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June 2024 by Jeremy Hammerton
Had a great experience at the Kennesaw Town Center CarMax. They followed through and made some minor things right after the sale!
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June 2024 by Chasimmie Brown
I had the pleasure of having Casey as my service coordinator and she did a wonderful job! I love how attentive she was to detail and how she made everything happen for me in a timely manner. I would come back to this location anytime because of her!!! Thank you Casey and Carmax, Sanford you all are the best!!!
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June 2024 by Donna Addison
I had a really good experience. I would recommend that anyone looking for a pre-owned car, start here.
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June 2024 by Gabriel Rodriguez
It has been the easiest and most realistic thing I have been able to do in procedures in the United States, their advisors are very friendly and from the moment you arrive until you leave with the car it is a personalized accompaniment, they do not see problems but solutions, their app and virtual page are super easy and dynamic… 100% recommended, thank you for everything you are the best
Ahhh and they have advisors who speak Spanish
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June 2024 by Ahmad Robinson
Everything was pleasant. Service was quick, fast, and efficient.
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June 2024 by Robert Shirley, Jr.
My 2020 Subaru Forester was totaled. I had enjoied the car so much, I wanted the same car to replace it. That's when I went to the CarMax web site and found the same car model, a year newer with 40,000 less miles on it for the amount the insurance company gave me for my totaled car. Working with a CarMax agent, we hot the car transferred from the location it was at, and financing arranged.
An easy and flawless process.
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June 2024 by Larry Oswalt
very pleasant
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June 2024 by Bo Ernest
Very good Dealer
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June 2024 by John Moore
It was quick and easy and they had a good assortment of cars. They also made me a fair offer for my trade-in.
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June 2024 by Kelly Wilson
I have been a loyal Carmax customer for over 20 years, referring 100 of people to them because of the amazing customer service and service department. However Carmax in Sanford has let us down costing us over $1500 in repairs that would have been covered until our Max Care Warranty if they employed competent technicians. Took my car first of May, waited 8 hours for them to tell me they can't figure out what is wrong with my car, they referred me to Land Rover. Land Rover found the problem within two hours of having my car also finding additional critical issues with my car that Carmax missed. Critical issues that could have been fatal to anyone driving the car. The repairs would have been covered by my MaxCare if repairs were completed at Carmax however since it was at Land Rover they refused to cover the parts and labor. Why you may ask? Max Care will only cover parts from AutoZone or generic non brand parts and covers basically half of what the National Average Labor Cost per hour. Maxcare switched providers and now use Assurance Insurance which is a complete Joke. My service advisor at Land Rover went as far as discounting these parts at cost for the warranty company and that wasn't good enough. Land Rover was able to refund some cost I paid for however Carmax has dragged this issue out for three weeks. After speaking to multiple people at Carmax Relations, Andy, Steve Service Supervisor at Carmax Sanford, I was informed, "We couldn't fix your car because its a luxury car and we aren't equipped to properly diagnose the problem" "We understand there was more cost that would have been covered if we fixed it but you will have other options next time you need a repair" We made our decision but there is nothing we can do for you at this time. So you sell me a car, sell me a $7k extended warranty but you are unable to hire competent technicians or have the equipment in your service department to fix the cars you sell and do not disclose that to your customers at the time of selling them the car. I have never once had this issue with carmax whenever we bought a car and extended warranty.
Completely deceitful, dishonest and my opinion dangerous for missing vital repairs. Carmax is a joke!
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May 2024 by Donald Housholder
Mark was awesome and I would buy another car from him.
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May 2024 by Dillard Taylor
Will Stenz in Kennesaw Ga makes buying a car painless. This is the sixth vehicle we purchased from Will over the past few years. I highly recommend CarMax of Kennesaw for your car needs.
Thank you,
Dillard D Taylor
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May 2024 by Deyanira Castillo
The best experience ever, no pressure, ho hassles, no hidden charges, quick and easy.
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May 2024 by Matthew Rinaldi
They made the whole process fast and painless. Will never go anywhere else to buy a car.
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May 2024 by Eddie Weaver
My experience was fair to good good part was the sales people I dealt with which there was three of them. I wish there was only one but two of them were on vacation, but after I bought the vehicle, I wanted to get another key fob for it because it only came with one and I was told that, I should be able to get discount for the key but no one could really tell me how to do that. They said that my vehicle should show up on my account but it didn’t so now I still only have one key which is not good
