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“To say that Sara is a true professional and a person who cares would be an understatement. As someone who recently lost his grandfather last year, Sara has been more than helpful assisting me with digitizing my grandfather's key medical records and legal documents to send to the appropriate recipients over the span of a year via the UPS email system, the service of which is fairly priced. I definitely look forward to continuing business with UPS and Sara.”
“Been to many UPS stores living thru out the US and this store is by far the best I've ever been to. Very friendly, No negative attitude, ALWAYS willing to help. Even with long lines at Christmas people there are not frustrated etc.”
“During my visit I observed Michael was very pleasant, knowledgeable, and seemingly eager to learn. I was also very impressed with his response to being publicly criticized by his colleague. I also appreciated how they were able to apologize to Michael for their critical response soon after. Also, the manager was visible, friendly, and engaging with customers. Good team.”
“Chad went above and beyond the line of work to help secure a box that was almost shipped without the contents. He went out of his way to find the empty box so that I could ship what I needed.”
“I mistakenly ordered an item and had it shipped to a former address in Parkland. I contacted the UPS Store and Ravi was extremely helpful! He volunteered to drive over to the home to pick up the package and then ship it to me at my new / correct address. He was very professional and friendly, and especially responsive to my unusual request. Thanks again Ravi!”
“The staff at this location are incredible, and offer a level of customer service that is missing in today’s society.
Luke, Heather and Mike are super friendly, go out of their way to connect with customers, and ensure everyone leaves satisfied & with a smile on their face. They know my name, my favorite football team, and they know I will return for all printing/shipping needs. Go Bills!”
“This is the best place! A must go! They are excellent ! Ready to help and just class act business and open a lot and stand out from the rest !!!! Great ppl u won’t be disappointed !!! They appreciate the business too , it shows ! Ty so great and helpful …. Maria C”
“The staff at this UPS makes it feel like a local neighborhood shop instead of a corporate chain store. Peter and the staff makes the store feel like the Cheers for shippoing packages. A place where everybdy knows your name and often has our mail from our mailbox ready for us when we walk in.”
“Incredible customer service, very personable and respectful. I truly appreciate your professionalism, and continued help even when I was over in the Middle East. You are true to your word, and I am grateful. Thank you.”
“I have used shipping and mailbox places for decades and finally found this place! They have treated me like family and the service has been amazing! I’ve now had a box for several years and this has been the best experience yet… the ladies here have gotten to know me by name and always make my visits super convenient and quick…”
“I received notification that my package was delivered, but unfortunately I did not receive it. I called this location and spoke to a very nice gentleman. He took my info and told me to check back in a few days if it still didn’t arrive. I spoke to our delivery person the next day, she diligently looked around our complex post boxes and still did not find it. She instructed me to call again. I called and spoke to the same kind gentleman, Jim. He went ABOVE AND BEYOND in my opinion. He found the package that was delivered to a sister complex and personally delivered it to me. Customer service at its BEST! Thank you so much!!!”
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“8/23/24: Christian, the site manager here, is AMAZING!!! My husband and I were having serious problems with the site manager at extra space storage on Clark Rd. They red locked us out of our unit 4 days before they legally could and refused to take lock off even though we were moving. We had spoken to at least 12 customer service and managers who promised to have a district manager contact us(who never did). Decided to ask Christian for advice and within one hour it was fixed!! We were able to retrieve all of our things and our bill was wiped clean. I’ve never received such amazing customer service as she as provided/. Thank you Christian!!!!
We LOVE IT!! Moving from Extra Space and it’s like night and day! Life stporage has trucks, 24hr access, etc so pop ladders, it’s affordable and it’s tr populy cool inside the building. We would recommend this facility to anyone looking for storage”