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December 2023 by Erik E.
If I could honestly give them ZERO stars, Not only for the overpricing but also for the rude remarks, threats, and destruction of personal property; also, a very unorganized, mismanaged company; a disgusting, un-sanitized rundown building filled with depression; and a very hostile environment,You know, doing a favor for a friend by returning her ridiculously overpriced rims and tires on her vehicle would also, turn out to me being in the wrong for the entire event. (With a new cash buyer, price didn't matter to him also had cash in hand same day) was told to F*&% off by Chuck. Which would result in getting personally attacked and cussed out by the store manager Chuck and his accomplice. I was called many names along the way, some being personal attacks, others mental, while the rest were antagonistic, degrading, and threatening remarks. Then they proceeded to move onto a more personal character assassination technique, which is more offensive than what I can share on this platform. While Chuck and his accomplice were on their temper tantrum, they continued to be hostile and threaten me. They also video recorded me to make me seem like I'm wrong, knowing it was NOT my vehicle! Even explained that and apologized for it. While I was also being recorded, they made themselves seem completely justified for their actions. But Chuck and his accomplice continued to antagonize the situation by taking things even further while installing the original rims back onto the vehicle. They refused to touch one rim because they damaged the center cap during the original installation of the new rims and tires (purchased from them). Afterwards, they kicked the expensive center cap on the floor back to me. Then, as I was trying to back my vehicle out, they were creating a very unsafe work environment for themselves and a scary situation for me as a driver trying to back out a 7,000-pound off-road vehicle by sticking their feet under the vehicle while giving me the middle finger and continuing their temper tantrum by yelling and laughing obscenities as I drove away. Jokes on him: I don't own the vehicle, nor have I done business with them. I will never, in a million years, consider doing business with them. You shouldn't either. unless you enjoy being ripped off.proud owner of a 2023 Mercedes Benz.Ending note: I would never suggest this company to anyone. STAY AWAY! Unless you enjoy a nightmare.
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September 2023 by kyle fell
Great place to get your tires!!! Everyone is great there especially Keith!! He will always help you out. He’s an awesome guy !! If you go there ask for keith!! he’s got your back!!!
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September 2023 by Sativa Owens
RAW is the best!!! I came here the first time with a jetta needing tires. They worked with me on a good financing program. Chuck, Keith and Kevin are awesome guys to work with.If you ever need any tires or wheels, RAW is the place to go to. Always ask for Chuck, Keith, or Kevin
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September 2023 by Misty Cash
I want to take a moment to give a much needed and earned shout out to Keith and Chuck. Also Riley altho ive been told he has moved on. These guys are absolutley amazing. Treat you like family. Better yet my own Father would be proud of how well they take care of me and my vehicle. They put my safety and my pocket first. They go above and beyond to ensure the happiness and safety of every customer. They even let me know when its time to rotate. I recently moved to Lakeland and the love and vibes just arent the same. For me its worth the 2hr drive, because its like taking my baby to my own brothers and Uncles. They truly are the absolute best. Thamk you guys so much for everything you do!!!
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August 2023 by Caden Stilfield
Got a brand new set of tires shipped to this place for installation. I chose this place as it was highly rated even though it was not the closest shop to me (about a 30 min drive). 2 days after an installation my tire alert comes on and one of my tire stems is busted. That’s okay mistakes happen, I bring it back up there and the replace it without charge. 2 days pass and my alert comes on again, this time a little more aggravated I bring it back up there. Chuck suggests we do all 4 this time, and says his new hire has been messing these up quite often and if it happens again he is going to fire him(which doesn’t do anything for me). Upon expecting the car after this 3rd time 3 of the stems feel solid and one felt loose almost but wasn’t leaking air. I’m no mechanic so I didn’t think anything of it however a week or two later that loose stem is now busted meaning I had to bring the car back there for 4th time. Chuck has been awesome customer service wise but that doesn’t negate the amount of gas and time I have wasted.
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August 2023 by Elizabeth Robles
The guys were awesome! They worked on my fiancé’s truck GMC Yukon, I will recommend this location to my friends, thank you Chuck!!!
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July 2023 by Brian BrianTriplett
Great store, great prices and even better customer service! Very reliable and trustworthy, they stand behind their work. HIGHLY recommend this store, ask for chuck!!!
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July 2023 by Zamaria Alexander
they helped out my mom when she with a free tire after she broke down on the way from her doctors appointment! good people do still exist!!
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June 2023 by joel p.
Had a very good first impression with chuck. He knows his job well. I was very satisfied with all staff that helped with installing my wheels and tires. Its up front pricing and no sugar coating. Glad I made the decision to get my upgraded rims here in sanford rent a wheel. I recommend you stopping by and checking them out.
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June 2023 by iCantDefendTM
Chuck gave us a good education review on a spinner wheel and how to observe the inner and outer tire marks. I feel like we need more chucks because he fixe wheels and fix knowledge into our brains. I’m also proud to say I will be coming back.
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June 2023 by Oryan Vasquez
Sanford Florida store gave excellent service,I am from Texas and got a flat and manager stayed late after closing time to help get me back in the road.all employees had helpful understanding attitude towards my situation.thanks again.highly recommend this location for anyone looking for new rims and or tires.
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April 2023 by carlos santiago
Stopped by to try to find a center cap which has taken me weeks. One stop to Raw and helped me out where a day later I now have my caps. These guys are awesome thank you again, my mustang thanks you too hahaha appreciate the service
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March 2023 by delores sanchez
The personnel at Rent A Wheel were top notch, professional, and friendly. I’m so lucky to have found RAW here in Sanford. This is my tire store from here on out, this place is hands down the best tire store in Sanford!
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February 2023 by Karina Maury
Great place for rims/tires, customer service has been excellent, Riley is accommodating & friendly along with the rest of the team here. Very satisfied with our purchase!
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February 2023 by Warren Thacker
On my fourth set of rims, live here absolute excellent service friendly staff, stop in and talk to Keith he'll take good care of you.
