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November 2023 by Nappel
Great Experience! The whole crew was exceptionally helpful and courteous! Jackson is a real technical expert, both took the time to advise us on potential savings but also answered all my questions in great detail. I will definitely advise my friends to use this location. We couldn’t be happier with our experience. Thank you to the whole team.
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November 2023 by Daniel Alicea
Went to the store just to get a SIM card and I made sure to let them know I didn’t want a new line. I already had a tablet was just upgrading to one I already have. I was charged $35 instead of the regular $10 for the SIM card. I asked the sales rep if there was going to be a change in my bill since the number had changed and he said no it’s that your old tablet number has been canceled. I was highly upset once I get home and I get an email saying a new line was added and my bill would increase by $65. I’ve been with T-Mobile for almost 8 years and never had something like this happen. I will never step foot in this store again. Very deceitful what the rep did. Thank you to T-Mobile customer service for taking care of everything.
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November 2023 by john tomas
To the best Sophia Gonzalez, a jewel ? and pride to customer service.always willing to help & giving the best customer service! She Never says (NO) totally ?% professional & outstanding ??Others told us things like we don’t do that here, we don’t provide that service here.me & my wife had been help on another ocasión by her & once again she went far and beyond to help a 55+ couple. Tks Sophia?
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November 2023 by Ryan Kirkpatrick
The crew at T-Mobile went above and beyond to really help me out and make my life better! Sophia was awesome and helped me lower my phone bill by switching me over to Autopay. Michah was very helpful in lowering my internet bill by switching me from Spectrum to T-Mobile’s plan. Leonardo was very efficient in executing all these moves for me. Highly recommend this location and this crew!
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October 2023 by Daniel A.
Went to the store just to get a SIM card and I made sure to let them know I didn't want a new line. I already had a tablet was just upgrading to one I already have. I was charged $35 instead of the regular $10 for the SIM card. I asked the sales rep if there was going to be a change in my bill since the number had changed and he said no it's that your old tablet number has been canceled. I was highly upset once I get home and I get an email saying a new line was added and my bill would increase by $65. I've been with T-Mobile for almost 8 years and never had something like this happen. I will never step foot in this store again. Very deceitful what the rep did. Thank you to T-Mobile customer service for taking care of everything.
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October 2023 by Aldane
There's a sign that says your bill stays the same, but mine increases $50 every month literally, I turned in my iPhone because your team said it was in perfect condition and I would be credited to my account towards $800, I came back to pay my bill, they said they increase was because my phone was "great" but not perfect..ok, next bill arrives they say there's no records of me trading a phone in and my bill is over $200 dollars for 1?!!!!!!!!!! Line, absolutely ridiculous
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September 2023 by Chris Barton
Jackson and Michah were awesome. Helped with everything and made the whole process simple and easy. Will be my new home store.
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September 2023 by Kimberly Curtis
Hey if your looking for someone who is well defined in skills and very knowledgeable in the greatest deals, come and see Jackson. The man with the plan. He was able to breakdown the rebates deals and the turnaround investments on the plan he built for me. Jackson takes the time to suit your needs and quality’s with the dreamiest eyes nobody can resist. Overall, there’s no comparison the great energy this store contains, the staff members are all so helpful and lean on each other. They got a good team here.
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September 2023 by Analia Curtis
Jackson was thr most delighted representatives I have ever encountered. He went over and beyond for my daughter to get her phone back online and running. His quick services and high quality skills got exactly what was needed.
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September 2023 by Michelle Matos
Came into the store with a 3 month old issue Michah and Armani we so helpful and did what techs and other customer service didn’t bother looking into… my phone problem got resolved and they were sooo freaking awesome… Thanks again guys y’all my favorite store from now on!!!!
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September 2023 by Linda Gonzalez
Sophia Gonzalez is an excellent super friendly and professional customer service agent; she goes the extra mile to help you and genuinely cares. I left the store feeling happy and well taken care of. She should be a manager in the near future. Thank you TMobile. Thank you Sophia.
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September 2023 by Amalia R
Came in to fix an issue on my phone, Amber got me setup with two tablets completely on tmobile with data service !! She was quick and efficient. Always come to this t-mobile in the plaza!!
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July 2023 by Lilly Flores
Great customer service came to upgrade got me a great deal! Amber was super nice & accommodating!
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July 2023 by Ms. K. T. Thompson
Came in straight from the beach with a fried phone and frustrated and had the ABSOLUTE best experience I've ever encountered as an old Sprint customer. Reps Amber, Armani, and Joshua were all great in making customer care a priority for me from beginning to end. While I was waiting for all my activations, I watched them all interact with each patron with the same quality care... even the difficult ones. I would probably drive from Orlando to Sanford just to get this A-1 service...seriously.
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July 2023 by John Loso
Misha was super helpful and went above and beyond. You can tell she truly cares about the customers and will assist in any way she can. All the staff were welcoming and friendly.