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February 2024 by Crystal Jackson
Summer Mickens was DEFINITELY Helpful Respectful with Great Customer Service!!! Thanks Alot Summer made my day ?
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January 2024 by Andy Barron
Great went through the drive thru no problem
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January 2024 by Christian Betancour
Always get bad service at this branch.
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January 2024 by Shirley Berrie
It is so reassuring knowing that Wells Fargo has such spectacular employees!! Most especially Summer Mickens who is a wonderful, kind, understanding and helpful a person you could ever know! We would be lost without her!!!Happy Holidays!!
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January 2024 by Jordan Lattimore
They took my money and refused to pay it back terrible customer service
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January 2024 by Billie Meiser
Let me tell you Sanford is blessed to have Summer Mickens personal banker at Wells Fargo! She goes above and beyond what you would expect. I don't know how I would have done without her! She is the kind of person we all are lucky to know and be served by! God bless her!! She is a wonderful person and a exemplary banker!!
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November 2023 by Denise M
Updated review: 11/8. Since Nancy is not a banker anymore, and can only work behind the teller line, you have to see only 1 banker as the manger is absolutely useless. Always out of the office or on personal calls with his side business. Then when you get the pleasure of seeing John Carlos who has always been very condescending and just not very customer service friendly, I avoid him typically as I only need him for notary services. He seems mad he has to be the branch notary. The first and only time I had to sit down with him was today as Nancy can’t assist. Dumbest move this region made. I had to use Google Translator!!!! If you don’t speak Spanish, which is totally fine, just make sure your translation app is on!!!The Lake Mary branch manager as well you have to use Google translator. He seems to have very limited understanding as well.It’s great offering Spanish speaking employees to service customers for sure; but shouldn’t they understand the basic language without me using Google translate?This whole bank WELLS FARGO IS TRASH. I also can’t seem to have the WF Brokerage side to understand how to add me as a POA to an account holder. That’s been an ongoing issue for 3 months now. I am in the process of closing all accounts; and my clients accounts as well. My clients who can’t physically come to the bank deserve quality service. My time is extremely valuable and being in a branch for an hour today not getting anything accomplished is ridiculous.Ironically, a customer before me stormed out as well as he was furious that there were only one banker, JC, whom he didn’t want to deal with. A missing in action like always branch manager and no one else on the platform.Old review. Nancy is the very best banker! She is my go to person for everything. I swear without her, the place would fall apart as she seems to be one of the only bankers who truly knows how to get things done! She is a true asset!!
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November 2023 by LINDA BROWN
Went there get a letter notarized , no one came to lobby ask we need help, then the guy that work there loan person, stated I can't help u guys because you did not have appointment , then Told us rudely to leave and go to branch In lake mary. And on another note, told us to go to lake mary office didn't give us the address Or direction or how to get there? He just stated that I cannot help you y
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November 2023 by Cazarian Bryant
Mrs.Summer was very knowledgeable & very nice to me while setting up my account..I would recommend her for all your bank account needs..
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September 2023 by Denise The Mobile Notary
Nancy is the very best banker! She is my go to person for everything. I swear without her, the place would fall apart as she seems to be one of the only bankers who truly knows how to get things done! She is a true asset!!
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September 2023 by Wendy E
This branch just refused to fax a form for us to a company that they sold us an annuity to. We'll drive further and deal with the Lake Mary branch from now on. Much better customer service.
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April 2023 by Neil Valois
Very unprofessional had questions about my account and tried calling a few times was told they were too busy to answer after dropping everything I was doing to go up there myself when I got there their were no customers anywhere in the bank and didn't have any answers for me very mad
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March 2023 by moe suleiman
The worst branch in this company. One person was assisting people inside while others stand around. This visit took over 35 minutes.
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February 2023 by Mark Robertson
I waited an hour to open a savings account and was told I needed an appointment after waiting. No one is working at the site except the one teller. Yes! OneThey need more people working at this site.I went to another Wells Fargo location and was in and out within 20 minutes.
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February 2023 by Jeffrey Smith
Still the worst, understaffed branch. I don't know why they can't figure it out. 2/9/23 drive thru closed. It's inconvenience all the commercial business.
