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January 2024 by Res
Emanuel was the best - hooked me up with a perfect screen protector that he installed. Sold me a blue tooth speaker that he gave me a full review about and how the honest pros and cons. And talked to be about shows that we both like. This is what 5 star services looks like. Thank you Sir!
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January 2024 by Meghan Hartman
Initially i had a great experience replacing my lost phone at this location. Unfortunately they didn’t activate my SIM onto my new device so when I took it home to set it up i was unable to transfer my phone number. I live right up the road so it wasn’t a huge deal at all to go back and have them properly set up my phone.Today i noticed on my T-Mobile app that I’m being charged for a tablet line - i don’t even own a tablet. I called t mobile and they removed this for me no issue. I told them this was an unauthorized add on to my account. The rep looked for me and said that it was added on by this store on the day i purchased my new phone. All i can say is wow. Check your bill. Check your app. Make sure all your stuff is correct because this location added on a tablet line onto my account and this WAS NOT authorized by me. Totally unacceptable. Will be digging deeper into my bill to ensure i wasn’t charged for anything else by this location.
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January 2024 by Keelie Gustin
We brought our aunt in to get a new phone. She was upgrading from an iPhone 7. Jason was so incredibly helpful. He took time to explain the new phone, set it all up, put on a new screen protector and case. The process was the most painless experience I’ve ever had upgrading to a new device. Thank you, Jason! Excellent service! We will absolutely be back to this location.
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November 2023 by Kelly & Ann Goodrich
Alway great customer service.
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July 2023 by Mirelle Robello
Amazing service!
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June 2023 by stacy Ribeiro
Malachi, Jason , Danny were great helping me switch my business lines from Verizon . Highly recommend them to set up your business .
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May 2023 by Giuseppe Ruffino
Malachi was the best phone salesman I’ve ever worked with super simple process awesome store
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March 2023 by Ryan Wade
Entire staff was very helpful and accommodating especially Malachi. Took the time to make sure my transition to a new device was seamless and stress free. Definitely will be my go to location in the future.
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February 2023 by Nikolina Dj
Absolutely awful. Went in to make a payment, made me feel like I was absolute inconvenience. When I walked in it was 7:49, I told them I wanted to make a payment and I had Demints roll his eyes and state I already had counted down the drawer can't take a cash payment. They pulled similar scenario before but said their "system" was down and can't take a payment, but I went to another store and it was fine. If your customers are a burden to you, maybe you should rethink your career choice.
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February 2023 by Kalea Shuler
Thank you to Alejanaro for helping us out with our phone situation. Great customer service and thank you for the case as well!
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January 2023 by Ronald Page
Excellent service went out of their way to assist me with my new phone . Definitely my T mobile store !!
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January 2023 by Charlie Burns
?I just left the T-Mobile Store at 10370 Roosevelt Blvd in St Petersburg. I received excellent service from Aljendro. I needed to port a Google Voice telephone number over to T-Mobile Digits and I had no idea how to do it. Alejandro dug into it and within about 15 minutes, he figured it out and set me up.
Too often people jump at the chance to be critical of the service they receive ... I am happy to put the same effort into complimenting people when they deliver exceptional service.
Thank you Alejandro. I will definitely refer family and friends to you when they need cell service. You really delivered way above and beyond my expectations and solved my problem quickly, efficiently and professionally!
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September 2022 by Brittany P.
Andres Montoya was super helpful and patient. I was there for hours trying to get my previous service to release me from the plan to get onto my T Mobile plan. Thank you guys for the help!! Highly recommend!
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August 2022 by amanda dowhunyk
Would give zero stars if I could. Went into ask a question and got some of the WORST customer service I’ve ever experienced. Told me to go to Apple and didn’t offer any help, suggestions or anything. Wasn’t very knowledgeable or helpful in anyway. There were no other customers in the store and the employees there just didn’t seem like they wanted to work. That’s not how you treat customers especially when it’s completely empty in the store and I was the only person in there. Didn’t even get done explaining anything before he told me to just go to Apple. Seems impossible to find Anyone worth it to give good customer service anymore. Would not recommend this location.
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July 2022 by Luisa Bustamante
last week i went to tmobile minutes from closing. Manager Andres opened the door for me 5 minutes before closing and assisted me in a very courteous way. Assisted me in everything i needed and did not mind staying an extra 30 mins after closing to help with my needs. Excellent service.