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March 2024 by Anisqoyo Park
Called on Tuesday and told customer service I needed an appointment on Friday to replace my windshield and asked if they had availability. The rep said they could fix my car on Friday no problem.When they texted confirmation, I saw the appointment was for a week from Friday. I called back to fix the problem only to learn that no appointments were available for Friday. The rep wasn't going to lose my business even if he had to put me off another week. Called another company and scheduled appointment for when I needed it, not when it was convenient for them.
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March 2024 by Tony Sunshine
This organization is a complete mess and needs better leadership. The cancelled my appointment because they did not have the glass, which is fine and then rescheduled for another day and when I arrived the had a different date I their system even though they had the glass. The assistant manager refused to help or squeeze me in even though it was their error. Rude employees.
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March 2024 by Debbie Kish
This place doesn't answer the phone. There isn't an option to talk to a representative, leave a message. Don't waste your time or money on a business that has such poor or rather NO customer service from from the beginning.Update to the responseI won't waste my money or time contacting Safelite. Answer the phone!After reading the reviews, customer service is certainly not your priority in Sarasota.
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March 2024 by Rich Hespe
Friendly staff . Technician was great. Kept me informed of progress.
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March 2024 by James Mitchell
Excellent service and a very helpful staff! Fixed my windshield and re-calibrated my safety camera! Thanks Safelite!!!
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March 2024 by William Palma
very bad service to the public, to the point of being rude and disrespectful, the boss treated me, which was disrespectful, I do not recommend it
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March 2024 by R Kain
They found that I only had a ding & didn't need anything done.That was very honest of them
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March 2024 by Michael Barrios III
Fast transaction quality work and safety was explained properly.
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February 2024 by Matthew and Lisa Wallace
Tried using this shop through my insurance. I had two appointments at their shop because they said they could not do it on site at my house both mornings that I was supposed to drop my vehicle off. I was called and told that the glass was not in and that we would need to reschedule at that point, I canceled having my glass replaced by them and went ahead with Glass Doctor needless to say Doctor had my windshield replaced the very next day at the time they said they would. The lesson I learned is check out the Google reviews and go with the company that has a good reputation unlike this company. GO WITH GLASS DOCTOR! you won’t be disappointed.
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February 2024 by Giovanni Borrelli
Amazing service !!!! These guys are the best took amazing care of my C7 Corvette!
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February 2024 by Michael Brusoe
Great job. Timely service. Over the past ten years I have had them replace at least 4 windshields in three autos. Always no leaks and fast service.
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February 2024 by nicholas mclachlan
Reckless driver almost hit me, driving like a madman. Would leave a lower rating if it would let me. Driver number is 19168
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January 2024 by J M
Wish I could give negative stars. Scheduled with safelite through my insurance provider, State Farm, to repair two small cracks in the windshield of my car. I have a 2023 VW Taos, not even a year old yet, and was assured when making the appointment that they would replace with an OEM windshield. I brought my car in and was told it would take 2-3 hours since they would need to calibrate the forward facing cameras that are part of the lane assist and collision prevention system that is housed in the windshield/rear view mirror equipment. I received a call 1 1/2 hours into the appointment and was told they have bad news. They used an after market windshield which then broke the brackets and rear view mirror and it’s housing since it was not the proper glass and bracket system for a taos. I was told they would try to get the OEM glass to replace it with and that I would have to drive around without a rear view mirror for a week(HELLO- ILLEGAL!!). I was handed my keys and sent on my way without any apology for how they broke the equipment on my new car. I found the rear view mirror and camera components shoved into my glove box and they scratched up the mirror housing which they GLUED to the windshield since they broke the bracket. I called State Farm right up and they set me up with a local glass repair company that isn’t a bunch of hacks like Safelite. WORST EXPERIENCE OF MY LIFE and SHAME ON YOU SAFELITE AND ALL OF YOUR EMPLOYEES for treating people’s cars this way. Absolutely disgusting. Will never use your company ever again nor will my family or friends.
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December 2023 by Brad Siegel
Do not recommend. I attempted to have my windshield replaced 3 times only to have had them cancel the same day to inform me that the glass was damaged upon delivery. I was also told by the employee that this happens all the time and that they have no control over the company that delivers their windshields. Unacceptable!!!!
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December 2023 by Shellie Leech
Simon did an amazing job replacing the window in our 2022 Chevy 2500. He was communicative, timely, and pleasant to work with. No muss, no fuss!
