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May 2024 by ROBERTO BATISTA
It's incredible how good I could feel in this place. AAA is amazing, I arrived for a travel document and the Agent who assisted me was extraordinary, kind, courteous, quick to get the job done, I left the premises very happy. Thanks AAA.
AHH, for being an AAA member I had a discount of $12.00.
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April 2024 by Susan N
Helpful, knowledgeable, equipped with great resources, lots of free help and stuff!
I needed a detailed map of the Largo area so I called the Sarasota office. When I drove to their office, my map was waiting with my name on it. The friendly staff person was happy to give me a couple other helpful maps!
This office is much larger than the previous one, convenient location, lots of light, and well staffed! The bathroom is pristine.
I was thrilled to hear that my AAA coverage will now provide help if I am stranded by a problem with my bicycle! I was rescued from my own blunder quickly when I locked my keys in the car a couple years ago. My husband and I got swift help from AAA when his car died just as we were hurrying to the airport! Everything went so fast we made our plane! Outstanding!
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March 2024 by M L
AAA is a great place to call for homeowners or auto insurance. Awesome customer service! You can also get passport pictures and all kinds of travel information.
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March 2024 by D Hutchens
Road service was a sham! Mobile mechanic from AAA said my battery was dead, he could replace it at a cost $200 plus this and that cost added. I asked him if he could charge it for me to get to battery plus, 1 mile away. He charged my battery and said I was good t go. I only made a few blocks away before completely being broken down the second time.
When I tried calling him back, his phone wasn’t excepting calls. I called AAA again and they would have to send a tow truck out which was a few blocks but would be 2 hours wait time and I was just a car length from the corner of a busy intersection!!!!!!!
Here’s the point- my battery was purchased from AAA 2 years ago ( they have a 3 year guarantee). Their mobile mechanic knew the year the battery which he told me but didn’t replace it for free. He left me in a worse area- and even if I purchased a battery from him, he would have still be ripping me off when it was guaranteed!
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February 2024 by r2 jit2
Couldn't help me with anything even though we pay for the highest tier membership. They've gotten more and more obsolete and have reduced their services while keeping prices the same. STOP PAYING FOR MEMBERSHIP. Just get roadside assistance coverage from your insurance for a few extra dollars a month and let this company go out of business.
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February 2024 by Laura Shade
The staff was friendly and professional as soon as we opened the door. Their were several customers being helped at desks. We were helped immediately , offered beverages, and got our business completed rather quickly. My only irritation is that it was the second AAA of the day. We live in Venice, so we went to our branch first and, for the second and final time, walked in 1 customer at one desk being helped 2 others at their desks alone 1 one the phone and the front desk person. Long story short, no offer of help was told to leave info, and someone would call at a later date. Poorly run, Venice
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December 2023 by Vicki Z.
Im not saying dispatch or any one specific section is bad. However it is ridiculous how long you have to wait for a tow truck to be dispatched. The first time was 7hrs and today is supposed to be at least 4 or more. What is the purpose of paying for AAA if I cant get help in a reasonable time frame. I doubt I will be renewing my membership when no one cares for their customers.
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December 2023 by Robert Hechler
I wish they had a human available to ask questions. Everything is automated. They had me climb up the flat bed to back the car down. See.s like an imsurance liability to me.
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November 2023 by Kim Martin
They were very short staffed and couldn't offer the usual things when doing my trip til -which was s bit disappointing.
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November 2023 by Charles Large
HORRIBLE SERVICE, UNPROFESSIONAL, THE EMERGENCY CALLS TAKE WAY TOO LONG!!! Call 911 instead.. at least they will provideprotection.. is my reimbursement check for my car being towed to a GLASS shop!?? Your driver never called and asked me for a unit #. Also never notified me that he couldn't find the correct place to leave my 2020 Mercedes-Benz. I might call lawyer. Your company should be ashamed and send me my check. I would gladly remove this and all other complaints that will je filed.
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September 2023 by LeFree Sensei
I've been a member since 2018 and have always enjoyed the peace of mind that AAA provides. This year I happened to find myself in situations where I needed my vehicle to be towed more than 50 miles. I do know my membership level allowed up to 4 tows per year and this year (unlike any year before), I happened to use all of it. Today I receive a letter from AAA saying they periodically review memberships, examine the types and frequency of road service requests and they've decided to not let me renew due to "disproportionate use of services". I called and they tell me this decision is final. So I have no say in this and I'm getting the boot for services I paid for??
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September 2023 by Rosalind Cutler
The driver was polite nice and on time what time he got to me someone had already changed my tie but I still have problems even though I cancel he still showed up and help me what's the problem that I still had a curved I appreciate everything that he had done last night for me I just prayed cuz I thought I was stuck and I had to call again but I did not I want to thank the young man that came to help me last night I forgot his name but I appreciate everything that you have done
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September 2023 by Chuck Burns
AAA is one of the greatest memberships you can have. They will help you with any road issues whether it's running out of gas or getting locked out of your car or your car breaking down. I've been a member for decades and they're also great for planting trips and getting discounts in multiple places definitely pays for itself easily plus it's safer for you and your family if something does happen.
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July 2023 by Pat B.
I find AAA Sarasota to be fantastic for battery service. The roadside service has me questioning renewing my membership after 30 years. I needed to have a car towed from my home to the VW dealership in Sarasota. I called the roadside assistance number in the early afternoon and was told they would be there within two hours. I got a call back around 5 and was told they would be there at 9 PM. I had them reschedule for the ext morning and was told it would be between 8 and 9 AM. At 11 I was called and said they would be there at 4 PM. I asked where they were coming from and the answer was Clearwater. I cancelled the service request and called Upmans Towing in Sarasota and in 20 minutes they were in my driveway loading my car to deliver to the VW dealer. Why does AAA not contract Upmans? I called the Sarasota office of AAA and asked them to tell me why I should renew my membership. They didn't even try to convince me.Pat B.
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July 2023 by Mike H.
Worst customer service. Added a car with current policy and a month later was dropped for non payment but auto deduction was confirmed. Gave them 2nd chance. Upon moving I dropped a car and my over all insurance went up?? And again got another cancelation notice to non payments but Auto deduction worked. Called agent Chanuta 4 times and two emails. NOT ONE RETURN MESSAGE.
