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September 2024 by Tania Reyes Cruz
Worst service ever. I wish that I can give a zero star. I got a vehicle with them through GEICO and the representative has no matters. He was very rude from our first encounter to the last one. They don’t communicate between offices and they expect you to solve everything through corporate saying that it is not their business
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August 2024 by stephen lora
Great experience for me, they even picked me up for free to their location to rent me the car, some people have bad reviews on here but mine was excellent. Thank you guys.
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July 2024 by Dean Cafiero
Everything was as expected and the way a rental should be. In and out quick with no issues.
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July 2024 by George T. M.
How do you fail to open an hour after opening time? Literally had at least half a dozen people who waited and left because no one opened
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July 2024 by Vicki Guy
Rude. Guy is arrogant. Made reservation. They only accept if you have major credit card. Debit/credit card not accepted. Cash and U.S. currency not good enough. The guy working there doesn’t even care. Took my week rental to Enterprise. Deuces.
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June 2024 by Javier Chia
Really poor customer service. They over charged me claiming I never returned the car. Don’t they have cameras?!!! Make sure to pay attention this place is a scam.
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June 2024 by Allijav 1111
Returned the car. Didn’t get a receipt they said they would email. Then they charged me for an extra week saying I never returned the car. Crazy, will never rent hertz again.
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June 2024 by Mackenzie Griffin
I feel as though there was no price transparency and they take advantage of the fact that they can change the contact whenever. I called ahead to change my drop off location (originally TPA) and they said no problem, come whenever. During drop off, they were efficient and emailed me my receipt. At no point, during the call or the drop off, was I told there would be an extra charge. Not only was I charged more than twice the original rate (~$300 difference), but was also not honored the US government rate as this was for business travel. I understand there was a change in contract but had I been notified the amount difference (or that there was even a charge) I definitely wouldn’t have done this.
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May 2024 by Edmond LaFrance
Marijuana smell permeated vehicle from beginning to end, despite all efforts to get rid of it, windows front and back were highly smoke stained (and pictures were captured, attached here for example) and were difficult to see out of especially with glare from Florida sun, rental agent at check in was highly dismissive and rude plus tried to deceive by adding extra charges (coverages) that were never presented nor discussed, then tried to blame third party Kayak when told was in error, only to 'acquiesce', begrudgingly, to cover the attempt, when informed screenshots of all screens from Kayak and Hertz were captured and on file showing correct charges, and that was a leisure rental but provided Gold status identification (and entire exchange was captured by audio due to extreme nature ie attempted theft). Adding insult to attempted injury, agent who answered phone (same as check in by sound) said do not pick up at location requested, however agent at turn in (a manager) said pick up (and drop off) is available (which had been done in past), due to turn in agent seeing customer with son on bikes to get home (over 18 miles round-trip roughly, due to highly circuitous route, for safety). In short, caveat emptor i.e. buyer beware.
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April 2024 by Margaret Bachmann
Although I’ve had issues at this branch before, I’ve decided to praise and applaud their new manager Andrew M, who came through for me , finding a vehicle of my choice. Andrew has an outstanding customer service skill, keeping his calm and professionalism to satisfy the customer.
Kudos to Andrew for a job well done?? Thank you!
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April 2024 by Tom Gribbin
The slowest service. And they couldn’t care less
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March 2024 by Chris Steger
Brett is the man! Don’t read these reviews, they had me panicked I needed to make it there by 4:30 or they would shut me out. No line, hooked me up with a Tesla. Best Hertz ever!
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March 2024 by Wayne Kulick
One person waiting on customers and 4 Hertz employees sitting around. Total of 6 not helping a customer. And yes, every person in the photos is a Hertz employee.
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March 2024 by Jim Kohl
Great owner. Great service. No long SRQ line and no airport taxes.
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March 2024 by Landon L
Was set to return a car here on a Saturday. Show up, and the place is empty and locked. They close at noon on Saturday’s. Called customer service and couldn’t get ahold of a real person for help. No key drop box or way to return. Had to drive all the way to the airport to return. Horrible.
