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April 2024 by Alexandria Clark
Amazing service! Spoke with a gentleman who truly seemed to care about the debit card issues that I was having, and did his best to help resolve them.
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February 2024 by Nakeila Killing
Today was routine visit inside the branch to deposit a check into our business account. The teller was very nice and helpful. The amount was over her limit, so she had to get approval from her manager. While waiting for approval, the system went down. Once bank up, the manager decided she didn’t want to take a chance on depositing our check. She stated the words were too close. She did not apologize for my inconvenience and was slightly rude. I’m big on customer service and today’s experience fell short.
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December 2023 by Miguel Pena
Gloria was my person who helped me out she was amazing and super helpful if you need to go to the cattlemen bank of america. I highly recommend asking for her. She went out of her way to help me.
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November 2023 by Katrina Markova
People are very rude in this location, and not helpful at all , especially business advisor , I believe Jaclin her name, would not willing to help. Have been customer for 20 years . Very disappointed
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September 2023 by William Nese
Business banking they constantly put holds on deposits!!!!!!!!!!!!! Never had a deposit returned. Never had a hold on a deposit with any other bank! Will no longer do business with BOA?
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September 2023 by Polusa C.
This is the best branch in Sarasota area. Staff is so nice and polite. I highly recommend to everybody.
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June 2023 by Ashley Miller
This location is the closest to my home, and I gave them their final chance today. They have proven numerous times to be unwilling to help me or my husband. I had to withdraw a medium/large amount of cash today and they refused, but traveling another 15 miles, the other BOA branch was able to immediately assist. Don't come here unless you want to be disappointed.
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January 2023 by Devin Ross
I deposited bonds with a teller. I asked if cash was instant, and she said yes. I then asked if the deposit option was instant, to which she replied "I just said that". The deposit option was apparently not instant, as a hold was put on it (as is standard). I then asked her if I could use the funds the next day, to which she told me to "shut up and let me do my job". Incredibly rude, I asked a total of three questions, was very polite, and got no information whatsoever. She apparently didn't understand my question of whether or not I could use the deposited money immediately.
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December 2022 by Sergio Voitenko
Excellent service! Been here three times using the apps's schedule banker meeting, and so far, I never had to wait. The employees were friendly and helpful.
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October 2022 by Holly Gelbert
What has happened to the friendly Bank Of America‘s?! Very impersonal today. While the teller was polite she basically said sorry can’t do anything. I was recently married & someone wrote a check with my new name on it. I have banked with them for over 15 years. But they were unable to help me or accommodate me today with the change in order to cash the check. I was told there was nothing they could do and I needed to make an appointment. I’m here shouldn’t they be making an effort to service the clients that are actually there in your branch?! I get that finding good help right now it’s tough but it’s not like the waiting room or the line was full & the one other person sitting there was being helped. The person I’m meeting with on Friday couldn’t even be bothered to look at me or introduced herself, or say hey I’m so sorry we can’t get you in today. Worst experience. We’ll see how my appointment goes but I may be looking for a new bank after this.
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August 2022 by Ed Barth
This is the second time we have been to this branch. They still have 2 tellers on. Ad no lines
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June 2022 by Allen johnson
I'm a retired stock broker CFP and always give BOA 5 stars.
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May 2022 by Phyllis P.
When you're told "the manager is in a meeting until" a specific time, don't believe it. He/she either snuck out the back or didn't exist.
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April 2022 by Erica Heister
I've banked with Bank of America over 20 years. The servie here is terrible. These people are inept to actually help with anything. Not sure why there is a physical location if they want to pawn you off on their 800 # for everything. Don't waste your time. I'll be taking my money elsewhere.
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March 2022 by Matt G
Nasty teller, was rude to me more than an hour till closing and she acted like I was inconveniencing her. They also charged me $8.00 to cash a check, one of their checks.
