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March 2024 by Nikki Blazer
I made a purchase in January of scrubs that needed to be ordered and arrived damaged and was later told they never arrived. When I called today (over a month after ordering) I was told they wouldn’t arrive until May. When I asked for a refund they refused despite not having my item or ability to get it in a reasonable time.
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March 2024 by Nikki B.
I made a purchase in January of scrubs that needed to be ordered and arrived damaged and was later told they never arrived. When I called today (over a month after ordering) I was told they wouldn't arrive until May. When I asked for a refund they refused despite not having my item or ability to get it in a reasonable time.
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December 2023 by Theresa Fitzgerald
very helpful and informative about the items they sell
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October 2023 by Laura Cole
Brittany was absolutely amazing. She was very energetic and so willing to help out. Very knowledgeable when even trying the scrubs on and checking on me to see what I liked or didn’t and she knew every design and style. I will be coming back to buy more from her. This is the most help I have received in a store in such along time. Thank you again Brittany you are such a beautiful soul.Laura
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September 2023 by Honey Crest
I went to this place to buy my husband scrubs for his birthday. He is a busy doctor in town, and wears scrubs almost everyday. I thought it would be nice to support a local business rather than buy online, but I ended up regretting doing that. I purchased his regular clothing size, not knowing that scrubs run large. When my husband told me they were too big, he decided he’d wait for a day off and go down there and try some stuff on, figuring out his size, exchanging the ill fitting ones, and purchase a few sets of new scrubs. By the time he had gotten the chance to get down there, it was 35 days later. The owner refused to exchange his too large scrubs, even though they were never worn, and there were tons available in his size hanging right there. Her return policy is 30 days, and although she is the owner, she decided to send him away. She had the opportunity to make a customer for life, but instead was quick to tell him to get lost essentially. We will now never buy anything from Scrubs 941. He will buy all of his scrubs online. The benefit of going to a brick and mortar store is the human element. I always try to support these types of places, but the women who owns this place doesn’t know the first thing about keeping customers and making them happy. He ended up getting the too large scrubs tailored to fit, and went to Fabletics. They have great scrubs there. This place sucks. No wonder it’s always empty. They’re loss honestly.
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September 2023 by Avonlea Keedy
I would like to preface this with, I don't believe I have ever written a negative review for a company as I only like to do it for my positive experiences. I am also aware that mistakes can be made and people can have bad days and I have also worked in several jobs where I had to deal with dissatisfied customers, which is why I usually choose not to write a bad experience. With this being said, the way I was treated today was so unprofessional and uncalled for and I have never been treated so poorly. I was even hung up on. April 10th, 2023 I had a wonderful experience inside the store with the employee who helped me. She had who I believe was her daughter with her. She was helpful and kind and it was overall a very pleasant experience. There were a pair of scrubs that were not in store and needed ordered--no problem, they told me they would call me when my scrubs arrived in 1-2 weeks. Over a month goes by, which I held off on calling because I understand how covid has affected products and maybe it was on back order. After more time, I called to check on the status of my order. First, they couldn't find my order and did not know what I was talking about. Eventually they realized the order was never placed. Again, I told them it was no problem, mistakes happen! Again, they would call when they arrived. Well, by the time they arrived, my preceptorship was over and I had moved two hours away. They called me today and I asked if they could mail them to me as I am no longer in the area. This is when things went bad as the woman on the phone said there was no record of this happening and that there was NO way a mistake was made as her employees "document everything". While I'm sure they prioritize this procedure, mistakes do happen and to call a customer a liar (over a pair of scrubs, at that) is horrible and highly offensive. I kept calmly telling her I was fine with the fact the mistake was made but it was not my fault it happened and would like them delivered to my new address. She went on to tell me that they "do not have the staff to mail an order" and that she can't "just leave the store to mail you your order". Additionally, she said when her other employee returned from maternity leave she "might be able to" but that I would be responsible for paying for the shipping. I proceeded to tell her that I do not find it fair to pay extra money for shipment for a mistake they made again. Again, very VERY rudely, she told me there was no evidence of this happening and that there is no way it did. I kept explaining that I was not upset and that I am not lying about a pair of scrubs. In the end, she told me she would NOT be mailing my scrubs and said "we will call you another time" and HUNG UP on me before I could even respond. I am sorry but this was disreputable, distasteful, and inexcusable. I hope this is a lesson for Scrubs 941 to do better, implement proper customer service training, and humble themselves. EVERY company and person makes mistakes. We are human and innately flawed. To accuse a customer of lying (for no benefit of my own) is, simply put, disgusting.
