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November 2023 by Al Frazz
Starter motor issue. My Endurance warranty listed Tuffy on State Road 46 in Sanford for repairs. I arrived one hour before closing and was greeted by a friendly associate, He quickly confirmed AAA's analysis regarding damaged starter assuring me that my warranty would be honored. Next morning, my car was ready. Great service. Thanks Tuffy, it's no wonder you've earned your excellent start rating. You now have a new customer!
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November 2023 by Bess Rothenberg
My wife and I brought our truck here to have the exhaust system replaced and we had a horrible experience. First they downgraded us from a dual exhaust to a single and then refused to change it initially or give a refund and take their parts back. After begging the manager he finally agreed to fix it and install a dual exhaust. It was still not the equivalent to what we had but better than what they had put in initially so we accepted it, not that we had any other choice. Then within 2 months it broke and pieces of it were hanging down off the truck due to it being welded so poorly. They fixed it under warranty but then this happened 2 more times, they did try to fix it each time it broke but it was clearly not fixable as it kept happening. We finally were forced to bring it to Mr muffler instead who replaced the whole exhaust system again for only $750, put in a better exhaust for cheaper than tuffys had and did a great job. We had paid tuffys $1100 so now we had paid twice for the same repair, so I asked the manager John at tuffys for a refund on just the amount we had to pay mr muffler of $750. John did seem to understand my complaint when I showed him the pictures of how bad of condition the exhaust was in that tuffys had installed but he told me the owner whose name is Joe was refusing to give us back any more than $400 with no explanation as to why we didn't deserve a full refund. This is unacceptable. That's not even half of what we paid for a repair that was done so badly it wouldn't even hold, it literally kept falling apart. I am so sorry I ever used tuffys and will never ever go there again. The owner is a crook and the employees do not have the skills to do the work properly.
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November 2023 by Rafa V.
While the customer service is above average. The work being done on the vehicle is suspect. I went in with ac working and left with it no working and told I needed ac compressor and it was all of a sudden loose. Never going back to this shop. Lost a lot of money and now my vehicle is unsafe.
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October 2023 by Meredith Ulbrich
This is the best Tuffy's in Central Florida and the only one I'll use. I needed my oil changed quickly on my lunch break. They promised an hour and they were done in 25 minutes. Tiffany made sure they guys knew I was in a rush and I was so grateful. Great prices too! They're the best.
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October 2023 by Beth Clawson
Both my check emissions system and check parking brake system light came on together. Yikes... Justin and the Tuffy team were amazing! I came in without an appointment. They immediately made me feel more calm, welcome and that my needs were important to them. They checked all of my systems, identified the issue and had my car back and ready to go within a couple of hours. Tuffy Tire and Auto Service Center in Sanford is my "Go To" for any of my automotive needs! Thank you Tuffy!!!Services: Electrical repair
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October 2023 by Pierre Simon
I was from out of town and needed a brake job done fast. The Tuffy team in Sanford really came through. Nice, knowledgeable, and extremely helpful. I definitively would recommend to others!
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October 2023 by Robert Steele
Exceptional service on my 2012 Jeep Liberty. Replaced the window motor and a quite professional service team. We will only use this facility in the future. Tiffany at the desk was super nice and knowledgeable.Service: Electrical repair
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October 2023 by Roland A.
PLEASE DONT BRING YOUR CAR HERE!!!This was honestly the worst experience I ever had. They had my car for 3 weeks and I still had the same issue. My car was shaking and I needed my fuel pump fixed. My gas gauge wasn't reading correctly and my car would vibrate at a stop or red light.I brought my car to Tuffy because it broke down 1 mile from them.John was the main person working on my car.I was told it would be $600 to fix those issues. I proceeded to get a loan to help pay for this.Long story short. I paid got my car back and it broke down on me again.Had to get it towed back and fixed. Only for him to now say he needs another $485 to fix the spark plugs. That will fix my problem.After getting my car back it was still shaking and the fuel pump gauge still wasn't working. So I brought my car back to get fixed. Because at this point I've already spent $1100. I can't go anywhere else.He keeps it for maybe 4/5 more days "fixing it".On that last day I call I'm and ask what's going on with my car. He says he doesn't know what to do with it take it to the dodge dealership. So after 3 weeks of not having my car and $1100 later. He only offered me $300 for a refund. Come to find out I took it to dodge and they told me EVERYTHING they did was wrong.I didn't need spark plugs, it was my O2 sensors. Also the fuel pump they put in was wrong and I needed to buy a new part.Moral of the story....DONT COME HERE FOR ANYTHING SEROUS!Only come for the smallest of issues. Like air in your tire.I feel so played and taken advantage of. I tried to talk to Tuffy Corporate to get out of having to pay all of that money for no reason.Nothing worked. I'm stuck paying $1100 for no reason!
