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August 2024 by Alen Su
(Update Aug 13th)
We have our attorney starting the case, thank you for some customers had same situations reached out to us, like we said the attorney fee is on us. We can not allow shop like this to take advantage on us.
Tomorrow we will post all the phone recordings with Joanne and Daniel which they said over the phone that they are willing to pay and trying to pay, but the fact is they never paid and still no response back to us at all. Just lies and lies.
(Update Aug 9th) (with picture)
I would like to invite anyone encountered with the same situation like me to join the legal case we are bringing up towards High Tech Dry Cleaners in Santa Rosa Beach. The attorneys’ fee is covered no need to worry. Can’t let any consumer being treated like this.
Hi Daniel and hi Joanne, your shop damaged my Versace leather jacket, even after I called ahead of time to double check, you told me no problem. And what I got back is a completely damaged jacket. This was at the end of June, Daniel told me the shop will be responsible and get a same new jacket for me. Never, I mean NEVER got any follow up phone call from the shop.
I had to call multiple times and left multiple please call back messages, still NEVER one time call back from Daniel.
I was “lucky “ to happen to call one time and Daniel was in the shop and talked to Daniel. Daniel gave me an email address to have Versace email the payment link over for the jacket, never paid.
And then, I got hold of Joanne. Versace emailed over 3 times of payment link, Joanne talked with me over the phone, she said it will get paid, never get paid. The reason is “the bank told her the Versace payment link is not safe”?? How not safe?
Plus she emailed back Versace that me leaving this one star review here is childish. (Per attached picture) I would leave minus star if I could.
Every time I talked to Joanne and Daniel over the phone, they always told me that they will be responsible for the damaged jacket, but no payment was ever made to Versace. Joanne told me over the phone this morning that they can send a check, and I specifically said I will email back details about the check, today Aug 9th whole day not a reply from Joanne nor Daniel.
I was a long time customer with this shop, and I would never thought Daniel and Joanne would treat their loyal customer like this.
Now you are pushing me to take the legal route, like I said, it’s about the principle and how you treat your customers. Email communications and phone recordings are all the evidence that you told me one thing on the phone but in fact did nothing on your end and did not care a single bit.
I was very patient and nice during all these time since end of June, and things will be different from now on.
Hi Joanne
We called about 10times this morning and your store number is not going through at all.
Also Versace has confirmed that you never made the payment as you told us last Friday you were going to.
We dropped off the leather jacket after confirming with shop owner Daniel that you will be able to handle the cleaning of the jacket.
However at the time when we picked up the jacket it was completely ruined due to the cleaning.
Daniel has promised us that he will be responsible for the damage and get us a same new jacket for replacement. Please refer to your surveillance camera at the end of June and you should see the whole process took place in the shop with your staff being present.
We called multiple times, left multiple messages with your staff Janice, and received no call back from Daniel at all.
Thus we called again on last Friday, and you said you will take over this issue from now on. As we talked last Friday, you had said the payment will be made last Friday.
Here we are on Monday and you had failed your promise.
We have been very patient with this
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May 2024 by Jason Oliveri
Just awesome!
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May 2024 by Jerry Baca
Hightech - The best and most reliable dry cleaners in the Santa Rosa Beach community. Drop in and check out the new location on Highway 98.
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May 2024 by Steve Cottini
Great dry cleaners. Friendly staff.
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April 2024 by Dawn Finbloom
Good service for cleaning and alterations
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April 2024 by Marcus Shittu
Awesome services, attention to details and 5 star customer service ??
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February 2024 by Rose Florida
Quick And efficient
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October 2023 by Criss Morrison
Fast and efficient
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October 2023 by Sam Childs
Great job!
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September 2023 by Dirk Walker
Fantastic service! Had a broken slipcover zipper that Jo fixed quickly.
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September 2023 by Abby Boza
My best friend just got married in Miramar Beach and we took her overlay to be steamed/pressed and I couldn’t have been more satisfied. Well priced and great staff, highly recommend!Service: Wedding gown cleaning
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September 2023 by JIll Billions
What service ! i will be using Jo for all my cleaning needs. Friendly, came out and gave an estimate on draperies, was patient when she had to wait because of a mix up- you just don’t find folks like that anymore.
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May 2023 by john bourgeois
Go there every week. Friendly and professional service. Will give you an honest opinion on clothes that need to be altered or repaired.
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March 2023 by Mike V.
Absolutely the BEST! Love these guys! Fast and efficient no matter what. Not only with clothing, but did a great job on a very expensive king comforter we have....
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February 2023 by Anne A.
They were awesome! I had a cotton blanket that was filled with silk and needed to be cleaned. My first one was ruined at a different cleaners, as all of the inside silk bunched up. I told them about my blanket, and sent them a picture of the label, and they said they could do it. It turned out wonderfully clean and no clumps! I will definitely be using them again.
