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March 2024 by R U
We booked this on a whim and had the best experience!Kya and Noel and really all the staff and Drivers Jim, Matt and B are incredible!We felt so safe and taken care of here!It’s a beautiful place with so many amenities that added to the atmosphere of our stayIf I’m ever in the area again, I will purposefully stay here!Nearby activities: Our first day we were able to get oriented around the city just through walking we were able to see the public gardens, bayfront, bridges, and nature paths, as well as a cute little park in the theater districtSafety: This area is safe and the staff are so caringWalkability: We were a five or ten minute walk from the beach, good food and theaterFor anything longer we got to use the complementary bikes or the shuttle service which was excellentFood & drinks: Excellent breakfast and dinner optionsGreat bar
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March 2024 by don sathe
I loved this place. Never been to a hotel with such a friendly staff, and I mean everyone. However special shout out to Emily serving us breakfast every morning and greating us with coffee and a big smile. The room was spotless with a very comfortable bed.
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March 2024 by Cathy O
Rooms are very spacious, clean and decor makes the room serene. Located a few blocks from the nightlife. Transportation is provided. Great options for breakfast and our server Emily was amazing! This hotel offers dinner as well. Miguel provided great options for sightseeing and made sure our expectations were met. Most important is that they are pet friendly. Will definitely be back. Keep up the great job!!!Rooms: Spacious and pet friendly.Nearby activities: Plenty of restaurants nearbySafety: Quiet locationWalkability: Art center is conveniently located near the hotelFood & drinks: Breakfast is offered with various items in the menu. Great selection for dinner and wine selection.
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February 2024 by Sauce Stache
The staff was great so I hate writing this but you couldn’t pay me to return to this hotel. The walls are paper. All night we could hear our neighbors talking from all sides, every door close, every step, closet creak, toilet flush… I don’t think I slept more than an hour. When someone closed a door down the hall it sounded like it was in your room. I’ve never experienced anything like this in a hotel before.We told the staff when we left about our experience. He did apologize but said they never heard that before and told us next time we returned we would be taken care of. But like I said in the beginning I do like sleep and it’s kinda the point of a hotel so I can’t imagine we will be back.Rooms: The room was spacious.Noteworthy details: Very firm bed.
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January 2024 by Isaiah Sanchez
Only minor suggestions would be that the dinner time service was extremely slow , only 1 waitress. It's not her fault. Everything else was great.
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January 2024 by Sonya Edgar
That's ok good!
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January 2024 by Matt Haun
I love this hotel. It’s got a great vibe. All of the staff are genuinely friendly and you can tell they enjoy being there as well. I appreciate all the nice touches in the room (like the espresso machine and the best shower I’ve experienced anywhere) and in the lobby… complementary purified water, sparkling water and herbal tea selections. All of the shuttle drivers are friendly and helpful and the shuttle service is such a benefit. Great location as you can walk downtown in the bay quite easily. I highly recommend.
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December 2023 by Nancy Wong
front desk ladies Tiffany, Kia, (Monica) were very helpful to us. All the shuttles drivers, breakfast staff worked very hard to serve us. Thank you.
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December 2023 by L. Moore
You can’t find a better location in Sarasota. You can walk to the water and the place is clean, inviting and you even get two empty bottles in the room to fill with either still or sparkling water from a purifier in the lobby. For free! Hard wood floors and comfy bed too. Lobby has been newly renovated.
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December 2023 by Edgar Soto
I don't give 5's that often, but this hotel was perfect for everything I needed. Great location, Quiet. There are plenty of modern amenities in the room, like plenty of USB ports and HD TV with casting ability. Suggest upgrade for the free breakfast. You'll get a coupon for $30 for two people towards the restaurant.
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November 2023 by Jacqueline V.
Easy parking, great location and I believe they will get better, just not there yet. I am disappointed I booked this hotel for a week during their growing pains. The other patrons and staff at the bar in the evenings commiserated as well about their experiences. I ran into a wonderful man, Hudson from Brazil, who is the project manager for the hotel and was observed working on finishing touches this week and working hard. Email me if you have any questions as I share the following review: At Check in - was not told about amenities or reward points system. MANAGEMENT has been scurrying about this week, agitated and trying to figure things out during the new ownership. The growing pains of transferring ownership are apparent and transferred to the hotel clients. Here are examples: SUSTAINABILITY: Every floor has a room with an ice machine, microwave and water/seltzer dispenser at the vending room temperature is 20 degrees hotter than the hallways. Every room has glass water bottles which you have to refill. I wonder how they clean these bottles? The neck is pretty tight. Great concept although not sure how sanitary. The front office manager screamed or spoke in a high tone to the staff looking for receipts - save it for a time when customers aren't around. OR talk softly to your staff in your office. BAR area: The POS System at the bar... not working & Limited wine selection. Evening lighting in the restaurant bar area - doesn't need to be full force. They preach energy efficiency and sustainability but don't practice it. Dim the lights! BILLING: Destination fees: not explained at the front desk, even if you dont use the shuttle, or the medites, you are charged AMENITIES: wading pool was closed, outside seating area was not accessible, the shuttle is by appointment (if you know about it), and the gym .. well just average hotel equipment. COFFEE: Is this coffee discrimination? not served or available in the lobby. They offer tea for free but you have to pay for coffee. The practice is inconsistent...One day, you get coffee in the lobby, one day in the staff office, one day the restaurant gives you a cup... and then suddenly you have to pay for it using a coffee machine located in the little shop. Staff aren't sure, and I asked and received different responses. Day 5 - they just started offering coffee in the lobby area, for a photo shoot only. Day 6 - you have to pay although if you are a Delta Airline worker, you get coffee for free. The restaurant response "let me look for some cups" one day. IN ROOM EXPERIENCE: The Mixpresso machines in room don't work 100% of the time, and pods are espresso pods. They have cute sipping cups which is all you get from the machine - a few sips worth. The clothes steamer works well in the room, the hair dryers are old and two died on me this week, the decorations are modern with wood like flooring. You don't get extra comforters, just the sheets and a blanket. Bathrooms are spacious. Bed is comfortable. Air conditioner / fan is loud.The rooms are vinyls wood and lift easily - they need to use better glue. They have carpet runners on both sides of the bed and weren't glued down straight, great concept, but when yo try to straighten them, the wood flooring comes undone. FRONT DESK STAFF: staff are not empowered, the response of "I don't know, I am new here, the staff called out and I cannot leave the front desk, or we don't have a shower cap or extra coffee pods or extra blankets", are just not customer service. On weekend the staff had her son playing on the computer at the desk. Adopt a "Get to Yes" culture here. HOUSEKEEPING staff: they apparently have two different groups, one that gathers towels and wipes down the room, and one that replenishes? The first few nights I did not get replenishment of cups or coffee pods, and was told that is not what I do.
