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March 2024 by Jorge Cabrera
Bad experience, I got to be a better place than this
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March 2024 by Ginny Anderson
DO NOT RENT FROM HERE!! The manager here is racist. I rented a car from here for a trip with my kids. They gave me the worst car they had and didn’t even do the walk around to check the car out. Just handed me the keys and said here you go after I signed the contract. Upon returning the car they were really nice until my they saw that my fiancé was a Latino man. Then they said the car smelled like cigarettes and there would be a $400 cleaning fee. NO ONE IN MY FAMILY SMOKES!!!! My fiancé even recorded the manager saying it was cigarette smell but when the cops came he told the cop it smelled like marijuana. There was absolutely no one smoking ANYTHING in that car. I was with my kids in that car. The manager was rude to me and wouldn’t even let me speak. I have reached out to Hertz to report all of this. I am a business owner in the area and I will be telling EVERYONE that comes to my business to never rent from here!
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January 2024 by Valeri Baez
Friendly staff and quick service
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December 2023 by Billie Doss
Do not rent here...stranded in Florida! Wouldn't give us the car that was reserved and prepaid...spent an hour on phone...then we tried to rent using another person...and wanted to charge us almost double! Said they couldn't give us the prepaid price...Pretty much a scam imo. Goanywhere else!
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December 2023 by Zack Li Dany
I do recommend this place the staff is friendly and took care of me .Jamie and Danny are the bestLooking forward to rent again from this location
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November 2023 by Joseph Peluso
One star is very generous. Took me over an hour and a half to get my rental car. Now lets talk about the car....1. extremely dirty. 2. smells like someone just lit a cigarette in the car before dropping it off, 3. No windshield wiper fluid, 4. I turned the car on and says it needs an oil change very soon, and 5. gas tank is on empty. When I asked about why the gas tank was on empty the rep informs me that its now my responsibility to go fill up the tank. I will definitely not be using this company every again. Worst experience and a very rude employee who was on his phone the whole time.
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October 2023 by Nicholas Barker
Booked through my insurance company and had my pickup from the body shop confirmed twice. Yet, on the day of, I found myself stuck in a never-ending loop with the Hertz call center. After several transfers and immense frustration, I finally reached the local branch. Their excuse? Their driver didn’t show. No prior notification, no alternative solutions, and the representative simply hung up on me. Extremely unprofessional and unreliable. Would not recommend.
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October 2023 by Dea
Today is Friday. My husband booked and paid for a large SUV on the Tuesday prior to pick up. We agreed on a pathfinder or highlander. On arrival to the business today, nothing available as to what we agreed on. Staff stated “ we had 22 reservations today“. We quickly pointed out that we made the reservation and paid for it on Tuesday. Now they just want to put us in anything. Careful what you pay for upfront.obviously what they gave us had not been cleaned because someone had just delivered it back to the company while we were sitting there.ill just stick enterprise.
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August 2023 by taujia holmes
Called at 11am was told no cars to call back around 1 something, called back and still no cars was told to come at 330. Went and picked up the car and u can tell it wasn't cleaned got home wiped it down, the rag was almost black, saw crack in windshield called to report it and got the run around. This was first time using Hertz I usually use Enterprise, I think I'ma just stick with Enterprise from now on.
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June 2023 by Kelvin R.
I would like to thank Jaime Ancheta the branch manager for her helping get my rental a day early. She's amazing grateful for her assistance. Will definitely be renting from this branch again.
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June 2023 by marc zipper
I booked a reservation through Expedia to pick a car at 10:30 AM. I got there on time to be told that they have no cars ready to come back at between 2 and 3pm. I called them before I went only to be told they have no cars and nothing can be done! I was on hold 20 mins before this was told to me at 3:58pm at which they close at 5pm
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March 2023 by Zack Li Hwaak
I do recommend this place the stuff is friendly and took care of me .Jamie and Danny are the bestLooking forward to rent again from this location
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March 2023 by Gilles
Justin was very helpful and patient. He answered all of our questions and took the time to explain how our modern car rental works. Thank you Justin!
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January 2023 by gabby delorm
Great people really helped me tried to leave survey review couldn’t find it but Jamie helped me rent and was very patient with me thank you!
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December 2022 by Homaira Mirzai
Absolutely horrendous service, Daniel Cortez. Was absolutely rude, intentionally decisive and unhelpful. Chose to not provide options for replacing a rental that has had issues from the moment it was picked up.!1- they said the car was full of gas - it was less than full, i called & they said ‘oh ya, you’re right’2- key fob had low battery after the first time the car was turned off & on - I called, they said sorry drive back here and we’ll replace the battery***3- I called about the maintenance lights being on. 1st day / they said they didn’t have a comparable car, they offered smaller car instead of upgrading.2nd day / they placed me on hold for 25 minutes, disconnected and didn’t call back. I called a second time, placed me on hold for 12 minutes, proceeded to say they need the mileage to ensure I hadn’t ‘tampered with the odometer’, then when I took offense, they said briny the car here and we’ll check it and decide what to do next. When I requested confirmation that the car to be changed out, first I was told they would see when I got there, then I was told we don’t have a similar car, then they offered a smaller car, then when I said is there another location with an SUV - they said nothing anywhere between Orlando and Daytona.It’s a horrible horrible location representing HERTZ. I don’t recommend - they’re a pathetically low service location. Rude and borderline deceptive!!!!!
