco Trejo
Very nice treatment FANTASTIC makeup I did it by myself and did not treat us rudely
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April 2024 by Marquita Robertson
Small store overcrowded staff rude unorganized when it came to checking out will never go to the store at UTC Sarasota
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April 2024 by Anonymous
I ordered two different tarte mascaras online and ever since have been struggling with pink eye really bad. Something I’ve not struggled with before. I quit using them and it cleared up with dr prescription eye drops. As soon as I used their mascara it came back again! 3 times this happened . I’ve been hearing that Sephora resells their returned items as brand new products and I’m wondering if this is true . I’m done shopping here! Ulta is much better!
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March 2024 by Daniel Petrik
I was a bit fed up picking up a order that was cancelled. I would like to thank the staff here on the other hand. A shout out to Veronica and Gaby for helping me sort out my mess and complete my order in person. Definitely a great place to shop and get great service!
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March 2024 by L R
Came in for the first time and had no idea what to buy. Alyssa was truly amazing, compassionate, and super sweet. I highly recommend visiting this Sephora and asking for Alyssa’s expertise!
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March 2024 by Rosco Nash
Erin and Allie we’re so knowledgeable and helpful !!! Seriously it feels like I have a cousin working there.
I’m a man shopping for make up because I’m an actor and they were so patient with me. I don’t know much about make up but I’m learning..
keyboard warriors relax! I know a man can wear make up even though he’s not an actor. Lol. ;)
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March 2024 by Dorys Orellana
First time on the store, did not how to looks for the items, have to wait for one of the associate finishes braids her hair and seeing herself on the mirror, even do I was beside her asking for help until she turned to me and gave me the item I was looking for ?♂️
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March 2024 by Laura Zundel
Amazing selection. Helpful staff. Be sure to check out their skin scanning to match your foundation.
