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February 2024 by Debby Santiago
I would have said my experience was excellent, however even though I had reserved a 26' truck on Feb.13th to pick up on the 24th for 2 days use and pick it up at this location at 10 a.m. that did not happen. The day before I was called early in the morning and informed that there would be no truck available unless I went to the west gandy location in Tampa or the Port Richey location and the truck would need to be returned to the location it came from. I would be charged the extra mileage to bring the truck to St. Pete where I would have to load it Saturday, drive it to Holiday, and unload, then return to St. Pete Saturday load , drive to Holiday and unload it and then take it to which ever location I got it from. Or as another option I could wait to pick up the truck until 3:30p.m.at the scheduled location then take it and load it. It would then be too dark to unload it that evening and we would not have beds to sleep on and would have to unload in the a.m. drive back to St. Pete, load again, go to Holiday and unload to return it the next morning. TOTALLY UNACCEPTABLE! What is the point in making a reservation that is not honored? I finally had to go to the store and arrange for the truck on Sunday and Monday instead. I am 71 years old, and the men I hired to assist me had to be paid extra as they had to arrange to take off from their regular jobs on Monday. This was a disaster from start to finish and much more costly than my fixed budget allows for. I needed the truck for two days as there was kitchen, living room, den, 2 bedrooms, laundry room appliances, tools from garage, generator, lawn mower, weed wacker, tool shelves, a disassembled shed and so much more to move. No one could explain to me how this had happened or could be allowed to happen. How can a scheduling snafu like this occur? The young man named Jean who assisted me when I went into the store to make alternate and costly arrangements was very nice and so apologetic that this had happened to me. Up until that point when I was contacted to be informed that I would have to make changes in my scheduled reservation no one that I spoke to offered a word of apology for my inconvenience or extra incurred costs. They made me feel like "oh well that's just too bad,, deal with it." Not a good way to do business in my humble opinion.
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February 2024 by Scott Brunelle
Great place to pick up a U-Haul. Very helpful and friendly staff.
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February 2024 by S B
Fast, relatively easy online process, friendly staff at the rental location, and the truck was in decent shape and did the job.
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February 2024 by Harry Lev
Joe is the best him & his crew treat you like family they are the best I will never go to anyone else
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February 2024 by Knights Of Columbus Florida State Council
I always rent from this location. I use the app to rent but the service at this location is always good and the staff is always friendly.
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February 2024 by Paul Aunspaugh
Check in to get the truck went smoothly. Truck was ideal for my purpose. Turn in went smoothly as well.
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January 2024 by S A
Perfect experience. Bought a piece of furniture that was too large for my vehicle. I rented a pickup truck without an appointment walked in and walked out within 15 minutes. I delivered my furniture, and returned the pickup. It was a very easy transaction and everyone was very professional and helpful. Thank you for being open on New Year's day.
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January 2024 by alan kirkman
AMAZING STAFF AND SERVICE
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November 2023 by Tammy Thompson
Fast & Friendly Check in and Check out.The vehicle was clean and was properly maintainedThey did a great job.Would tell anyone to rent from this location.Good Job Guys !!!
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November 2023 by Dorene Volpe
Joe is the absolute best !!Outstanding customer serviceGoes above and beyondAs well as the other employeesEveryone at this location is super awesomeBest UHAUL location !!!The Hot Dog ? lady ?
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October 2023 by Gumbi Ortiz
I got there earlier then our agreed time and everything was ready to go! the van was clean and of course easy to use, I was very pleased and satisfied with all the employees at this location!
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October 2023 by Crowder 43
Best Uhaul I've ever been too. Go there anytime I need to rent. Wonderful people work there. Everyone is so nice. Especially Aaron he was so helpful and understanding.and got me in and out.
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October 2023 by Ondriea Ambrosio
Checked out on a Friday with a few issues; no dolly, flat tire on the dolly, given the wrong total upon checkout, but the staff was very professional and I was out quickly. Called Monday and spoke to Joe/Manager and he was wonderful and understanding. He honored the total I was quoted and made me feel better about the situation. I would highly recommend UHaul of 66th St. ST. Petersburg. Ondriea Ambrosio10/2/23
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August 2023 by Steve Sanders
The entire experience was great so I don’t think there’s anything that needs improvement.I initially rented a 5X8 utility trailer that ended up being too small for my needs. That was my fault. I immediately returned and got a size larger and all was good. The folks were very nice and helpful and I was very pleased. I would definitely recommend this Uhaul location. ?
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July 2023 by Andrew Cabot
Other than near downtown (by the Tropicana field) this is the largest outlet in my general area - they have it all at West St Petersburg U-Haul !+