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October 2023 by José J. Amador, PhD
Stayed here for two nights, picking this place as it was the least expensive of the "higher end" hotels I was looking at. Very glad we stayed...Our las trip to Sarasota included a somewhat less-than-pleasant stay at an economy motel. I promised myself I would find something better - and luckily I did. Hotel Indigo is still a bit pricey, but as the saying goes - you get what you pay for, and in the case of this locale - you get a lot.The building looks very nice from the outside, there's plenty of free parking (a plus in my book) to be had, and you are greeted by a beautiful lobby, well furnished and staff that are friendly and accommodating from the moment we walked in.I will admit, we had some hiccups - I reserved a King Bed Room, non-smoking, and all they had to offer was a room with two Queen's - no big deal. I had the devil-of-a-time trying to get their small cappuccino machine in the room to work. They had someone come to the room and show me how to function it. Our keys stopped working after just a few hours - no problem, the front desk fixed it right away. I mention these as examples of the exemplary customer service we received - a breath of fresh air that I truly enjoyed.The rooms are very chicly furnished - you can get yourself complimentary water from a machine that offers not only cold water but hot, ambient, and sparkling - this was a treat. Checking was fast and easy, and checking out is as simple as dropping off your room cards at the front desk - no fuss. You really can't ask for more.We will be back to Sarasota in a month's time - this will be the place we stay without any hesitation, but certainly with a "reservation".
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October 2023 by Thomas Ellsworth
Good location, we arrived during a big rebrand going on including new furniture, carpet, paint and elevtor work. The bartender, Allen, was very helpful and recommended a local rum distillery to try the next day. The ding I have is the entry and parking are somewhat confusing to use- a next door parking garage that will tow you!
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October 2023 by José A.
Stayed here for two nights, picking this place as it was the least expensive of the "higher end" hotels I was looking at. Very glad we stayed...Our las trip to Sarasota included a somewhat less-than-pleasant stay at an economy motel. I promised myself I would find something better - and luckily I did. Hotel Indigo is still a bit pricey, but as the saying goes - you get what you pay for, and in the case of this locale - you get a lot.The building looks very nice from the outside, there's plenty of free parking (a plus in my book) to be had, and you are greeted by a beautiful lobby, well furnished and staff that are friendly and accommodating from the moment we walked in. I will admit, we had some hiccups - I reserved a King Bed Room, non-smoking, and all they had to offer was a room with two Queen's - no big deal. I had the devil-of-a-time trying to get their small cappuccino machine in the room to work. They had someone come to the room and show me how to function it. Our keys stopped working after just a few hours - no problem, the front desk fixed it right away. I mention these as examples of the exemplary customer service we received - a breath of fresh air that I truly enjoyed.The rooms are very chicly furnished - you can get yourself complimentary water from a machine that offers not only cold water but hot, ambient, and sparkling - this was a treat. Checking was fast and easy, and checking out is as simple as dropping off your room cards at the front desk - no fuss. You really can't ask for more. We will be back to Sarasota in a month's time - this will be the place we stay without any hesitation, but certainly with a "reservation".
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September 2023 by Dena
Great downtown location, pet friendly. Great food at the on site Bistro. We were here during Hurricane Idalia and the staff that could work, did a great job. There were only a couple of things that wouldn't be perfect in normal conditions but were made so nice by everybody who went the extra mile to meet our needs. The building was very sound during the tropical storm force winds and rains. The in room air conditioner was an absolute relief from the humidity in between the storm bands.Rooms: Pet friendly, in room safe, good AC. Plenty of towels. Everything needed was available upon request.Safety: In room safeWalkability: Located near all kinds of arts and entertainment. From theatrical, musical, to parks and beaches.Food & drinks: The on-site bistro had great food. Crab cakes, salmon were great quality. Tender angus burger with fresh cut fries.
