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October 2022 by Erik wensday
They have a banker in there Matt nice guy will try to help you but the bank as a whole institution is no good high over draft fees bad service at most branches and don't even try to get a loan at truist waste of time unless you have perfect credit and no outstanding medical bills I had a 85 dollar medical bill in collections only blemish on my credit and turned me down for a small loan not to mention there response time was terrible truist is only out for them selfs I will be closing my account and moving on as many others are to credit unions seem to be the way to go for normal people who aren't rich !!
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September 2022 by Jen S.
I can't speak for the rest of the bank but Katrina is amazing. She transferred from another bank and we followed her over. Very competent and helpful, and in general a super nice person. While I was there another customer was engaging the teller, making jokes and having a good time. I like that management was ok with that and didn't try to rush her into being "productive" instead.
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August 2022 by Greg Wayte
Garbage banking,never get anyone live when you need help. Out of country call centers and worse business banking
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July 2022 by Lizzy Mae
Less than one star is needed. This place has gorrible customer service. The bank is filled with people who are just left ro sit and wait. Bankers keep saying, "We'll be with tou in a moment", then walk away for half an hour. The bank is not my only stop, but for some reason these people think we have all the time in the world to just sit here! I never thought it would be such a long difficult waiting process just to open an account. Super disappointed that they have no one working here.
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July 2022 by robin Neilen
Never have enough staff working. Long lines for bankers. So if you are a business expect long long time to get help. When they do come available except substandard service. Do your self a favor and stay away
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March 2022 by jennifer jacobs
Tried to call this bank 3 days in a row to make an appointment to speak about some estate issues and never once was able to reach anyone. Ended up dealing with the Lake Mary branch.
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January 2021 by Chris land
If you want to be just a number and not have a bank help you this is the bank for you. They froze my business account check causing massive issues even though I have a history of cashing large checks. They froze it for 14days and made my account negative. Dont bank with them
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February 2020 by Bill Kurz
Good people
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January 2020 by Doris Flagler
I been with them 21 years. A awesome bank to bank with!
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December 2018 by Catherine Ford
What kind of a bank does not
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May 2018 by Theresa Mazza
They have a lovely staff that is willing to help you make deposits or withdrawals as well.
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May 2018 by April Oglesby
I decided to switch banks and transferred all my money to Sun trust. We have not received a card yet so Saturday at 3:27 I called and spoke to a man telling him the following. We are 35 minutes away and we know mondMo is a holiday. We don't have much has but we need to withdraw money. This is the only Suntrust still open they close at 4. We leave told by this man yes come on we will still be we will wait. I said are you sure because it's far for us to get there. He assured me yes. My husband and I get off work at 3 so this is our only opportunity. We get there to be greeted by a woman named Kiesha who apparently is the manager. First thing out of her mouth is we are closed we are closed. We explained the situation and we spoke to someone. An older gentleman walks out and says OH NO I FORGOT now he was actually nice and felt bad for forgetting but this so called manager says OH see he forgot now go have a good day. I said mam I understand he forgot but I literally have no gas to make it home now. Can you please help us. I was being so nice and almost crying when she looks at me and says the fillofoll slowly like I'm retarded. We.....are....closed we....go.....home by by 😤 So i tell her mam I'm not stupid I'm just trying to get you to understand my situation. Now the nice older man who did forget tells her hey can we not just do what we did before and run it on tuesTue giving her the money she needs. She says yes we could but no we will not because we are closed. He says but I did tell her don't worry come on down. She didn't care she ignores me only repeating like I'm a child we.....are...closed..... As I'm about to just leave I hear her tell the older man this.....We are closed if we do it then that means another 20 minutes we are here so no it's not happening. Inturn around and tell her I will NEVER BANK WITH SUNTRUST AGAIN BECAUSE OF HER. She didn't care what I was saying she ignores me. VERY VERY disrespectful she makes SunTrust look awful.
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September 2017 by Michael Norris
No access or services for any non members, ATM does not work either
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May 2017 by Bo Deppen
Nice new building
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September 2015 by Kristy Rodriguez
The hood
