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June 2024 by Heba
**Terrible Customer Service Experience**
I recently had a very disappointing experience at when I attempted to return an item. I bought a pair of shoes for my daughter, but after trying them on at home, she found them uncomfortable and they hurt her feet. I went back to the store with the receipt and the label, expecting a straightforward return process.
To my surprise, the associate I dealt with refused to process the return, claiming the shoes were worn. This was not true; my daughter only tried them on at home. The situation escalated when the manager [ her name is Sophia] got involved. Not only did she uphold the refusal, but she was also extremely rude and dismissive. She spoke to me in a condescending manner, rolled her eyes, and even laughed at me along with the associate. Their behavior was unprofessional and disrespectful.
Even my 7-year-old daughter asked me, "Why did that lady twirl her eyes at you like that?" Additionally, my child held the shoes and said, "Where is that footprint and dirt they are talking about?" This kind of behavior is unacceptable and should never be witnessed by a child.
I left the store feeling frustrated and upset, especially since I had made several purchases just today and two days prior. I had hoped for a simple return and a courteous interaction, but instead, I was met with sarcasm and a lack of basic customer service.
As a loyal customer, I am very disappointed with this experience. I urge [Ross store ] to train their staff better and to handle customer concerns with the respect and attention they deserve. I am not happy or satisfied with how this situation was handled and am reconsidering future purchases from this store.
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May 2024 by PAUL KOREN
Great selection and value
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May 2024 by Nathalie Rodriguez
Customer service is nice
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May 2024 by Cat H
They have one women’s toilet that is working. An employee sat in there for 20 minutes speaking on the phone in Spanish. Kind of rude. You could see her walking around in toilet room she could have just talked on the phone in Spanish outside of the toilet area.
Update discovered it was the store manager using the one restroom for her personal calls.
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April 2024 by Mary Vizcarra de Olivos
Good!!!, good clothes, excellent prices.
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March 2024 by 0 0 3 0
Good store
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February 2024 by Doris Anderson
Ok need more current fashions tho
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January 2024 by PAUL BOWMER
More for the holidays.
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January 2024 by Vicky Trimm
I liked some of there stuff.
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January 2024 by Idalia Burgos
Excellent clothes
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January 2024 by Kaitlin Ubienski
Very clean store and very friendly staff
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November 2023 by Khadijah L
The store is literally full of people waiting to check out and pay for their items but there is only one store associate checking everyone out. I haaate the longs lines that this store has. This makes a poor customer shopping experience.
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November 2023 by Windy G
Better prices in everything than Marshall and Burlington Stores. I wish there is A Ross Store in Lon Island NY.
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November 2023 by Jessica Lehrer
Horrible customer service would not allow us to use the restroom. Long line of people to use the restroom including children.
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October 2023 by Anabel Padilla
Comfortable prices
