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February 2024 by Michelle Gentile
Great staff and store!
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February 2024 by Rose Cloyd
DO NOT BUY TIRES AT BJ'S IN SANFORD. ALL TIRE CENTERS ARE SHORT HANDED. WE BOUGHT MICHELIN TIRES TWO YEARS AGO. ONE TIRE HAS A NAIL IN IT, AND IT IS TAKING A WEEK TO GET IN TO FIX IT. OMG!!!!
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February 2024 by Cristian Pellissa
I have always been a customer of BJ's Sanford FL for many years now. Today, while I was checking out and had mostly bulky items in my cart except for 4 Items I decided to use the scanner provided for these big bulky items. A worker called Hitty or Hiddy came up to me and told me I had to remove all the items from my cart becuase I was at a register with a belt. The person that was in front of me had way many more items than me and uaee the scanner and she said nothing to them. I know what it's like to be socialy discriminated against, because there are a few people in this world that think because you are from a different race, you are naturally a theif. Hope someone reviews the footage and disciplines this worker. She is not professional at all.
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February 2024 by stella lievano
The optical department. Is a mess. Nobody answers the phone,I have been calling for one week at business hours, the answer machine, ask to send the question by email and nobody answers the email. THE WORT CUSTOMER SERVICE. Costco has excellent customer service.
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February 2024 by IMaNO Leonardo
Very helpful staff, management is responsive.
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February 2024 by Magic Mike OG
Duke is great. I always have 2 separate purchases for home and for work. He listens carefully and scans two separate orders as fast as 1 and always accurate to what I’m saying. He’s friendly and helpful. Keep up the good work ?
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February 2024 by T L (Surfisherman)
Not renewing my membership. I'm tired of being chased by a salesperson for at&t or the solar panel company they allow to solicit every time I enter this store. Why am I paying for a membership to get bothered by people for services I can find myself if i really want them? Also the products are not reasonably priced anymore. Meats are expensive and same/worse quality than aldi next door. It's just not worth it. Even the gas is similarly priced to the racetrac a block away.
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October 2023 by Kim Minors
Only one cashier to check out customers on a Friday afternoon. This store is really understaffed. The one cashier was rude and had an attitude. She allowed a customer who had a whole cart full of items to leave the cart in the line to do some more shopping while holding the rest of the line instead of checking the next person in line out. Again the store had only one cashier to check guests out. I noticed a self check out kiosk available and left the cashier line to self check out my items. One my items had a security device on it so when I called for assistance to have it removed after I paid the customer rep told me I have to wait in line a Guest Services to get it removed. I said you have got to be joking. I found a Manager and asked her could she remove the security device because I already paid for everything and it is not right for me have to wait in another line to get that removed. I showed her my receipt and she reluctantly removed the device. Honestly in recent months the customer service at this BJs location has gone down hill. They have hardly any staff to check out customers and there was only one customer rep. in Guest Relations. Next time I'll do my shopping at Sam's Club or Costco. At least their warehouses are better staffed than BJs and their cashiers are not rude like the one at BJs. This was the worst customer shopping experience at this BJs.
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September 2023 by Chantelle Johnston
The bakery made my daughter a beautiful and delicious custom cake for her birthday! The prepackaged mini cupcakes were also delicious. We will definitely use their bakery for future needs!
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August 2023 by Walt Atyeo
BJs club is pretty good, but I don’t recommend getting their credit card, they promised X amount in rewards but the card did actually come until the date expired. The cashier could not get the credit applied without the card. The card is through Capital One who frankly does a terrible job overall. You set up autopay and it works for months then one month it doesn’t work. They are horrible. Do not use their travel services the cruises look competitively priced, but when you pick your stateroom you see all ocean view room are obstructed and all their interior are at the tail end of the ship.
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August 2023 by D.S-L
I love that it’s less crowded than Sam’s and has everything I need but the curbside pickup sucks, there’s always an issue and I end up going in myself to get the order. Also love that I can still use cash to get gas!
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August 2023 by Ginger Norrell
The club is great but the gas pumps are so slow that it takes forever to fill your tank and causes the lines to be exceptionally long. They need to increase the speed that the gas is pumped.
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August 2023 by Paul Dabill
Great store that has nearly everything you wanna eat. From clothing to tvs. Bulk foods and sliced deli meats. Friendly and helpful employees, you can't go wrong.
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August 2023 by Mario R.
i purchased tires September 2021 and I have road hazard on them. I get my tires rotated every 5000 miles when I get my oil changed I went into Bjs on Aug 5 2023 to have them looked at because they are bald . The service guy was really nice I believe his name was Robin, there was another guy there but I believe he was new. They were slammed so I asked for the supervisor and I was told he was not in and the store supervisor had to come over. I had already been there an hour waiting and seen the store supervisor twice I wasn't going to have him pulled away again. There should always be a supervisor in the garage! Every time I go there on the weekend they are busy. If there is only one supervisor they need to get 2 and make sure one is there at all times. I still need my 2 tires replaced in the front and I wanted to buy 4 new tires for my other car but I don't want to deal with the bad service, I may just go to Costco. There was a man in front of me he had been waiting on his car for 2 hours and then they came in and said they dont have his tires!
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August 2023 by William Power
There is a great variety of products available.They have a great wine selection, beer, paper products, sodas and other drinks, health and beauty products, grocery items , frozen food items fresh meat and produce.
