-
December 2023 by Bill Carter
Poor customer service. I tried to talk to the guy about pricing and he was less than forthcoming with pricing etc. He was afraid I could have "been a competitor" looking for their contractor pricing. I just wanted some general info.
-
May 2023 by Ava Horne
Great store, always feel welcomed when coming in, super great service especially by Gina. Amazing team and company!
-
August 2022 by Marc Siegel
Selected Richelieu hardware for my new home! What a mistake...Very poor quality and after only a few months the hardware is tarnishing and the company will not honor warranty or stand behind their products. Do not use this hardware.
-
October 2021 by Julio Cesar Gallardo Argueta
Bad service
-
May 2021 by Ryan Simms
Dont sell to individuals and still in covid scare modeNeeds new management ASAP
-
April 2021 by Stanley Otto
I really want to thank the people who work there. They took the time to help find hinges on line. Can't than you enough
-
February 2021 by Pam Blalock
Rude. No showroom available. Won’t be purchasing from here!
-
January 2021 by Sally Hoffman
Great service. Got us hard to find hinges that were very much needed. It was not a large sale but I got their full attention and more. Thank you.
-
December 2020 by Ray De
Bought cabinet hinges in Orlando and needed more for my Bradenton home. Called Richelieu thinking I was getting the Sarasota location. In reality calls are directed to Orlando. And I was informed the Sarasota location is for contractors only... No cash-n- carry walk-ins are welcomed! The Tampa location will sell to us non-contractor types but I'm not driving 35 miles one-way. This is not good customer service!!! My cabinet hinges upgrade will have to wait until I'm back in Orlando on business. ?
-
November 2020 by Lynda Contarino
Staff VERY rude. They acted like they didn’t want you to be in the Showroom, they wouldn’t help, just tried getting you out the door ! Why have a Showroom if you keep getting directed to the Internet by the Staff?
-
October 2020 by Cabinet Solutions
The Sarasota Office of Richelieu is ALWAYS willing to help! They have wonderful customer service skills! When you have a difficulty they resolve it promptly with wonderful communication and follow through. Devin and all the staff do a great job! We love doing business with them!
-
October 2019 by Paul Willhite
The employee's here, prior to the new owner, had a slightly condensing attitude. Like they were above you. The new ownership got worst, I hesitated to even go in the place and I was a customer, basically from the very beginning of the original Cabinets are over 38 years. It's no surprise that it's now moved to a new place where they don't have to deal with walk in's
-
August 2019 by Mark Comerford
Except, that they didn't have the hinge WE wanted, moving to a new location nearby.
-
July 2019 by Ashley See
The front desk was very polite, there was a bunch of carpenters there getting stuff. I was there just to look at knobs, they explained to me that they are a wholesaler but they could still sell to me. He said he couldn’t help me design the look but I found some that I liked an gave him the item number from a clip board he gave me. When he finished with the customer he gave me the prices and I choose the best one. He told me it wasn’t in stock so I got upset but then he said it would only take a day and he could even ship it to my house!!! All in all it was a great experience! I’m so glad they were able to sale to me cause they have great quality products
-
July 2019 by Michael Boorstein
The staff was barely civil to me and unwilling to help. Only by insisting they take me to the part of the store where they had cabinet handles was I able to locate what I was seeking. Poorest customer service I’ve experienced in a long time.
