Budget Car Rental offers a mixed experience, with both positive and negative aspects highlighted by customers. The building itself is old and in need of improvement, lacking parking and having a moldy smell. Despite this, the staff's service quality is consistently praised, with employees like Raj and Eric going above and beyond to assist customers. Raj, in particular, took time to explain how to use a fully electric vehicle, making the experience educational, especially for those unfamiliar with Tesla cars. Eric is also recognized for being welcoming and accommodating, which contributed to a positive impression. However, some reviews point out issues with the location’s management and operational problems. One customer recounts a frustrating experience with a manager at the Orange City location, who was unhelpful, rude, and dishonest regarding a vehicle exchange and damages. This customer felt mistreated, especially when the manager refused to admit mistakes and handled the situation poorly, leading to a loss of trust and intention not to rent again. The building’s condition and lack of parking are also noted as inconveniences. On a more positive note, there are mentions of hassle-free pick-up and return processes, with customers receiving good vehicles like a Toyota Prius Hybrid and Kia Rio, and praising staff like Eric for their helpfulness. Overall, while the service from the staff is often praised, the physical condition of the facility and management issues at certain locations impact the reputation. When staff are attentive and helpful, the experience can be good, but operational and management problems can significantly detract from customer satisfaction.
