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November 2024 by Mark Lawrie
Representatives were very informative and very helpful. Fully demonstrated use of the satellite phone and explained the costs and options clearly. Highly recommend this business and staff.
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June 2024 by J
Do not buy or rent from this company
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May 2024 by Tommy Scarborough
Friendly helpful people provide a great reliable service
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August 2023 by Mike Bixby
Purchased a satellite phone to use for offshore fishing trips. Tried using it numerous times and never did get a signal. Took it back to store for return and they insured the purchase amount would be back on my credit card in a few days. After checking my credit card statement, the refund still has not been made a month and half later. They also are charging $179 for what appears to be a subscription fee. Great sales people but service after the sale and returns is not good. Hopefully they will resolve the issues without having to dispute it.
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July 2023 by Corey Sherk
They decided to charge my credit card on two separate occasions without my authorization. One of which was after I had an email from them confirming NOT to renew my plan.
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May 2023 by Zlata Zlata
SATELLITE BEN IS a Rock Star !!! A++++++++ The service and communication were the best. There is no other source for satellite phone service and mobile satellite products.
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March 2023 by Kevin Grassel
My wife called in to ask some questions about the phones/service we were sold from this store. Little did she know- she was about to have a substandard satellite phone customer experience, because she got Mary on the line! Mary was sarcastic, nosey and rude. She even hung up the phone on my wife! Classy! AND now we've learned that the pamphlets my wife was asking for (from Mary) were never put in the mail (by Mary) so add that to the quality service we received from Mary and this company. I've since called 3 more times over the last 6 weeks and was assured that a manager would call us back...good thing I'm not holding my breath on that one! You think if you spend over $600 for a couple satellite phones and almost $130/month you might be able to get a few copies of the dialing instructions pamphlet without too much hostility? Or even a phone call back from a manager? It speaks volumes about this company's opinion of their paying customers. We won't be customers for much longer... I can guarantee that.
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February 2023 by Allie Russ
Impeccably professional and great customer service! Today I worked with representative Brandon May on an urgently needed satellite phone, and I was amazed at how quickly Brandon and their team were able to quote a solution to my company's complicated requirements. It is VERY rare to receive this level of outstanding customer service, especially when under a stressful time crunch. Thank you Brandon!!!!
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January 2023 by Link Welborn
I spent over $1700 .00 to rent a satellite phone that I was assured would work in the south Pacific. Their technical support was completely inadequate and I could never get the phone to work. After I returned the phone, I couldn't get anyone to return my calls requesting a refund. It even took months to get my $500.00 refundable deposit back and then only after I disputed the charge with American Express.
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December 2022 by Mark Lonabaugh
We needed cell service for one week for a hunting trip. I explained this to the sales person but somehow we ended up with a 12 month commitment. With the early termination fee I paid over $400 for a service that didn't even work. Do yourself a favor and go elsewhere
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September 2022 by Jesse L.
I have an old Globalstar GSP-1600 sat phone. I had kept the sat phone in the car unactivated for two years. It was just for emergencies. I live in the White Mountains, New England where cell phone signals go to die. Anyway, I had a chat with Tyler at SatellitePhoneStore.com. At first I thought he was a bot. I had treated him poorly because the chat window was annoying me. He requested my email address and I replied biteme@yousuck.com. After learning he was a real person I laughed and told him I was thinking of activating my GSP-1600. Tyler sent me a quote on a 150 minute plan. The Globalstar Orbit 150 offered rollover minutes for $10 extra per month and a USA phone number. Activation fee was $150. The regular price per month was just a bit over a hundred so I went with it. Tyler gave me a big discount for the 1st month since we were nearing the end of the month. I completed the online form, sent it back and from there everything went as smooth as silk! I tried the phone yesterday in my driveway, called my sat phone from my cell phone. It was fun! It took less than a second to hear my voice repeat in my cell phone, it was really close to being instantaneous. The phone and service not only worked well, but attaining the satellite network was faster than I expected! It took less than 10 seconds from turn-on and the phone was ready to make calls. My satellite phone had all four bars for signal, voice quality was excellent, crystal clear, better than my cellphone. First call was put on hold for 10 minutes. I had needed to speak with one of the Straight Talk reps and finally talked with one for 10 minutes. It was a 20 minute call. the call didn't drop and didn't have any interference at all. SWEET! The GSP-1600 may be old and lacks modern features, but it works like a champion, is inexpensive to buy, mine looked new, has very good battery life and charges fast plus is still being supported. Accessories are near impossible to find, but I have what I need so I'm all set. I'm thankful! I have a nice padded bag or sat phone holder from mastercraftsafety.com and I have a quality car charger for now. Thank you Tyler for having taken my abuse, for allowing me to bring my own phone and for providing excellent service! Dontbitemeyoudon'tsuck.com From Jesse in NH.
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July 2022 by Ken Kelley
If you buy Inmarsat satellite phone through Satellite Phone Store, you pay for the service monthly. However, once the contract is up after allotted amount of time, your ROLL OVER MINUTES WILL NOT CONTINUE UNLESS YOU CONTINUE THE MONTHLY SERVICE OR PLACE YOUR PHONE ON STANDBY at about $20 per month which is significantly less. BEWARE!!!!!
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June 2022 by Hank G.
Great knowledgeable salesman who always answers the phone. Plenty of SAT Phones and other devices in stock, and they have stores and people to assist you in multiple time zones.
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January 2022 by Harvey Wilkes
Great service and staff.
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October 2021 by Luthandorh Londiwerh
I came across Mrs Peggy Abbott when she appeared as a guest on a Forex Podcast in USA. I was listening to and was very impressed with her straight forward approach and the principles of her