-
December 2023 by Jack
Worst experience ever!!!! Never vet STUCK WITHOUT CUSTOMER SERVICE, THEN HAVE INSULTS THROWN TOUR WAY. GOOD LUCK GETTING YOUR PAYMENT. YOU FRONT!!! WE CAN rid thus world of these ? companies that have to have us sign up. Charge me rates higher then agreed, EDEN was rude and couldn't transfer the call to a supervisor. I hate your company. Hope it rots away. Horrible thelist goes on..Mr. JThey will eventually go under...
-
November 2023 by Tom U
I've been out for a week. someone new moved into my building, so the frontier installer unplugged my connection and plugged in the new guy. I still have no internet, they are arguing about a refund.Absolutely would not recommend this service.
-
November 2023 by Cord Guthrie
Absolutely horrible customer service. I have tried to pay my bill for 2 months and the website is down. They want to charge me a $10 "convenience fee" just pay them over the phone. Their system won't except my money because it's broken but they want to charge me extra to pay this is absolute insanity. We would set up auto-pay but all you have to do is look at the other reviews to see why we won't do that. So sad that this company can be allowed to operate.
-
November 2023 by Aric Frank
All off-shore customer support. Service is fine when it works. They take incredibly long times to send ppl out when needed.
-
November 2023 by James Moore
First guy came for installation then told me he needed to send somebody else out to run a wire but they never showed up and tech with a 661 area caught an attitude when I asked when the guy was coming to put in the wire, I still have the txt messages for proof…king story short I canceled my installation and went to spectrum…terrible customer service I do not recommend this company at all especially the tech with the 661-441-**97 number whatever his name is
-
September 2023 by Dr. Micheal Burns, MAEd, EdD (Mike Burns)
They thanked me for letting them know there was an outage in my area. They actually didn't know it was out. That was a day and a half ago. Service is still not restored. The expected completion still says 17 hrs ago on the app. Nobody knows anything. I've already lost $800 in income but at least they'll give me $4 off my next bill to compensate for my loss of connectivity. The Frontier truly has terrible communication.
-
September 2023 by H M
My service stopped working, I contacted their tech support & they said there was an outage & they were working on it but their website said there was no outage. figured their tech people knew better than the website. 2 days later & still no Internet. Now they tell me there’s no outage, it must be my equipment. the fiber box looks okay (green lights) but they say the problem is the box & they will send a technician. Tech scheduled to come 2 days away! I asked for the phone number to make a complaint & was given a fake (?) 1 800 number that doesn’t ring! This is crazy. What is the point of paying for internet when the company has clueless employees & service is constantly up & down each month? I remember when I had Comcast and only had maybe 2 very brief outages in 10 years.
-
September 2023 by Rhyanna Broomfield-Gilman
We've had an ongoing issue since hurricane Ian with Frontier at our new office and after several technician visits, they've finally shrugged us off and said there's nothing they can do. They've also cancelled one of our tickets without warning because they thought it was an issue they "Already solved." Do not use Frontier if you want internet that works.
-
August 2023 by David Russell
I'd give 0 for the customer service only had to rate 1 to respond...seriously!
-
August 2023 by Casa941 Casa941
This company tries to scam me out of a payment every year. Either buy overcharging with automatic payments or saying they didn’t receive a payment that is clearly collected on their website. I have used this company off and on for 25 years and they don’t change. The wireless TV quality is horrible. Slow internet that lags.
-
August 2023 by michael drew
The callback option does not work. I also cancelled in may but they continued to send me bills through july. With the threat of sending me to collections
-
August 2023 by Kathie Salerno
Worst billing I've ever seen. I have affordable connectivity credit but my bill is always incorrect!!!
-
July 2023 by Charles Merideth
Came home from work,no internet, spoke with tech support, took panel off verified power is there, problem is outside my home, well we will be there in a week, here's a $18 credit, really thanks my bill is 85 a month, great customer service ?
-
April 2023 by Richard K.
A year later, and I still have not received the gift card I was offered for switching from Comcast to Frontier by Sales Manager Alan Kane. A year later and I've now spoken to half a dozen rep and have nearly 20 emails saying the issue would be resolved. It has not.
-
March 2023 by Tim Price
internet drops multpile times per day. have had techs come out and try to diagnose. kept being told it could be the wiring in the house so I would be charged to fix it. New service with xfinity works just fine with existing wiring. I have triedbto cancel service for months and keep getting bills. Each time calling in the customer service rep will bounce you from one call que to another. Each call lasts about 2 hours before they end up dropping the call and you have to start over. Worst internet service and worst customer service. Must be frustrating working in customer service when so many customers are not happy.