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July 2023 by Paul VonFeldt
Deeply Disappointing ExperienceIt is with great disappointment that I write this review for Sara Mana Business Products. As a business that relies on efficiency and professionalism from its service providers, we were left utterly frustrated by our recent engagement with Sara Mana.We contracted their services for a straightforward printer firmware update, which we believed would be handled competently. Unfortunately, this turned out not to be the case. We were billed an exorbitant $240 for the initial visit, which we felt was steep but agreed to, assuming we would receive a seamless, high-quality service. However, to our dismay, the firmware update was not successful, causing further disruption to our operations.The real sting came when we were charged an additional $80 for a return visit to rectify the failed attempt - an error on their part, not ours. It seemed unreasonable and felt like a slap in the face to be billed for their lack of proficiency during the first visit.Their double charging policy is extremely unfair and leaves a lot to be desired in terms of their business ethics and customer service. After all, the customer should not be held financially responsible for a service provider's inability to perform their job correctly on the first attempt.Unfortunately, due to this unpleasant experience and Sara Mana's questionable billing practices, we are unable to recommend their services. Businesses in need of support for their office technology should look elsewhere to avoid such headaches and unjustified costs.
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February 2023 by Mike Martin
Best copier company in the business
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May 2022 by Jerry Parrish
Christy McDonald at Sara Mana Business Products is very knowledgeable when it come to the needs in an office environment. Sara Mana has a wide range of products for both large and small businesses. I recommend you call them today and ask for Christy. She's amazing!
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March 2021 by C. King
SaraMana Business Products has exceeded our expectations in every way. They made the purchase experience quick and easy, and their tech and support personnel have been fantastic. I highly recommend doing business with SaraMana.
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January 2019 by doug beede
Sara Mana was very easy to deal with. They were always quick to help with any issues and made sure our machine was always running. Great company to deal with.
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January 2019 by Michael Masse
Always quick to service any printer issues we may have. Always helpful and nice. Highly Recommend!
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January 2019 by Patricia A
Saramana and I go back a long way. We are loyal to a fault. Best service.
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January 2019 by Maria White
Best of the best - great products and pricing, along with excellent customer service and superior support - a rare thing these days.
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January 2019 by Kym Gates
Great service, and great staff to work with always so accomodating
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December 2018 by Jennifer Ercolani
best customer service of printers in town
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January 2018 by Brian Rist
These people are fabulous and give you great customer service. They understand that if your printer is out of ink you can't get work done. I've called on multiple occasions for service and they are at my office faster than any other service provider has been in the past. Thank you for keeping me running.
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January 2018 by Tim Holliday
Don't be fooled by the big box "low price" printers...what you don't realize is that the ink is going to cost you a fortune. Give Christi McDonald a call, at SaraMana Business Products, and she will work with you to come up with the best personal solution, which, will save you money, and, give you personal, local support.
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October 2016 by Daniel P.
Saramana Business Products I used to buy ink and new printers on what seemed to be a regular basis. Every time i hit "print" i would pray that the machine would work and print the document, and when it didn't print i ran to Kinkos to print out document and then be running late.....There is a scene in the movie office space where 3 guys take a bat and destroy there printer, that was me and my printer for personal and business use. Thanks to Saramana Business products and the RICOH printer and products that i now have in my office i am worry free about the dreeded PRINT buttion. From Christie, to bobby dean to mick dean they are all beyond customer service. I never have any issues with printer or their products. Now when i use the printer i have no worries and no issues. Thanks (the bat has been laid to rest !!)
