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January 2024 by nancy cilio -Mann
I love this store. Love colors and styles. The sales people are always welcoming and helpful in helping me clothe my wonky body.
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September 2023 by Leesa Carlin
The University Town Center ( Sarasota) staff are very professional. I can call them on the phone and ask them if they have a specific item in my size. They will put it aside and have it ready when I arrive to try it on. I had difficulty at a different lilly store where they rubbed my gift certificate card code with a knife and then I was unable to use it. They said they would call me back that day. They never did. But I called UTC lilly and those women got on the the phone and got my gift certificate working. Then they gave me a lilly cup . I am very happy with lilly products.
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August 2023 by Chris T.
My wife loves this place and the staff are always nice Seems like a bunch of uptight karens writing low reviews here
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July 2023 by Carolyn T.
I have been trying to contact someone regarding an order aT Lilly Pulitzer on line. I have chatted with them I have emailed, I reserved my place on line on the phone and I am currently on hold to get my problem resolved. At the one hour mark I was disconnected.
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May 2023 by Interior Designer For Life
I went into the store today on a Monday morning wasn’t crowded at all. I was in the store for 15 minutes and not one out of the three ladies that were working today greeted me nor asked if I needed any help. Completely unprofessional. When I shop I like good customer service and the experience. I placed a $900.00 order today online. The store had everything I wanted for my upcoming travel but wouldn’t let that store get any of the profit. Hire people that want toHelp people and that care about the brand.
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September 2022 by Gena Martin
Staff was helpful and kind. Great selections too
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September 2022 by Selika selika
I'm a frequent Lilly shopper. We just bought a home in Naples area. We decided to check out the shops in and around Sarasota recently.We have been told it's beautiful there. This was my first time to University Mall. I will never give them the pleasure of my business again. This is by FAR the worst store I've ever been to.I've gone through a lot medically in the last year. My hair is finally growing again, but coming in grey. Because of my treatment, I am not able to chemically treat my hair, I have bruises and scars all over myself and my skin isn't in the best shape.My husband went golfing while I did some shopping. I guess I didn't look "rich" enough for this Lilly store. One of the employees was nice, but the older tall, thin blonde woman treated me, and kept looking me up and down like she was digusted I was in the store. She acted like I was going to shop lift or something. Honey, I hope you're reading this because let me remind you, that you work a measly retail job and I essentially pay your salary when I give Lilly my business. Have you watched pretty woman ? Stop judging others. How much do you make ? Enough said. Didn't go to college ?There were many things that I wanted to purchase, but I left without as I didn't want to give her the time of day.I went to Anna Maria Island and purchased all my new Lilly line at their store.You missed out. This store needs a reality and attitude check.
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August 2022 by Edlira Lalo
What can I say for this store ……Amazing staff, beautiful ladies that take care of you like themselves!When I first started to frequent this store I was treated like a queen!I don’t want to talk about Lilly Pulitzer clothes ( they are marvelous by the way, I’m in love) but I’m giving 5 star ( if i could do more I would go with infinity) for the amazing staff that takes care of us my lovelies!Keep up the great work you gals?????
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August 2022 by Amanda Kinney
This is my favorite place to shop. I love when I come in town and come here. The staff are always friendly and accommodating. They treat you like royalty! And of course, all the Lilly selections are fantastic.
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June 2022 by Pamela O
Terrible customer service. Trying to exchange a dress. Employee lied to me & then hung up on me
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December 2021 by Kitana Waldorf
Not very help full the stuff is pretty over priced other then that the stuff is cute but too expensive I have bought many things there before there pretty nice there.
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October 2021 by Phil Pham
Nice place for shopping, relaxing
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September 2021 by Katie47040
I was extremely disappointed with this store. I had gone in and purchased a few things where I spent almost 500. I get home later that day and after the removal of the tags, I discovered one of the pieces I purchased was damaged. I go in the next day to exchange for a new one and was accused of damaging the product. I was completely shocked, I couldn’t believe it. I even asked for their customer service number twice and they did not give it to me. Do not shop here! They do not care about their customers and do not provide their customers with the service they deserve.
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May 2021 by Jodi H.
The staff at this location are horrible! Not friendly, condescending and suspicious. The tall blonde who we think is the Manager questioned us about a coupon code that we received from an email from Lily Pulitzer. She said it had already been used. After we assured her that it had not been used she questioned us at least 6 more times before she pulled out a dummy code and rudely said she would use it. After the transaction she would not give us our merchandise until she "checked" us in the computer, I gave her my name and address and she continually said I wasn't in their system. She finally "found" us and then gave us our merchandise. I'm suspicious she may have put comments in about me. Very non Lily Pulitzer customer service. Avoid it like the plague.
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April 2021 by Stephanie L.
I would have to agree about the rudeness. I was treated very poorly there today. Sales girl would go up to other people to help them, but not me. They are so rude in Sarasota. Much much friendlier in Tampa.