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September 2023 by Robert Bernheim
Below the manager said there was no merit. He is wrong we never discussed this. Quoted 2 different prices. He also did not say anything about the break job they tried to up sell me...Tried to rip me off... avoid this location others are good. Went in for my tires to be balanced. The lady up front seemed nice and gave me a quote then a young man said actually it was $5 more per tire starting today. She seemed uncomfortable and I did not trust but wanted to get this done. He said they would have to drive it to see what might cause it to shimmy at 65/70 mph. when he called he said it did not shimmy at 65/70, Just when they applied the brakes in town and needed new routers and pads. This was insane I had just had this checked by my trusted mechanic who was out of town. He checked them again when he got in town and they are fine. They did do the balancing and now I have no issue. But beware they know brakes are scary and they tried to rip me off!
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September 2023 by Leigh Quinn
I had the pleasure of bringing my Kia into the shop. The workers were very professional and courteous to me. They repaired by vehicle in a timely fashion. Great service by all the team members. . I highly recommend them and I will not take my vehicles anywhere else.Service: Transmission
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September 2023 by Robert B.
Tried to rip me off... avoid this location others are good. Went in for my tires to be balanced. The lady up front seemed nice and gave me a quote then a young man said actually it was $5 more per tire starting today. She seemed uncomfortable and I did not trust but wanted to get this done. He said they would have to drive it to see what might cause it to shimmy at 65/70 mph. when he called he said it did not shimmy at 65/70, Just when they applied the brakes in town and needed new routers and pads. This was insane I had just had this checked by my trusted mechanic who was out of town. He checked them again when he got in town and they are fine. They did do the balancing and now I have no issue. But beware they know brakes are scary and they tried to rip me off!
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September 2023 by Gloreen Eudell
Let me start off my saying my day started off pretty damn bad. My car was running hot and I took to Carmax which was the company I bought the car from along with the warranty. Let’s just say they were beyond rude. I called the warranty company and they informed me of the option of going through a 3rd party repair company if I choose to do so. I was directed to Tuffy and when I say the minute I walked in the door the staff was friendly and willing to help me with my needs. There was an older man, I can’t quite remember his name, but he has the best conversation and very thorough in communication with what’s going on with your car. I was there for a while because when you going through a warranty company the repairs have to be approved. Let’s just say this Tiffany came in and saved the day, she got on the phone when she had all the needed information for my repairs and got the job done within 15 minutes of the call. She also got me a loner car for the next two days while my car in being repaired. I didn’t have to go through anyone else but Tuffy for all my needs. A One stop Motherf**king shop. Before I left the car technician was already working on my car. What are the odds of that. I just want to take the time to say thank you to the entire team for making this experience like no other. I appreciate you all.
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September 2023 by Vico Mak
I got a brake fluid leak and it turned out to be a bigger deal than that, Tiffany called my warranty company on my behalf several times to ensure they cover as much as they would. Then when the repair took longer due to it needing more work, Tiffany ensured I have a rental (and made sure warranty was covering it) lined up. Last but not least, when my rental didn't show up (rental's problem, not Tuffy's), she personally took me to pick up my kids from daycare, then drove us home, then chased down the rental car company and made them deliver the rental at my doorstep the very next day.Yes, the actual repair work was great (I think? I don't know enough mechanics to know the difference, but hey, my car brakes now so thats cool), but Tiffany's above and beyond customer service has created a loyal customer for Tuffy today.Services: Steering & suspension repair
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August 2023 by Kimberly Smith
Our truck has been having some issues with the brake system and we had another issue pop up about a month after the brake system was almost completely replaced (there was a lot of damage due to a brake fluid leak so it needed to be). When we took it in, they took a look at it and noticed that they hadn’t replaced the hoses on the last visit (we suspect from a parts shortage at the time) and they proceeded to change it for us as warranty for the brake work we just had done. They were extremely professional and knowledgeable about the system and very pleasant to talk to while waiting on the repair. This has become our favorite spot to bring the vehicles when we need to. Absolutely love working with them.
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August 2023 by Vicki Burch
Have been having my Nissan Pathfinder serviced here for years. Have had brakes, A/C, and oil changes, etc. done periodically on my car. Customer service is great and I appreciate the good service that Tuffy Tire & Auto has given to my car. Thanks!
