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July 2023 by Samantha As Trustee
Very Poor Customer Service. I would give 0 stars also. I too am a witness and advocate of Ms. Walker. As a lawful Advocacy Advisor, my client, Ms. Walker was not presented with a full cheque after her scooter was sold. She is the equitable title holder and as she is the Surety for the principal, she has the right to subrogation. My company called on behalf of Ms. Walker and once her name was mentioned they kept sending the call to Johns voicemail. We are in the process of recovering during our discovery of their books. Spend your money elsewhere
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June 2023 by D Crome
Very Poor Customer Service. I would give 0 stars if I could. Dustin, the store manager, who has no business dealing with people has been beyond rude and has hung up on my wife and blindly transfer is to John's voicemail as we never get any calls back from him. My mother purchased a scooter for my father from this store in July 2022 and he subsequently passed away four months later. . My 73 year old mother returned this scooter as they have a buy back program. That's was November 2022. Since then this store has sold the scooter in March of 2023. My mom was owed $1000. Dustin has been telling my mother that John (the owner) writes checks from home one a month, which sounds like hog wash if you ask me. But we have been patient and after 3 months, John has FAILED to issue my mom her money. We have been asking for fairness but just cant seem to get anywhere. I wouldn't recommend this company to anyone of need of reliable service and honesty. We are in the process of recovering our due funds now by legal action. It's sad that it has to go this far. Spend your money elsewhere.
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June 2023 by Jcperine ..
2 JUNE 2023 Last Sat. 10 June, my VA supplied, Harmer mobility scooter lift, attached to the rear of my SUV, and loaded with my scooter, suffered a catastrophic failure as I traversed s speed bump in a residential neighborhood near my home. My speed was low but the jar and downward force caused the platform holding the cart which was securely strapped on 4 corners, to fall straight to the pavement and slide about 2 feet. My wife Lolita, helped me load the platform into the back of my Honda SUV and she drove the car home while I followed with the scooter which operated properly on the 2 mile ride home. I phoned Mobility Americas voice mail on Sunday to apprise them of the situation. My message included the information that I needed the scooter for my Dr appointments at the VA on Tuesday the13th of June, TOMORROW. Brigitte from Mobility America returned my call Monday morning about 07:45 before their opening time. I explained my situation to her that would require me canceling my Dr appointments if my scooter was not available tomorrow. She agreed to look at the lift and determine if it was a warranty covered failure. Omar her chief mechanic inspected it and determined that it was a failure in operation and they contacted Harmer and worked out a trade that allowed Mobility America to immediately replace the lift and permit me to keep my valuable Dr appointments. I am so grateful to Brigitte and Omar at Mobility America and Harmer Lifts to make this replacement possible today, in just a few hours. Harmer Lifts supplied me with a brand new lift and new tie downs. I am very grateful for the efforts of everyone involved that has put me back in the saddle!!
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May 2023 by Shanna Broadstreet
We had a great experience getting our wheelchair van. Dustin is over the top amazing!! He is so thorough and honest, walking you through every detail and scenerio to make sure you are getting exactly what you need. He is so genuine and you can tell he truly cares about what he does and the people he works with. It's already so daunting dealing with a disability and having to think about things you never thought you would need to consider. Dustin and the Mobility store made it that much easier knowing they had our back. Couldn't recommend higher!!!!!
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April 2023 by Larry Ottenstein
I bought my first wheelchair van Dustin went above and beyond for me and made it a comfortable experience I will be making my next Van purchase here
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December 2021 by Old School Gamer
We just purchased our first conversion van!John and his staff were amazing!Fiar and honest people.Very happy with our purchase and we will be returning customers for any future mobility needs
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November 2021 by Edna Flanagan
Service is professional! Great staff, Bill and everyone went above and beyond and I would recommend them to everybody!!! God Bless!
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September 2021 by Robert B.
Our father was a loyal customer of Mobility America for many years, but when he passed away, Gus couldn't even be bothered to return our call after several attempts to contact him. We just wanted to know what worth our scooter might have to them. Woman who answers their phone was very not pleasant at all either.
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September 2021 by Wes B.
Our father was a loyal customer of Mobility America for many years, but when he passed away, Gus couldn't even be bothered to return our call after several attempts to contact him. We just wanted to know what worth our scooter might have to them. Woman who answers their phone was very not pleasant at all either.
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June 2021 by Donna T.
We have been dealing with this company for at least 10 years now. Over this period of time, we have purchased 2 Braunability vans, multiple power chairs and service. Gus is an honorable and decent man and conducts his business accordingly. He has always treated us fairly. I have and would again recommend him to anyone that needs this type of equipment or service. Gus, Bridget and William, if you are reading this, thanks for everything you do. We would not even consider going anywhere else!
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April 2021 by Barbara H.
So the more I think about our situation with the van I just bought the angry I get at myself for being stupid enough to buy it and then madder at the fact that this van shouldn't have been sold to anyone in the condition it's in and especially to someone who is terminally ill and going to be transported around in it. These people seen me coming no money and only a really nice car to offer and hooked me right in because I trust to easily. So now I have a van that I'll have to spend thousands to make it drivable and I don't have that kind of money to spend. I'm so ashamed of my self for being so stupid and at this company for treating me like this. So a word of warning take someone with you if your not sure about buying cars and listen to your gut and not your heart. Thank you rant over for now.
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December 2020 by Susan Durham
John the owner, told me he would purchase my wheelchair lift after husband passed. It was not very old and the cost was a lot, it was the platform elevator lift, and stairs with deck. After months of back and forth setting up times for him to come to my home and him never showing up he finally sent a person to pick up entire unit and he was going to pay me as with a check from John. The man came, looked at unit and said all it needed was a fuse, took unit but didn't have a check so John said he would send me check. I have called, texted, left messages repeatedly and everytime John says yup he would send check. It has been over 8 months nothing from him and now he will not return my calls. I have been very patient and this whole ordeal has been very sad. I loss my husband and this man said he would help me but he lied. I would never do business with him and I will be contacting BB and Yelp.
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November 2020 by deanna ferraiuolo
I stopped in to have my scooter lift looked at fully expecting to have to make an appointment. But luck would have it the guys were able to look at it right then. They fixed my problem and were very polite and conscientious. They test drove my car twice to make sure there were no further issues. I was very happy and it was not an arm and a leg! Very happy and I will use them in tne future should I need anything.
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November 2020 by Andrea Broadbridge
A word of caution!!! John Vath is the ultimate salesman. He has been in the sales business all his life. He will tell you everything you want to hear. He has an answer for every objection. He presents the illusion of trust and honesty. He will lure you into believing him, and then sell you an inferior product that is overpriced. He has tragic life experiences that may sway your decision making. Be wise, alert, and shop other stores. . His deals may not be the best. Do not sign anything immediately!!!
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November 2020 by Will H
Excellent Service. Very professional and great prices