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August 2024 by Ryan Staley
Incredible customer service, very personable and respectful. I truly appreciate your professionalism, and continued help even when I was over in the Middle East. You are true to your word, and I am grateful. Thank you.
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June 2024 by Cindy Ondrick
This is the second time I’ve shipped with them and I need to post a review. They are so great.
Last year while I was visiting my folks they gave me their wedding china: close to 100 pieces, that they got when they married 63 years ago. The catch? I had to figure out how to get it from Sarasota all the way back to Washington state. I looked into every single option, including renting a car and driving it across the country myself. (yeah, I know) And finally decided to try PAKmail and that was the best thing I could have done.
They patiently explained how they'd pack it, gave me a quote, helped me understand insurance, etc. They divided it into 6 boxes, with each item wrapped and floated in peanuts, so nothing was touching. Then that box was floated in a second box of peanuts. I could track each box across the country and (most importantly!) not a single piece was even chipped.
This year my shipping puzzle involved a large ceramic piece and a small glass vase. They custom cut the silhouettes into a block of foam and nestled them in, so they were immobilized and insulated. They did that double box thing (one box floated in a second box of peanuts). And once again, I could track it all the way, and the 2 pieces arrived in perfect condition.
They're worth every single penny. If you are visiting Sarasota and need to ship anything fragile or precious these are your new friends.
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February 2024 by Glenna Fletcher
Jen was great to work with and very responsive. Their long-distance shipping service was excellent!
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December 2023 by Don Verardi
Top shop very friendly
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November 2023 by Lanika Buchanan
The new owners are amazing! They took such great care of a really expensive painting. Best art shipping in Sarasota!!!
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November 2023 by Yasmine Castellanos
Wouldn’t recommend this place. They lose packages. Bad customer service.
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November 2023 by Traci Knight
Taking a moment to give thanks and commend Jen & Craig Palmer at this Pakmail is worth more than one positive survey in my opinion. They were professional, efficient and so helpful answering questions. The icing on the cake was their personal touch they offer by just being who they are. I highly recommend this Pakmail location to anyone needing services that they offer.Jen & Craig - You are my preferred and only place to go in Sarasota. ?
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November 2023 by Larry Hammann
Excellent service .The new owner was very nice and did a great job recommending the type of service I should use to mail my package the quickest and most economical way. Give them a try!
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November 2023 by rosemarie brown
Pak mail has new ownership and service has improved 100%. My experience and service was very good.
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November 2023 by Carla Paskell
Gentleman at the counter did everything he could to bring down the price of shipping he was great thank you
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September 2023 by Rafael Negron
Impressive Turnaround!I recently had the pleasure of working with pak mail and couldn't be happier with the transformation I've witnessed.In the past, the customer service here was lacking, and it left a lot to be desired. However, the new ownership has brought about a remarkable change. The dedication to providing excellent customer service is truly commendable.From the moment I walked in, I was greeted with warmth and professionalism. It's evident that the new team takes pride in their work and is committed to exceeding customer expectations.If you've had reservations about using them in the past, I encourage you to give them another chance. The positive changes under new management are remarkable, and I have no doubt that they will continue to provide exceptional service.
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August 2023 by Robyn Mizes
DO NOT USE THEM!! I do not like to criticize a business, but I feel compelled to warn any potential customer to the ultimate failure of this company to pack our valuable artwork carefully and thoughtfully. Especially since they state that their expertise is packing and shipping artwork. In our opinion, their approach to packing a valuable piece of a 30+-pound sculpture was negligent, using materials that were extremely insufficient, e.g., using the thinnest possible bubble wrap that was barely thicker than paper towel, and loosely packed with popcorn (which we have since found out that very few packing professionals use any more because other packing materials are more effective.) They also knew that it was a treasured piece, not only due to its beauty but also because it belonged to a decease parent. We experienced a SENSELESS LOSS due to NEGLIGENCE and POOR JUDGEMENT. The piece was COMPLETELY DESTROYED!!In response to the owner: We DID reach out to you, 2 times, with no response at all from you. This is not about the (pitiful) $300 offer, nor is it about whether or not it was insured. This IS about the careless and negligent packing of our 30+ pound, glass sculpture. The previous owner has nothing to do with this. You and Craig are the owners, the responsible parties, and that employee was YOUR employee. You and CRAIG are solely responsible for this. If he, and you, truly cared about the safe packaging of the art, you would have been more involved. STOP BLAMING the previous owner, or this employee. This is your responsibility. BEWARE EVERYONE!!
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August 2023 by Yousef Dartawil
Thanks for all your help. Got the DHL shipment done with ease!
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August 2023 by Andrew M.
Craig & Jen are great! As new owners they know that they need to work extra hard to please demanding customers like me.Thank you, and I look forward to shipping our art with you.
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August 2023 by Robyn M.
DO NOT USE THEM!! I do not like to criticize a business, but I feel compelled to warn any potential customer to the ultimate failure of this company to pack our valuable artwork carefully and thoughtfully. Especially since they state that their expertise is packing and shipping artwork. Their approach to packing a valuable piece of a 30+-pound sculpture was negligent, using materials that were extremely insufficient, e.g., using the thinnest possible bubble wrap that was barely thicker than paper towel, and loosely packed with popcorn (which we have since found out that very few packing professionals use any more because other packing materials are more effective.) They also knew that it was a treasured piece, not only due to its beauty but also because it belonged to a decease parent. We experienced a SENSELESS LOSS due to NEGLIGENCE and POOR JUDGEMENT. The piece was COMPLETELY DESTROYED!!
