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June 2024 by Peter Lamere
Currently framing the interior of my Ford Transit 350. I visit Lowe's about every other day picking up supplies for this transformation project preparing for a trip North to Nova Scotia next summer. Really enjoy shopping here and the staff is helpful and friendly. I highly recommend Lowes.
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June 2024 by leandro castro
A one-way trip for tool lovers
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June 2024 by Thomas Paull
The store was empty for a change and I hot what I needed quickly and was in my way.
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June 2024 by I J
Terrible store! The only Lowe’s I’ve been to that doesn’t honor the craftsman warranty. The lady with the pink hair says they don’t replace individual screwdrivers that break. Definitely doesn’t understand the craftsman no questions asked warranty.
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June 2024 by Joshua Seraydarian
Ordered and prepaid for a storm door in March. Lowe’s or Larson sent the wrong door. Lowe’s said they would rush the order have eta of June 6-8 arrival for door then install. Now saying arrival mid July, install August. Unacceptable.
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May 2024 by Oleg Kozhevnik
Local, friendly store experience. The Contractors side is excellent, Nice to go to the place where they know you by name.
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May 2024 by George Bartlett
They had a damaged floor model oven that I wanted to buy but the manager on duty was not willing to lower the price. Only to go in 2 days later to see that it was marked down. Stupid
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May 2024 by Glenn Whitehair
I have been a loyal Lowes customer for decades. I have made thousands of dollars in appliance purchases, as well as other home needs. However, after my visit today I may consider shopping elsewhere.
I went to Store 2933 on Central Sarasota Parkway in Sarasota, FL today, our local Lowes. I selected the items I needed, as well as a gift card for a friend. I went to the Lawn and Garden checkouts since that was the last stop for my shopping.
The associate scanned my items. I presented her with a gift card and asked that $25 be loaded onto the card. She aparently did not hear me correctly and scanned the gift card as if I was redeeming it. The system told her that there was no value to the card. I again informed her that I wanted to have the card loaded. She rescanned the card and attempted to load the $25. I received my receipt indicating I was charged for the card but was informed that the card failed to activate and was directed to Customer Service.
At Customer Service, a head cashier attemped to remedy the situation but was unable to figure out what was wrong. She went to get someone "higher up". A lady with a name tag of Bonnie - Asst. Store Manager appeared. I explained what had happened. Her response was "Well, stuff happens." She was unable to fix the issue and had the head cashier call General Accounting.
The person on the other end of the phone informed her that there was nothing they could do. I would have to escalate the problem through the gift card center.
Why should I, through no fault of my own, have to attempt to remedy the situation when it was an associate's error that caused the problem. Bonnie informed me "People make mistakes." I would have to attempt to remedy the situation myself. I politely told her that I wanted my entire transaction cancelled, including the $25 for the gift card. She proceeded to void the transaction, without the gift card being refunded. I told her I was not leaving without the credit for the gift card. She then began to tell me not to raise my voice and speak to her employees that way. I never once raised my voice to anyone. Magically, she was able to give me $25 in cash but the charge was going to have to remain on my card. Why, if this was an option was this not done at the beginning of the discussion? I spent 30 minutes attempting to get resolution to my issue.
I have many years of customer service experience and Bonnie can afford to go to some developmental classes on how to handle upset customers.
Now that I read some of the other reviews here, I see Bonnie is mentioned. Not surprising after what I experienced today.
Needless to say, I do not have the items I needed for my home, I do not have a gift for a friend's birthday, and I will most likely be shopping elsewhere for my home improvement needs. Lowes, you could have done better!
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May 2024 by Julie Sheppard
Found what I wanted!
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May 2024 by Steve Silverman
Good selection
Decent price
Helpful staff p
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April 2024 by Piter chable
Excellent establishment
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March 2024 by Brad Strocko
Bought a toilet. Installed the toilet and then noticed the seat was broken right out of the box. Took the seat with the receipt to the store and they would not give me a new one. Manager said we needed to bring the whole toilet back. This service is horrible.
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March 2024 by Doug Fraley
Lowes is a better homeowner store than Home Depot..
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March 2024 by Sheryl Carll
Very helpful friendly staff.
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March 2024 by Traci Kegerreis
They consistently disappoint. The employees are nice but no one knows how to do their job and that's a management issue. From ordering counter tops that were doubled in price with an $800 change order that doesnt exist to giving incorrect information in the paint department and ruining a $200 purchase to constantly having the wrong prices on items. Issues are never resolved because no one cares. I have given up.