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September 2023 by D. Renee Sarra
This is a great place to get scrubs. Why? Because the owner is very knowledgeable and helpful with size, type, style and continued to help me find the exact outfit that felt right for me.
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September 2023 by Kristien Fernandez
I would’ve been there way too long if it wasn’t for the wonderful assistance. Plus I got the best fit.
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September 2023 by Avonlea K.
I would like to preface this with, I don't believe I have ever written a negative review for a company as I only like to do it for my positive experiences. I am also aware that mistakes can be made and people can have bad days and I have also worked in several jobs where I had to deal with dissatisfied customers, which is why I usually choose not to write a bad experience. With this being said, the way I was treated today was so unprofessional and uncalled for and I have never been treated so poorly. I was even hung up on. April 10th, 2023 I had a wonderful experience inside the store with the employee who helped me. She had who I believe was her daughter with her. She was helpful and kind and it was overall a very pleasant experience. There were a pair of scrubs that were not in store and needed ordered--no problem, they told me they would call me when my scrubs arrived in 1-2 weeks. Over a month goes by, which I held off on calling because I understand how covid has affected products and maybe it was on back order. After more time, I called to check on the status of my order. First, they couldn't find my order and did not know what I was talking about. Eventually they realized the order was never placed. Again, I told them it was no problem, mistakes happen! Again, they would call when they arrived. Well, by the time they arrived, my preceptorship was over and I had moved two hours away. They called me today and I asked if they could mail them to me as I am no longer in the area. This is when things went bad as the woman on the phone said there was no record of this happening and that there was NO way a mistake was made as her employees "document everything". While I'm sure they prioritize this procedure, mistakes do happen and to call a customer a liar (over a pair of scrubs, at that) is horrible and highly offensive. I kept calmly telling her I was fine with the fact the mistake was made but it was not my fault it happened and would like them delivered to my new address. She went on to tell me that they "do not have the staff to mail an order" and that she can't "just leave the store to mail you your order". Additionally, she said when her other employee returned from maternity leave she "might be able to" but that I would be responsible for paying for the shipping. I proceeded to tell her that I do not find it fair to pay extra money for shipment for a mistake they made again. Again, very VERY rudely, she told me there was no evidence of this happening and that there is no way it did. I kept explaining that I was not upset and that I am not lying about a pair of scrubs. In the end, she told me she would NOT be mailing my scrubs and said "we will call you another time" and HUNG UP on me before I could even respond. I am sorry but this was disreputable, distasteful, and inexcusable. I hope this is a lesson for Scrubs 941 to do better, implement proper customer service training, and humble themselves. EVERY company and person makes mistakes. We are human and innately flawed. To accuse a customer of lying (for no benefit of my own) is, simply put, disgusting. (SIDE NOTE): the owner's response to my google review said it's better if "irate" customers don't return... at no point in that phone call was I anywhere near "irate". I was not surprised as all of her responses to dissatisfied customers are incredibly rude. Additionally, she tried claiming that I hung up, but I have read similar reviews where she hung up on other customers. She should not be running a business with her attitude.
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July 2023 by Indya Liverpool
Great Customer Service ~ exceptional.
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December 2022 by C M.
Good selection of scrubs. Great helpful staff. Very patient and helpful as I needed a specific color and brand of scrubs for work.
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October 2022 by teresa Songer
They were very caring and thorough and I so glad that I have those group of people taking care of me.
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August 2022 by joe oe
they had exactly what I needed went in to get a couple of pairs of scrub pants they had a great selection and Kim was really helpful this will defiantly be my go-to place when I need scrubs.
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July 2022 by TheWitch OfTheSouth
Go elsewhere and save your money. Super pricey and bad quality. No refunds, only exchange. Poor customer service from the owner/ manager.
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June 2022 by Kristy Boyette
I love this place! I literally walk in, say what I am looking for and it is handed to me! The absolutely wonderful staff helped me find scrubs that fit first try! They are so friendly and helpful and made my shopping trip nice and easy! I got some really good quality brand scrubs that fit perfectly at a good price. This made my day - thank you, ladies!!!!!! I love my purchases! Def my #1 place for scrubs!
