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February 2024 by Ut N.
I recently visited the optical department at Sam's Club with the intention of purchasing a box of contact lenses. However, the process did not go as smoothly as I had hoped. The staff member who assisted me seemed to be having a bad day, and I had to explain my situation to him multiple times. Initially, he charged me for a 24-pack of lenses instead of the 12-pack I needed. When I asked him about the lenses, he informed me that they were not currently available in the 12-pack size. I had to go to the membership services to get a refund and start the process again. While the staff member did not apologize for the inconvenience, another lady helped me complete my purchase. Although I had a less than satisfactory experience, I hope that the staff member receives the support he needs to have a better day.
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January 2024 by Rita T.
The store is well stocked. They have tastings quite often. The store is in clean condition inside. The parking lot is often littered. The carts are not picked up often enough in the parking lot. As for the employees some are very friendly and helpful, while others are not. It is almost always extremely busy and hectic. They do check for your membership at the door, which only slows down the flow of customers going in. They have the annoying cell phone sales people by the jewelry counter, which ask questions as you're walking by. But there is no one at the jewelry counter 99.9% of the time. Their meat and seafood is expensive and I avoid it. The bakery is very limited but you can order sheet cakes at a reasonable price. Getting the bakery employees to help you is not easy. It is freezing in the dairy and produce walk-in coolers. One needs to get in and out quickly. If you pick up your orders outside, they are pretty good about being on time. If you have an afternoon delivery, they have dropped the ball a couple of times. Morning pick ups are the best way to go. Get a plus membership, which gives you free shipping for most things but not all. This is the only Sam's Club around here for miles so I stick with it out of necessity.
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January 2024 by Ann R.
I have to say Sams Hearing aids with Carmen Fatimah Vega is one of the best experiences my fiancé, and I have ever had. We travel the states for work and always have to go to the hearing aid section of Sams club for updates or other scenarios. She was very professional and listened to our situation and actually took the time to help. God bless her. She is AMAZING
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June 2023 by Tom A.
I come to this Sam's club once every couple months and it's always packed no matter what day of the week you come. Everything is sold in bulk and price higher because of the larger bulk, you do need a membership here and they close around 8pm on weekdays. I have had no problem with staff here but at times or most times there is a lot of people check in out and not enough registers open. Three stars for prices, hours and registers available when checking out, also aisle could be set up better.
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March 2023 by Axolile Tar Mfana
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March 2023 by Nathan Robinson
The customer service at the Sanford location is absolute garbage. Every time I go there I want to change my membership to Costco more and more. From the “customer service” desk to the managers, they clearly are not customer centered. With any conflict from an item being marked with an incorrect price to a tax-exempt issue, we are first and foremost met with hostility by most employees including management.
Anytime we have a question, that may need a little bit of effort, we are generally met with indifference and pushed off onto somebody else that just cannot be found or doesn’t have time for us.
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February 2023 by Ty T.
I normally shop at the Sanford location. I am an event planner. I coordinated a Valentine's party on Friday night. I picked up a three-tier cake on Friday afternoon. The cake was leaning. The baker told me all the three tier cakes lean. She also stated the cakes will never look like the pictures. I always order two tier cakes. I didn't want to believe all the three cakes lean. If so, why didn't they tell me that when I ordered the cake. Sam's took $20 off the cake. The cake should have been free. All night my quests asked me what happen to the cake. I will never order another cake from Sam's again. The management there do not care if it's your professional at stake.
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October 2022 by Jae L.
Employees were pleasant, at least the full-time ones. The contracted individuals there for product promotions are often rude (not always, but often to the point I don't even approach them anymore, maybe they have a good product, maybe not, I avoid them). Selection of product offerings has dwindled over the years which is disappointing. I've been a Sam's member for many years and wish it would go back to the friendly warehouse shopping experience. One of the treats my family likes is the Hot Dogs from the Deli section. Last 5 times we went there they had a sign "we cannot make hot dogs at this time".....hmmm, what? Now I question the food safety aspect. Are they not available due to lack of proper regulatory handling and cooking procedures? Not sure, don't want to assume, but do miss the hot dogs, smile. Retail has taken a hit everywhere, staffing, supply chain, etc. I give credit to the employees and thank you for being there to keep the doors open. Contractors on the other - just a tip, smile and be nice to people, it's a pretty simple formula.
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August 2022 by Sabrina Faralla
They have the best gas prices and you can just pay with app
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July 2022 by Lorrie B.
Watch out for sale items, I purchased 2 pk of colby shredded cheese and it had white mold on it.I started putting this on my dinner and quickly could smell the stench!
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July 2022 by David R.
We stopped to pick up some things for my girlfriend birthday dinner tomorrow and was doing a little shopping we looked up on Sam's club search And it came up on Google maps they close at 830. We were in the meat dept getting steaks and 3 times staff came up and said we need to go and check out now. It was 815 pm there Attitude was very snobby I don't care about customer service. I've had a Costco membership for 25 years And never had customer service like that at Costco I purchase the same membership this year and plan on canceling it. I finally went to check out there was a line and I spoke to a lady at the front counter and I showed her it 830 pm. She argue with me and said the website says 8 PM you can't go by Google maps. The sign outside Had there hours was not lit up and you couldn't see it because it was dark outside. I will be filing a complain with corporate office. Set a picture of the hours on Google maps. Somebody in corporate needs to change it. And they need to teach her employees about customer service. Because customers pay their salary.
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June 2022 by Mia P.
Arguably the worst Sam's in the Central Florida area. The staff here are hot f$&@ mess and full of apathy. Karen at the door is the worst. They stock of items is okay but inconsistent with brands and selections of products. You have to show your membership card to come in, and they will almost tackle you if you don't have it readily available on the way in. The customer service desk has a lot of "I don't know" if you ask anything. So no. Don't come here. Spare yourself.
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November 2020 by DH D.
Sams Club OpticalWhen we moved to FL, in 1994 from the NE, I started purchasing regular progressive precsription glasses & progressive shades at Sam Club locations in Stanford, Altamonte Springs, Orlando, Ocoee, & Pensacola,respectively.The coatings on the glasses peel & bubble.I typically spend $750 for 2-pairs of regular progressive glasses & 2-pair of progressive shades.Sams Club convinced me I caused the damage by leaving my glasses in the car & the intense FL sun & heat damaged the coatings.So, in 2000 I started buying expensive hard cases & carrying my glasses in my purse.The glasses continue to bubble & peel & I never ever leave my purse in the car. It's a NE no no...Money not well spent! See photos...
