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June 2024 by Katherine Kolander
We just had the BEST customer service experience we've had in a LONG time. I clicked on the chat button on the website on Wednesday and was asked to leave my email address since it was after hours and someone would respond during business hours on Thursday. True to their word, I heard from Stacy who provided a phone number should I want to speak in person. I called her, ordered a table and it all went very smoothly. Stacy was patient, informative, friendly, and had a good sense of humor. We look forward to receiving our custom made table in 13-15 weeks. If the product equals the process, then it will be nothing short of perfection! Thank you Stacy.
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May 2024 by Marybeth Workin
I reached out to have very custom bed made. Stacey went above and beyond to make our not so normal requests happen. I am super excited to get our new bed. Thank you Stacey and DutchCrafters for a job well done.
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May 2024 by Larry Andrews
Dutch Crafters is the leader in customer service.especially Stacey concerning order # 304569, she went out of her way to provide outstanding service. When she was not available one of the team answered our email, what a great job. Keep up the great work.
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May 2024 by Cheryl Hartman
Placed an order and informed 12-13 week lead time. Made my 40% deposit. Canceled order after 6 weeks and was told there would be a 20% restocking fee. 20% was computed on total price not on the 40% I paid. Bad business and very corrupt. Would never recommend
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May 2024 by Michael Scott
Janet helped us select an entire bedroom set, including wood, finish, hardware, and customizations. She was helpful, knowledgeable, and personable. There was no hard selling or upselling involved. A very pleasant shopping experience.
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May 2024 by Stephanie Goble
We absolutely love the design and quality of this furniture! We recently placed our 3rd order with our wonderful Furniture Specialist, Lori, and are looking forward to receiving it. Excellent customer service and excellent delivery/installation. It is well with the wait.
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May 2024 by Lori Abbott
Janet was absolutely wonderful! She knew everything about the furniture we purchased. We will certainly come back to this fantastic store!
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May 2024 by Heather Criscione
You think you are saving money at Kanes or Ethan Allen? Heck even Room's To Go, Furniture wearhouse, or Babcock? How long does your furniture last. Two years ....Five years if you are lucky! This will last a lifetime! Seriously beautiful modern furniture. Any style and color you want.We chose white and very blond colors.This is absolutely the only place around that sells wood furniture. Wood through and through.Lori Voelkel was my furniture specialist. I scheduled an hour with her. She not only orders but advises to ensure you have chosen the very best for your needs! She was very kind,very knowledgeable and professional!Go look you will be absolutely amazed!
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May 2024 by mark danielson
We ordered a custom dining room table. We received yesterday. It was well with by the wait. It’ll remain in our family for generations.
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May 2024 by Erika Kalman
This store has beautiful furniture and a good selection on the floor. Paul was very knowledgeable, understood our needs and helped us to pick the right items. We have been in many stores prior to this but most have furniture of huge sizes that would not work for us. Here we had lots of flexibility regarding size and look. The prices were right for the quality.I highly recommend this store.
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May 2024 by Patricia Pagano
I ordered stools from Dutch Crafters and was given an April 28 delivery date. Somewhere along the way, I got a notification with an update that they would be delivered May 28. Imagine my surprise when I received a call last week saying my stools would be arriving this week. The drivers kept me informed of when they would arrive, and they were very accommodating. Dutch Crafters did a beautiful job, and I love the stools.
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May 2024 by Scott Busey
Paul is an excellent knowledgeable salesman- very friendly and great to work with
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May 2024 by Terri Wodoslwasky
We had a wonderful experience at the Sarasota store. Lori helped us over the phone prior to the visit. Paul and Jan helped us the day of our visit. Everyone was so very helpful and friendly. We were able to customize the table to fit our needs. I highly recommend this business.
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May 2024 by Virginia Littlejohn
For Years I had searchedFor years I had searched for a corner entertainment center to replace our old rectangular pine cupboard we had “cornered” in our den to hold the 37 inch TV. I looked at all the major furniture manufacturers and found nothing that fit with my colonial home look or was big enough.Finally, I stumbled upon the DutchCrafters website. They had a wide selection of styles and sizes. Better yet, you could choose your wood, finish, and hardware along with numerous other add-ons. I chose the Amish Enchant Mission Corner Entertainment Center. It had the largest opening for a tv as it holds a 55 inch flat screen which is perfect for our 16 by 14 den. I chose cherry with a chestnut satin finish, soft close drawers, standard slide doors and gold and satin brass finish hardware, along with inside delivery and set up.Once I placed my order, I was contacted by phone and email by my special representative who explained the entire process (it takes up to 3 months as the pieces are handmade to order) and answered all my questions. He stayed in touch throughout. I was notified by Gordon (representative) that my piece was finished and a delivery date and time was set up. The delivery driver contacted me directly and made sure of the address details. They arrived exactly on time and within minutes they had my spectacular entertainment center expertly set up and in place.I could not have imagined a more beautiful or perfect piece of furniture. The wood and workmanship is breathtaking. The finish is as smooth as a babies skin and the look is pure elegance. The doors and drawers glide effortlessly. The design of this piece also gives a subtle look of curve which is very pleasing. The top is a fully finished piece of cherry, no false top hiding behind a piece of crown molding as most others. And if you think the price is too high, I challenge you to find anything to compare at this price.Thank you DutchCrafters for giving me a bucket list piece of heirloom furniture of great beauty at a wonderful price with a great experience.
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April 2024 by Ellen Thomsen
Paul was amazing. He was very patient over several showroom visits, emails and phone calls. Helping us select the wood, stain and fabric for our new furniture. I can’t wait to see it in our home!
