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January 2024 by Mattie Aikens
On Saturday, January 20, 2024, at 8:55 am, I went to Enterprise to pick up a truck. However, I was refused rental by Brandan and Morgan because I could not used my bank card. I asked about the policy, but Brandan rudely wiped his nose and couldn't find the policy. Meanwhile, Morgan spoke to me with a condescending tone when I inquired about the policy, especially when other customers arrived and were able to rent the truck using their bank cards.
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January 2024 by Mr. Bliz
This keeps showing up that I went here, but I didn't. So, I give them 4 stars to help them out but can't give 5 stars since I didn't go there.
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January 2024 by Becci Cornett
Very helpful and supportive in providing a rental while my car was in the shop!
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January 2024 by Karen Sauceda
STAY AWAY! This Enterprise company promises to have what you need, and then delivers nothing. I ordered a minivan rental so we would have plenty of room to bring what we needed for a trip across state lines. A representative from Enterprise even called me a few days before our trip to confirm that we still wanted the van and that they would have one ready, so I was feeling great about our trip.But then when we arrived to pick up our rental, they had nothing there for us! The man at the desk didn't even apologize or try to fix the problem. He made excuses that the van was in the shop down the street to repair a tire. When the woman standing next to us asked, "You don't have my van either, then? I just cancelled a different reservation so I could pick this up!" we knew he was absolutely lying. He then offered us a few small vehicles like a Jeep or a Four runner. I cancelled our whole "reservation" with them and left honest feedback with customer service, but Enterprise never reached out to me about it. I don't know how they keep getting away with treating people like this.I wish companies like this cared about how much they let down their customers. I wish they had to be there to watch my children break into tears while I unloaded their toys and stuffed animals that I had told them we'd have room to bring. I wish they would just do better.
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January 2024 by Bill McClain
Excellent, quick and friendly service. Helped us out when we needed to get to the airport quickly.
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December 2023 by Michael Whelan
They suck, they lie.
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September 2023 by Matthew McGrady
Never again renting from this location absolutely terrible I rent almost every other week for my business 3 weeks in a row they did not have a vehicle ready you would think they would know my face by now but they don’t care Aron is the only one that will help you out besides that everyone else could careless
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July 2023 by Alejandro Cruzate
I DO NOT RECOMMEND ENTERPRICE!! ***ALERT*** THIS LOCAL has some crafty employees, be careful with them!! they are liars, false and accusers! Im special An employee with "Asian features" cheated on me, lied and blamed me for a damaged car. I RECOMMEND YOU WHEN YOU RETURN A CAR, YOU GO OUT WITH THE EMPLOYEE TO CHECK THE CAR TOGETHER!! Be very careful with this place, especially the employees. I DO NOT RECOMMEND ENTERPRICE AT ALL!! That Chinese employee was a disgusting, liar and thief!!No recomiendo enterprise!! ***ALERTA***ESTE LOCAL tiene unos empleados mañoso, cuidado con ellos!! son mentiroso, falsos y acusadores! En especial una empleada de razgos asiaticos me engaño, me mintió y me echaron la culpa de un auto dañado. LES RECOIENDO CUANDO DEVUELVAN UN AUTO SALGAN CON EL EMPLEADO A REVISAR EL AUTO JUNTOS!!. mucho cuidado con este local en especial los empleados. NO RECOMIENDO PARA NADA ENTERPRICE . esa empleada china fue una asquerosa, mentirosa y ladrona!!**And I am not going to call any manager, much less write emails. If they didn't show their faces to solve my problem at that moment... I don't think Enterprise will give me back the money, the time and the bad moment that they made me live and that they made me lose!
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June 2023 by Nichole James
Everything went smooth with the process they even picked me up. Vehicle was nice. No issues
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April 2023 by Shawn Skinner
Always a pleasure renting from Enterprise, especially this location! They've had 4 different managers come through this spot in the years I've been going there and all have been top notch. Keep it up!2023 updateMaybe it's the 'new norm' in customer service but I don't like talking to someone that is just obviously ignoring what you are saying, not paying any care about your biz platinum status or that 'intermediate' can include small SUVs... Like when you explain that you need a small SUV, and even have a set of coupons to use they just say "so will a Passat work or nah?" Car had no oil in it, and the breaks kept making a popping sound the entire 3 days I had it. Maybe it was just my luck Monday ?♂️
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March 2023 by Johnny Daniels
Just very polite people, fast service! I always go there! They are always willing to work with you, to make you comfortable!
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June 2022 by Lawrence Bailey
George Wright provided me with excellent customer service, working smart and efficiently getting my family and I in a rental last minute to take a trip cross town. I'm very appreciative of him and his services. I'm pleased with the personnel you all hire and he's gotta be one of your best hires. Great guy!!!
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June 2022 by Lewis Family Unedited
Had a wonderful experience with “T” today. She worked really hard to find me the type of car I wanted for our travels. Gas prices are super crazy right now so it was super important for me to find a hybrid to save on cost. Her store didn’t have any so she tracked one down at another store. They drove it to this location. I was feeling disappointed at first as I would have to seek outside of Enterprise but she saved the day! Thank “T”!!! You rock!!
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June 2022 by Fai Thompson
I called this Enterprise since it was the closest one near me inquiring about whether I could trade out my vehicle for something comparable since my current one from MCO Airport is having issues. The representative seemed as if they did not want to do anything to make the process easy. They recommended that I take the car in for servicing/troubleshooting or to take it back to MCO, which none of the options are feasible since it’s inconvenient and I’m on vacation. I pressed and asked if I could take it to a local Enterprise and he was hesitant on telling me yes. Poor customer service; especially since most people renting vehicles in Orlando area are vacationing and don’t have time to take care of a rental like a normal car.
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May 2022 by Melissa
Thank you TeJal. Your customer service has been impeccable! I recommend this Enterprise location in Sanford being 5 stars! Tejal and her staff were professional and so very accommodating to me in my time of need. I rented for a long period of time and dealing with Tejal and her staff was nothing but helpful and smooth. I will rent from here every time and will tell all my friends and family this is the location for the best customer service!
