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November 2023 by Kristin Miliman
I had a great experience. They fixed my phone screen in an hour. They were fast and reliable. Easy experience through tmobile claims to get the screen fixed and not have to get a whole refurbished phone. Setting up the time to get my phone fixed was an easy process. I was running a little late dropping my phone off but when I called they were very nice and understanding. They were okay with me dropping it a little later. Definitely recommend.
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November 2023 by Melissa Perez
Excellent customer service. Speedy repair of my cell phone. Highly recommend!
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November 2023 by Amber Nikgjonaj
Great service. A quick process. My phone was repair within an hour.
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November 2023 by Jack Martinez
I got to give a push up to Amanda and TJ on the save of my day. They had me bring my phone in, and within one hour my phone was completely fixed.Broken screen on my galaxy A54They are top notch thank you so much
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November 2023 by Elizabet Silva
The gentleman was helpful & polite. He fixed it in an hour and phone looks like new. Definitely recommend this place.
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October 2023 by Anthony G
TJ was the associate who helped me, very professional and polite. Great fix.
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October 2023 by Irene Hatchett
TJ was amazing, patient, efficient, very knowledgeable and friendly.
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October 2023 by Tito Autoworks
Tristan by far had the best customer service. Definitely coming back to get my wife's phone repair. Was very knowledgeable. He explain every option to get my phone back in working order. These repair stores usually have a bad rep but Tristan by far gave the best customer service ?. Ty
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October 2023 by XxUltraviolet
Here to explain my experience using Assurant. And let me tell you it was the worst experience ever!!So I haven’t done a p360 claim in 3 years (around 2018) but before, when you went on the website you could file the claim, then choose if you wanted to go the shipping route or find a third party like Assurant, Best Buy, or even go to an Apple Store to get same day screen repair. Because you know T-Mobile says Apple care is included with p360 WRONG. The typical 12 month warranty is included not Apple care. I recently needed a screen only repair and now on the website your only option is to do shipping so I call their 866 number for assurants customer care, and they said they can’t book an appointment at an Apple Store my only option I have to go through the sell phone repair store (Assurant) which I really didn’t feel comfortable with.I preferred to just get my 14 pro max screen replaced at Apple you know the people who make the phones. I was desperate and took the Assurant store appointment over in Sanford Florida.I go bring in my perfectly good working iphone 14 pro max the only thing wrong with it was a crack on the front screen. I go to the Assurant store location 214 French ave in Sanford Florida I come back 2 hours later to pick up my phone and they tell me the power button doesn’t work. So they have us waiting 30 minutes trying to figure out what’s wrong with the phone for the techs to say “oh this is a software glitch I hear this happens all the time with iPhones 14’s.”Now I’m the biggest Apple enthusiast not only that, but I sell phones I work in sales so I know what glitches phones have and that’s not one. So I use my Apple support app since T-Mobile and Assurant can’t help me book an appointment at Apple with my so called “included Apple care with p360” when I get to an Apple Store they said the people who fixed my phone cutt the flex cable that controls the power button.(hence why my power button wasn’t working) And the iphone on the inside was under the screen it was missing several screwsI literally had to get a whole new phone because of the negligence in the assurant cell phone repair technicians and I’m pissed. Called to get a refund for my deductible and they will be mailing me a check for it since assurant were the ones to damage my phone even more and I had to get a whole new 14 pro max at Apple.But my point to this is T-Mobile really needs to partner with a better 3rd party insurance company I’m so disappointed with my whole phone repair experience. I never wanted to go to Assurant ever again and you need to update the whole we include Apple care because it’s a lie even Apple said I need to purchase Apple care. The only thing covering me was my 12 month warranty.
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September 2023 by DAVID ROBERTS
Quick and efficient
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August 2023 by George Torres
Provided screen replacement, OEM FROM SAMSUNG, in an hour or so, rather than having, a refurbished unit issued. Screen is as good as new. Did have an issue with one of the camera lenses getting a finger print smudge which I hadn't noticed on pick up, which they promptly the next day. I'm a happy camper. Sometimes these things happen.
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July 2023 by ocean peace
Had my phone fix by Alex great customer service very patient great employee came in to work after surgery on both his legs honest this man needs a raise ?
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July 2023 by Luis David
The Best Cell Phone Repair In all Of Sanford!!! Great People and Great Service. Highly Recommend!!!!
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July 2023 by Rhoda Scott
Broke my screen at 11am. Took it to Alex at 12:30pm. Fixed it in less time than he quoted. Alex was professional and very polite. Hoping I don't need another repair, but I know where I will be going if I need to!
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June 2023 by Chris Brown
This place rocks outstanding customer service fixed my phone immediately.