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March 2024 by Grisel Rodriguez
Very happy to have reached this special bank the attention of its workers and in particular Mrs. Carolina, super friendly treatment 100/10 ☺️
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February 2024 by Tina Cooke-Yarborough
"I am incredibly grateful for Jodie’s exceptional support at Bank of America during a challenging time after my husband's passing. Her patience and dedication in assisting me with account adjustments and setting up new account information were invaluable. Jodie's compassionate approach made a significant difference, and I want to express my sincere appreciation for her support during this difficult period. Thank you, Jodie, for your time and patience."
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February 2024 by Bryan Walters
Truly, I would consider putting your money under your mattress before banking with Bank of America. Unfortunately, I’ve given over 15 years of my life to banking with this institution and finally I am parting ways. Not only do I bank with them personally, but I also bank with them with them within my company. Their new thing is holding your check as long as they possibly can before letting it clear, for what? Fraud prevention? In the past you used to be able to call them and they would release the hold if you have deposited checks from the same company before. They no longer do this, which is ridiculous. Our company deposits checks from the same businesses every single month and now every check that I deposit is nearly placed on a hold for seven days. Not sure if anyone else is having this issue but it’s 100% driving me to switch banks. The sad thing is they will be around forever, and will never be held accountable for their stupidity and poor decision-making. But any bit of customer service that they once had is now gone. Good riddance BOA
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November 2023 by BB Brown
Worst branch.
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September 2023 by Andrea Espina
I have been a costumer of Bank of America for almost 4 yrs and they are the best I love going to get bank advice from Carolina she is the best and very helpful !!
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September 2023 by Robinson Rodriguez
Mrs. Carolina attention is perfect. very grateful to her
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July 2023 by Jue Yu
Not professional at all, not even able to write a check! There was a short-haired blonde teller whose name started with D. She saw me and asked me to wait for a minute, which was obviously discriminatory. She wasted time on purpose. In the end, another teller saw me waiting in line twice before letting me go. Not professional though. Overall, I will never go to this store again.
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January 2023 by Lizzy Milano
The greeter was incredibly responsive and kind, addressed me the moment I was seat, I missed her name. And the relationship banker Carolina was an absolutely delight. I appreciate her being so thorough and and helpful. She went above and beyond for me. THANK YOU ALL!
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December 2022 by Brandy Carter
Every single time I try to make deposits in the atm’s they do not work. Then I have to stand in line for a long period of time because you only have one or maybe two tellers working. The staff is nice, but the customer service is terrible! I just waited 20min to get to the teller just to be told that I needed to fill out a form to deposit checks. I normally just use my debit card for this. I’m very frustrated. I ended up just leaving. Please FIX THE ATM’s!!!! That is why people use them because of time restraints or get more help! This is a common occurrence at this branch. Lines out the door, non working atm’s and horrible customer service!
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September 2022 by Daniel Scott
The staff are great, their upper management a bureaucracy is horrible
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January 2022 by J.C. J.C.
Debbie is an absolute charm, she really know her job and everytime I step into this bank she knows how to take care of my needs and they have a great crew as well. Also Carolina Duran, an employee at this Bank of America provided us (Bido Family) with exceptional services and was very kind while she took take care of our Bank account situation.
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November 2021 by B Rad
This place is terrible. I wish I could give it negative stars. Xavier is most definitely not helpful and does not even read corporate documents correctly. Additionally she takes legal language out of context to ensure reasons why she Can't help you. Go to a different branch or a different bank.
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October 2021 by A. Bido
Debbie is an absolute charm, she really know her job and everytime I step into this bank she knows how to take care of my needs and they have a great crew as well. Also Carolina Duran, an employee at this Bank of America provided us (Bido Family) with exceptional services and was very kind while she took take care of our Bank account situation.
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September 2021 by A Bido
Debbie is an absolute charm, she really know her job and everytime I step into this bank she knows how to take care of my needs and they have a great crew as well. Also Carolina Duran, an employee at this Bank of America provided us (Bido Family) with exceptional services and was very kind while she took take care of our Bank account situation.
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October 2020 by Christina Hopkins
Such a wonderful experience!! I had a foreign question, The lady on the phone was not able to help me and was able to recognize it and suggested for me to speak to one of the representatives - which immediately we made an appointment - which immediately I was able to get in and she was able to answer all the questions I hadAnd since readings did play a role on me potentially coming to this location after my experience they deserve to be recognized
