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January 2024 by Gayle Fedrowitz
Just upgraded my phone at the Bee Ridge store with Whitley. It was a great experience. She explained the different phones and took the time to transfer my data to my new phone and show me how it worked. Wonderful customer service!
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July 2023 by Frank Uribe
Excellent
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February 2023 by Tim McDonald
Waited on quickly, pleasantly and knowable.
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November 2022 by Andrew
Wasnt expecting to switch so fast (same phone with metro for 6yrs) but the lady was super nice and stayed late after hours to finish everything. Decent selection of functioning Galaxys on display which is nice. Anna is super awesome!
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August 2022 by Linda P.
The absolute worst customer service ever. Trying to switch phones and kept telling us phone was locked. It wasn't if you tried to explain what was going on he started yelling at you. Lazy and incompetent doesn't begin to describe the employee Chris working at this store this morning. Will never return to this store again.
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June 2022 by V Arroz
Very knowledgeable about the services they provide. Great customer service as well.
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April 2022 by Elsa
Store representatives are fine. The company knowingly sells screen protectors that are too small for the specific phone's screen, they also have a "No return" policy for accessories. Neither of these caveats were disclosed to me when I bought my screen proctor which is why I am posting this information for future customers.
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April 2022 by Theresa Alexander
Very helpful as I was having problems with my phone and I forgot that I had had insurance on my phone and they advised me that I did and then I could get a brand new and phone for just $60 which I did do
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February 2022 by H “September Rain” Powell
Really good customer service and staff support
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February 2022 by Greg Garver
Took care of all of my needs. I walked out with a new operating phone with everything transferred to the new one
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January 2022 by Sandi Harlow (Sharlow)
Been with Cricket about 4 years, have had zero problems with anything. My original phone lasted the same amount of time as when I signed up and on December 31, 2021 my battery in phone was shot so I had to get a new phone. Good 1st phone, used it daily for a lot of texting, calling and some internet. I was impressed!I do use Android, works best for me. Old school so I don't need a lot of things others might! When I had to buy new phone Sunday after New Year Eve, 2022, I'm unemployed and now broke, they had a Android to sell For a flat $44.44 that included tax. Same plan, no extra fees, transfered my info to new phone, was in and out in maybe 30 minutes! The gal that helped me was nice and knowledgeable! Didn't try to rip me off!! That's a nice change! Thank you Cricket❣️
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November 2021 by Michael Lauber
Went to get a new phone, as I destroyed my old one once again. Gentleman behind the counter was very friendly and helpful. Went through all the options until we found one that suited my needs. Excellent experience always
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September 2021 by Pamela Kay
My experience even tho they were polite was not totally resolved
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September 2021 by W M
Wasn't really good for information regarding service.
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August 2021 by elizabeth schalk
Samantha extremely helpful. Explain many options and demonstrated them all. Definitely going to buy my phone here.
